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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After a lot of consideration and research about showerhead filters, I finally decided to pull the trigger and try Lucinn... and I am so happy I did. I immediately noticed my hair felt healthier and lo... Toon meer

Beoordeeld met 5 van de 5 sterren

Our showerhead had not been changed since 2013 (Yeah I know, GROSS!) I have Rheumatoid Arthritis and have been eliminating toxic sources in my home as much as possible. Decided to order this showerhea... Toon meer

Beoordeeld met 5 van de 5 sterren

As an older gentleman my scalp and skin was drying out fast. Lucian has corrected that issue without needing to add any conditioners, creams or lotions. My wife has even commented that her hair has... Toon meer

Beoordeeld met 5 van de 5 sterren

I am so happy that I found Lucinn. There are so many unknown chemicals in our water and environment. We need to do all we can for ourselves and our families to not allow those chemicals into our bodie... Toon meer


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

420 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 64% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

Water pressure is great if the hand…

Water pressure is great if the hand held is hanging off straight down. Raise the handle up to the holding bracket and there is very little water pressure.( Water pressure is not a problem in my house) I would like my money back. Tried calling customer service and all I hear is music.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This showered is life changing!!!!

This showered is life changing!!!!! My water is so bad in my area, I had to replace the filter sooner than the 3 months, but so worth it. Just took my first shower with my new filter. And it was incredible. I can't see enough about this shower head.

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great purchase. 10/10 would recommend

After a lot of consideration and research about showerhead filters, I finally decided to pull the trigger and try Lucinn... and I am so happy I did. I immediately noticed my hair felt healthier and looked shinier, and after only a week I was losing significantly less hair in the shower. The water pressure is great and I continue to see benefits from clean, filtered shower water. Highly recommend.

1 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

TERRIBLE EXPERIENCE

Purchased a handheld. Endless issues. Terrible customer service. Save your money and time.

3 april 2026
Review zonder uitnodiging
Logo Lucinn

Antwoord van Lucinn

Hi Julie,

We’re really sorry to hear about your experience, this is not the level of service we aim to provide.

We’ve checked our system but were unable to locate your order or previous support request based on this review. We definitely want to look into this and make things right for you.

Please reach out to us at support@lucinn.com with your order email or details, or contact us directly, and our team will prioritize your case immediately.

We’re here to help and will do our best to resolve this for you as quickly as possible.

Oliver

Beoordeeld met 5 van de 5 sterren

I love these shower heads

I love these shower heads! They have greatly improved hair and skin, plus they are powerful! The customer service has been excellent! I would buy more if I had more showers in my house!

6 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Life Changing

Our showerhead had not been changed since 2013 (Yeah I know, GROSS!) I have Rheumatoid Arthritis and have been eliminating toxic sources in my home as much as possible. Decided to order this showerhead and WOW! what a difference!! The water pressure is excellent and is velvety in feel. Best part, my husband changed it! LOVE the fact that new filters auto ship every 3 months! This product has been life-changing for us! LOVE LUCINN!

1 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased 2 showerheads both leak…

I purchased 2 showerheads both leak from the showerhead, I replaced the washers and replaced the plumbers tape just to make sure it wasn’t user error. IMO that are a Garbage product. We have hardly used them and what a waste of money

7 april 2026
Review zonder uitnodiging
Logo Lucinn

Antwoord van Lucinn

Hi Rich,

We’re really sorry to hear about your experience, we understand how frustrating this must be.

After reviewing the video you shared, it looks like there may be internal wear in the valve connection, which can allow water to pass through even when everything is tightened properly. This can sometimes make it seem like the showerhead is leaking, when the source is actually from the valve side.

Our showerhead does not contain an internal valve, so it cannot stop or control water flow coming from that part of the setup.

In situations like this, the most reliable fix is usually to replace the valve or the connector to ensure a proper seal. We understand that’s not ideal, especially after your experience.

If you’re open to it, our team can guide you through a simple solution that can help resolve the issue quickly.

Please reach out to us at support@lucinn.com and we’ll prioritize your case.

We appreciate your feedback and are here to help get this resolved for you.

Oliver

Beoordeeld met 1 van de 5 sterren

Lucinn Showerhead locks you into a sunscription

Lucinn Showerhead locks you into a subscription when you purchase the showerhead.
I tried to contact support to now avail to cancel the subscription. In fact, Norton sys it is a "fake shop" when I tried to answer the review request.
Probably best to buy from Amazon for the showerhead and filter replacements. Filters for the Lucinn cost less on Amazon!
We do like the showerhead....

5 april 2026
Review zonder uitnodiging
Logo Lucinn

Antwoord van Lucinn

Hi Kim,

Thank you for your feedback and we are glad to hear that you like the showerhead. We are sorry for the frustration regarding the subscription and contacting support.

We would like to clarify that the filter subscription is completely optional and customers can cancel, pause, skip, or change the shipment schedule anytime through the customer portal. We do not lock customers into any subscription.

Our website is hosted on Shopify, one of the largest ecommerce platforms in the world, and all payments are processed securely through established payment providers. We do not store or have access to customers’ card details.

If you would like us to cancel the subscription for you, please contact us at support@lucinn.com with your order number and we will assist you immediately.

Thank you again for your feedback and we will continue improving our service and communication.

Oliver

Beoordeeld met 1 van de 5 sterren

Disappointing results over 4 months

I purchased the showerhead as a 2025 Christmas present for my wife who has long hair. From the reviews I read, the Lucinn filter helps hair from drying out and hard water. I installed the showerhead soon after Christmas. My wife did not notice anything different right away, but I read that it takes 30 days or so to see a difference. We tested for 3 months with the filter that came with the showerhead and she said her hair actually felt more dry. I began to think that the default filter may have been bad.

I then received my first replacement filter in the mail (I enrolled in the "replacement filter every 3 months"). I installed this new Lucinn labeled filter the first week of March. Unfortunately, my wife still does not feel her hair is any better than showering with an "unfiltered" showerhead.

I then used a TDS device that measures the "Parts Per Million" and compared my tap water to the Lucinn filtered water. To my surprise, there was no difference in the results! I expected the Lucinn filtered water to have less PPM. Why is that? At this point, I cannot see any advantage of purchasing future Lucinn filters.

I would entertain any comments from Lucinn on what I might be doing wrong or if there is any other water testing I can do to confirm the Lucinn filter is doing something different to the regular tap water that is coming out from my showerhead. Thank you.

3 april 2026
Review zonder uitnodiging
Logo Lucinn

Antwoord van Lucinn

Hi Simon,

Thank you for taking the time to share your detailed experience and for testing the water as well. We really appreciate customers like you who take the time to properly evaluate the product.

Regarding the TDS meter results, this is actually expected. TDS meters measure dissolved solids such as minerals and salts in the water, but most shower filters, including ours, are designed primarily to reduce chlorine, heavy metals, and certain impurities that affect skin and hair. These do not significantly change the TDS reading, so the PPM reading may remain similar even though chlorine and other contaminants are being reduced.

Many customers notice improvements in hair and skin over time, but the results can vary depending on the water quality in each area. In some locations, the main issue may not be chlorine but water hardness, which requires a different type of water softening system rather than a shower filter alone.

That said, we completely understand your expectations and we want you to be satisfied with your purchase. Please contact us at support@lucinn.com with your order number and we will be happy to assist further, provide guidance on water testing, or discuss a refund if the product is not suitable for your water conditions.

We truly appreciate your honest feedback and the effort you took to test and share your results.

Beoordeeld met 5 van de 5 sterren

I can tell such an amazing difference…

I can tell such an amazing difference in my hair and skin. My hair loss has been drastically decreased next to just a minimal amount of. My skin is clear. The rain like shower head has a perfect flow. I have already recommended it to friends.

4 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This shower head is an awesome…

This shower head is an awesome experience!!! I love all the choices of spray the non kink shower hose… easy install easy replacement of filters that really make the water feel so soft!!! I love the ease of changing the spray to rinse out my dense long hair.

4 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

We bought two Lucinn showerheads

We bought two Lucinn showerheads, as we have very bad water here, and we have noticed improvements in our skin (less itchy, redness). I did have some slight clogging after about two months of using the showerhead. I communicated that with customer service, but they were not very responsive. I will be changing the filters soon, so hopefully that helps. I have also noticed that there are some hard water stains on the showerhead, which I was not expecting. And, the water pressure through the showerhead is not that great.

4 april 2026
Review zonder uitnodiging
Logo Lucinn

Antwoord van Lucinn

Hi Moses,

Thank you for your feedback and we are glad to hear that you noticed improvements in your skin. That is exactly what the filter is designed to help with, especially in areas with poor water quality.

Regarding the slight clogging after a couple of months, this can happen in areas with very dirty or hard water because the filter is trapping sediments and impurities, which may reduce flow over time. Replacing the filter should help restore the water flow and pressure.

For the hard water stains, the shower filter helps reduce chlorine and certain impurities, but it does not fully soften hard water, so mineral stains may still occur depending on the hardness level in your area.

We also apologize if our customer service response was slow when you contacted us. That is not the experience we want our customers to have and we will work to improve our response time.

If you continue to experience low pressure or clogging, please contact us again at support@lucinn.com and we will be happy to assist you further.

Thank you again for your feedback and for choosing Lucinn.

Oliver

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