Extremely poor quality product for the price (£120 garden strimmer). Product is completely unusable after just a few months and a few blade changes as the bolt and nut mechanism to remove the blade is... Toon meer
Bedrijf heeft geantwoord
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I feel cheated and deceived by this company. I ordered a Dashcam for my daughters Birthday present. I researched and ordered one that had been recommended. It cost £83.85 plus a memory card which was... Toon meer
Bedrijf heeft geantwoord
I ordered a WEXTEND PRO DUAL-BAND WIFI EXTENDER and got my son to set it up for me, but it does not work. It will not connect to the internet no matter how much we try. I have emailed them several t... Toon meer
SCAM ALERT! I ordered the Coolnix Air Cooler tower fan, believing it to be at least 1 metre tall (they use images that have been misrepresented). Instead I received a cheap desktop fan. They did not a... Toon meer
1,8
Slecht
258 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 15% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I placed an order for 4 doorbells
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order.
I have nothing in junk/spam. No receipt so was anxious about the validity of the purchase
EDIT HOW DO I RETURN OUR ORDER? We cannot get it connected. Unless you can help. It keeps saying WiFi password incorrect.
7 mei 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Customer,
Thank you for your messages. We would like to inform you that we have already responded to all four of your emails earlier today. Please check your spam or junk folder, as tracking number emails sometimes end up there by mistake.
Additionally, we sent a text message this morning to the same phone number you provided when placing your order.
For future inquiries, we kindly ask that you contact us directly at info@lumenvira.com instead of leaving public comments. This ensures we can assist you quickly and efficiently.
Please note that we are unable to post tracking links publicly, and the name used in your comment does not match the one used on your order. If you review the other 125+ reviews, you will see that we always respond to our customers promptly—usually within a matter of hours.
We remain at your disposal and hope you are able to locate our emails in your inbox or spam folder.
Please, write us back to info@lumenvira.com
Best regards,
The team
Awful company
Awful company. I ordered a doorbell online, after researching non subscription wireless doorbells. Item came yesterday after 2 weeks of being told it was coming from China, and being pushed from pillar to post. The item was cheap and tacky and required a subscription to work properly. The return address is in Spain. They have offered me 50% back. This is how they make their money and should be closed down.
1 mei 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Nicky Egerton,
We are genuinely sorry to hear that you are not satisfied with your experience. However, we feel it is important to clarify several facts regarding this situation.
From the very first contact, our support team has treated you with respect and professionalism, despite the consistently rude, offensive, and racially insensitive language you have used throughout our communication. Our team kept you informed about your order status at every stage and ensured that your parcel was delivered within the estimated timeframe stated on our website.
Once the product was received, you chose not to open or test it, and instead, continued to direct hostile messages toward our customer service representatives — even as they patiently offered to assist you with the setup. Despite your inappropriate behavior, we went beyond our policy and proposed multiple solutions: including a full return option and, as a gesture of goodwill, a 50% refund without the need to return the product. Unfortunately, none of these proposals seemed to satisfy you.
We must also state that we take defamatory and false claims very seriously. Your review, as well as your public profile history, shows a pattern of aggressive and disrespectful behavior toward various companies. This is unacceptable and undermines the spirit of fair consumer feedback platforms.
Our legal team has been informed and is already reviewing your comments for potential breaches of defamation and platform abuse.
At this stage, we believe it is in the best interest of all parties to close this matter. We reserve the right to refuse service to individuals who display abusive, discriminatory, or defamatory behavior.
Sincerely,
The team
Always a swift response to my queries…
Always a swift response to my queries and very polite too. Carolina is exactly right for dealing with the public.
29 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Michael!
Thanks for your review. We are working hard to give a better service to all our customers.
Sincerely,
The team
Hydrogen Water Bottle
As others have mentioned order don’t come from the uk despite their contact number being a UK number. They also have their registered address in Spain.
I made my order on 20th April and this arrived within 7 working days as indicated on the website.
The package arrived unbranded and directly from China, absolutely no mention of Lumenvira anywhere. If I known this was the case I would have purchased directly from Alibaba and saved a lot of money
My biggest issue is the lack of information on how to clean the product before first use. So I followed the standard cleaning instructions provided on the website “ A: The bottle is easy to maintain. Simply rinse it with warm water after each use. For a deeper clean, you can use a mild detergent and avoid submerging the base in water”
There was no information on how to clean provided with the bottle.
I was concerned about the smell of the product when using this as it made the water water taste metallic. So I emailed the company to why I was advised “ For the water bottle, we recommend soaking it in warm soapy water for approximately 24 hours. This will help remove any remaining residue or manufacturing odor and ensure it is fully clean before first use. After soaking, please rinse it thoroughly with clean water” while customer service was pretty good to provide this information, surely if you need to do this to ensure it’s “fully clean” before using then this information should me made clear on the website and included in the instructions within the package.
So far not impressed with the product or the companies lack of information, feels like you are just paying a middle company to purchase a product when you could go directly to the source and save money.
28 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Michael P.,
Thank you for your message.
We would like to inform you that your order was dispatched on April 22nd and is expected to be delivered this week, fully in line with our shipping policies. As indicated on our website, our delivery timeframe is 5 to 7 business days, excluding weekends and public holidays.
Please note that we are a global company selling across the European and American markets, not exclusively within the UK. While our customer support number is based in the UK for your convenience, our operations and logistics are international. If you require products strictly sourced locally, we kindly suggest purchasing from a local store rather than opting for the flexibility and comfort of online international shopping.
We also respectfully highlight that implying negative connotations about products shipped from other countries could be considered inappropriate. In today’s globalized world, it is very likely that many of the items in any household originate from different parts of the world.
All relevant details regarding our shipping processes and company policies are clearly outlined on our website. We encourage all customers to review this information before making a purchase.
Without any prior negative interaction from our side, we find it unfortunate to receive comments of this nature, and we sincerely believe that mutual respect is essential in all communications.
Thank you for your understanding. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Team
Ordering and delivery was easy
Ordering and delivery was easy. However I was surprised to receive 5 units when I only ordered one.
The company was helpful, responded quickly to my query, but didn't want the extra units returned! So I'm giving them to charity.
7 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Helen!
Thanks for your kind review! We are here to help always our customers.
Sincerely,
The team
After sales and returns was very good
After sales and returns was very good. Thanks
24 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Jim,
Thank you so much for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re happy with your purchase and that the product met your expectations. It means a lot to us to know we’re making a positive impact.
Sincerely,
The team
Antwoord van LumenVira Store
Hi Doreen!
Thank you so much for your lovely review! 💬
We’re delighted to know that everything—from the product quality to the delivery experience—met your expectations. At LumenVira, we work hard to offer not just great products, but a smooth and reliable shopping experience too.
We truly appreciate your support and look forward to serving you again in the future.
All the best,
The team
Make contact early and you will be given correct information.
The only problem was the lack of notification at the start. But once contact was established the order was delivered on time as I was advised. Would have no hesitation in using this company again.
22 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Michael!
Thanks for your review! We are here always to help our customers at any time.
Sincerely,
The team
Refund
Great got everything sorted that I needed to, and easy to get in touch with. And a big thank you to Carolina for all her support
21 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Susan!
Thank you so much for your kind words and for taking the time to leave us such a positive review!
We truly appreciate your support and are delighted to know that you had a great experience with us.
It means a lot to our team and motivates us to keep delivering excellent service.
We look forward to serving you again in the future!
Sincerely,
The team
Purchased a WiFi extender
Purchased a WiFi extender. Certainly not plug and play. Far too complicated to set up so wasn’t able to get it to work. Put it back in its box and will look for something else.
13 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Gerald,
We’re truly sorry to hear about your experience and regret that you weren’t able to get the Wi-Fi extender set up as expected.
However, we would like to clarify that we have not received any message or support request from you through our customer service channels. Our team is always available and committed to helping every customer—whether through step-by-step video tutorials, written guides, or even phone assistance, depending on your preference.
Leaving a negative review without reaching out to us first gives us no opportunity to assist you and may unintentionally cause harm, even when the issue could likely have been resolved easily.
If you're still open to a solution, we’d be more than happy to help you get the product working as intended. Please feel free to contact us directly at info@lumenvira.com and we’ll respond promptly with support tailored to your needs.
Thank you again for your feedback—we’re always here to help.
Warm regards,
The team
Avoid this company based in Spain and customer service are outright liars.
Sorry but yet another update. So as the last desperate attempt to get my review taken down they logged a complaint with trustpilot saying it contained illegal or harmful content. Thankfully Trustpilot reviewed and disagreed. A very sad and pathetic company Lumenvira are all round.
Upate after their response.
Latest update is this company tried to get the review removed by saying it was against the wrong company! Ermm so why did they respond to my review....... guess they forgot that they did. Hilarious!
Firstly 2 things which are outright lies they did not call me for an hour or send a video! Why lie about this? All they did was send instructions how to install which I'd done anyway and offered 50% discount nothing else!!
Disgraceful why a company would outright lie about support they had offered even more reason not do business with them!! Oh and the cheap junk they sell is actually half the price on Amazon but no doubt still junk ! And no offensive language was used except Junk!! Lol
Avoid this company, based in Spain which isn't evident on the website. Product I ordered was sent from Korea and was useless, sent over a video as requested to show it not working correctly which I did then was sent a set of instructions of how to set the extender up if she'd bothered to watch the video properly she would see it had been set up so those instructions were useless. Was then told had to pay tracked postage back to spain which would have cost more than the piece of junk I was sending back. Very rude and patronising person dealing with it who clearly doesn't understand the products they are selling. Avoid this company based in Spain!
15 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Tim,
Thank you for your feedback. While we understand your frustration, we would like to clarify the full context of your case in a respectful and transparent manner.
From the moment you contacted us regarding the WiFi extender, we have provided multiple forms of support to help you resolve the issue. This includes:
A detailed installation guide
A video tutorial
Several email responses addressing your concerns step by step
A 50% discount offer as a gesture of goodwill, should you prefer to keep the product without returning it
Additionally, despite receiving messages from you containing offensive language toward our customer support team, we chose to go the extra mile by calling you directly and spending over an hour on the phone in an attempt to guide you through the setup process. Unfortunately, these efforts were unsuccessful, as you repeatedly refused our assistance and insisted the product was faulty, despite it being fully functional.
We want to emphasize that we do not keep customers’ money without reason. You have always had the option to return the product for a full refund, as per our refund policy. All we ask is that the product be returned to our European warehouse, as explained to you via email. This is standard procedure and clearly outlined in our policies.
It’s important to highlight that the issue you are experiencing is not due to a defective product, but rather to a refusal to follow the setup instructions provided. Your final email to us included threats to defame our company on social media, and after reviewing your public Trustpilot profile, we have observed a pattern of similar one-star reviews left for various businesses. This raises concern about your true intentions, as it appears that your goal is to keep the product while also demanding a full refund.
We are a transparent company, and we stand behind our customer service. We are based in different countries accross Europe and the US, as disclosed in our terms, and we ship products globally depending on stock availability. If you wish to receive a refund, you are still welcome to return the product using the return address we have provided. Once received, we will issue your refund promptly, as we do with all our customers.
Thank you for your attention.
— LumenVira Customer Support Team
Exceptional customer service
Great customer service - I will certainly be back to Lumenvira
11 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Ralph! Thanks for your review. We are happy to assist our customers! 👍🏻
Quick delivery and quick customer…
Quick delivery and quick customer service definitely a favourite choice now
3 april 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Paul,
Thank you so much for your kind words! We truly appreciate your support and are glad to know you had a great experience with us. 👍🏻
Sincerely,
The team
Lots of communication and although I…
Lots of communication and although I made a mistake with my order, it was immediately rectified and I got the difference in payment back. The company, especially Carolina, treat their customers with respect
26 maart 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Dear Marilyn,
We're grateful for your positive feedback! It means a lot to our team and motivates us to keep delivering excellent service.
Sincerely,
The team
My experience with the Company has been excellent. Perfect to do business with.
My experience with the Company actually, warrants a 5 star. The only reason it’s 4 is because the product was unfortunately a faulty one and I had to contacted LumenVira. They were brilliant! I explained the problem and they responded immediately. I had sent them photos and they replied they were talking to their warehouse, identified the problem and immediately refunded my money. They gave 5 star service and I would definitely use them again.
25 maart 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
A heartfelt thank you for your amazing review! 🙌
We’re so happy to know you’re satisfied with your purchase. Feedback like yours truly motivates us to keep getting better every day.
We’re always here if you need us!
Excellent customer service
Excellent customer service, highly recommended.
27 februari 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Thank you so much for your 5-star review! 💫
We’re thrilled to hear you had such a positive experience. Your trust means the world to us, and we’ll keep working hard to deliver the best service possible.
Thanks for choosing us!
Broken hydrogen bottle
I ordered the hydrogen bottle early December and it arrived approximately 4 weeks later. When I removed it from the box I found the glass bottle was cracked at the bottom. The bottle cost £70 and I didn't get to use it once. I have tirelessly rang the contact number and continuously get an answer message in a foreign language. I have sent numerous emails and no reply
20 januari 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi David,
We sincerely appreciate your feedback. However, we would like to clarify that we have attempted to contact you multiple times regarding your issue—on December 18th, February 5th, and again this morning at 9:00 AM. Kindly check your email, including your spam/junk folder, as you will find our messages requesting a photo or video to better understand and resolve your concern.
Unfortunately, we have not received any response from you, nor do we have any record of a call from your phone number in our system. It is quite disappointing to see a public review criticizing our service when we have actively tried to assist you without receiving any communication in return.
We remain fully committed to resolving this matter and kindly ask that you respond to our emails at your earliest convenience so we can assist you properly. Write back to info@lumenvira.com or carolina@lumenvira.com
We have reached out to you multiple times via email, phone, and SMS. Kindly check your inbox, including your spam folder, or consider reaching out to us from a different email address.
We are still awaiting your response to resolve this matter for you as soon as possible. Please let us know how you’d like to proceed.
Best regards,
The team
I ordered the tyre inflator 2/3 weeks…
I ordered the tyre inflator 2/3 weeks and have still not received it. I have written to the customer services and had replies advising that they run out then saying it would be delivered asap then changed the delivery company and it’s still not here. They told me that it was
delivered 2 days ago and was signed for - but not by me. I have asked for a refund and now waiting for a response.
I am totally let down by this company. They take the money when ordering and here I am with nothing. I am in my 70’s and can’t afford to be out of pocket by nearly £50
Following on from my earlier experience I have have contact from Lumenvira who apologised for the difficulties I experienced and refunded the money yesterday. Thank you for the follow up. I am sorry I did not receive the tyre inflator but I am pleased to have had my money refunded.
UPDATE
Further to my earlier review I have had further contact with Carolina at Lumenvira following receiving the very late delivery of the tyre inflator by Royal Mail. I have now reviewed my scoring to Five Stars we resolved the matter to my satisfaction and thank Carolina for her quick and helpful intervention.
13 februari 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Hi Elizabeth,
Thank you for your feedback, and we sincerely regret the inconvenience you experienced. We understand how frustrating this situation must have been for you.
Unfortunately, the issue was caused by Royal Mail, as they incorrectly marked the package as delivered and signed for by someone else. As soon as we were made aware of the issue, we immediately opened a formal complaint with the logistics company to recover your package. However, their response took several days, which we acknowledge was not ideal.
Because our customers are always our top priority, we did not want you to wait any longer, so we proactively issued a full refund to ensure you were not left out of pocket.
We truly appreciate your patience and understanding throughout this process, and we apologize once again for any frustration caused. If there is anything else we can do for you, please do not hesitate to reach out.
Video door bell
Unfortunately the door bell I purchased did not work satisfactorily with my Wi-Fi Reuter and two additional Wi-Fi pods. The support from customer service Carolina Garcia was excellent. I was eventually refunded the total cost.
7 februari 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Thanks for your support Chris!
Reliable , good service
Very good service, item arrived, other item not required so given refund. This has now been paid.
10 februari 2025
Review zonder uitnodiging
Antwoord van LumenVira Store
Thanks Dennis!
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