This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... Toon meer
Bedrijf heeft geantwoord
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We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... Toon meer
Bedrijf heeft geantwoord
Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
Bedrijf heeft geantwoord
Yana was very helpful considering I did not know what exactly I wanted. I came away with a beautiful diamond ring and I love it. Also loved the glass of champagne it made me feel special.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contactgegevens
Queens Arcade, BT1 5FE, Belfast, Verenigd Koninkrijk
- 028 90329799
- concierge@lunns.com
- lunns.com
4,9
Uitstekend
396 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Dreadful communication. Ignores customer enquiries.
I sent an enquiry email to the concierge email address stated on the Lunn's website. After two days there was no response; not even an acknowledgment of receipt of said email. I then tried the WhatsApp contact method advertised on their website. A response was sent with no apology for having completely ignored my previous email. Seriously poor level of first contact "customer service". I'll take my business elsewhere.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Lunn's Jewellers
Hi John,
We are truly sorry to hear of your experience, as it is never our intention for a client to feel overlooked; our Concierge team attempted to reach you via telephone and WhatsApp this morning. We kindly invite you to reconnect with us at your earliest convenience where our team would be delighted to assist you.
Best wishes, Lunn's
Excellent customer service and the ring…
Excellent customer service and the ring is beautiful. Can't ask for more!
11 augustus 2025
Antwoord van Lunn's Jewellers
Hi Christopher,
Thank you for your kind 5 star review. We are delighted to hear you love your new ring. We look forward to welcoming you back online or in store in the near future!
Best wishes, Lunn's
Fantastic support from team at the…
Fantastic support from team at the Concierge. Necklace arrived on time, beautifully packaged and my wife was thrilled. Another great experience from Lunn’s Team. Thank you.
9 augustus 2025
Antwoord van Lunn's Jewellers
Hi Pete,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online and look forward to welcoming you back online or in store in the future!
Best wishes, Lunn's
Very fast, and great service
Very fast, and great service. Ordered a watch online. Was contact proactively to check the wrist size. Watch was delivered the next day.
31 juli 2025
Antwoord van Lunn's Jewellers
Hi Mark,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online, and hope you enjoy your new timepiece! We look forward to welcoming you back online or in store in the future.
Best wishes, Lunn's
Online watch purchase
First class service, fast delivery, great price for the watch I'd been looking for and Hannah-Grace, the concierge, put me at ease about making a large purchase online.
Highly recommend
30 juli 2025
Antwoord van Lunn's Jewellers
Hi Ian,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online, and will be sure to pass this message on to Hannah-Grace. We look forward to welcoming you back online or in store in the future.
Best wishes, Lunn's
Amazing Customer Experience
My 11 year old son and his friend were treated like royalty last week by Jessica Hawkins in the Tag Heuer department of the Queens Arcade. Jessica could not have made them feel more welcome and allowed them to try on a watch each which made their day as well as being gifted a lovely cap.
Jessica is a credit to Lunn's, providing the best customer experience, regardless of your age :-)
7 augustus 2025
Review zonder uitnodiging
Antwoord van Lunn's Jewellers
Good afternoon,
Thank you for your kind 5 star review. We are delighted to hear of the positive experience you had in our TAG Heuer Boutique with Jessica, and will be sure to pass this message on to her. We look forward to welcoming you all back to store soon!
Best wishes, Lunn's
The lovely Lunn’s.
The staff are so professional. They are pleasant, helpful, knowledgeable and professional.
18 juli 2025
Antwoord van Lunn's Jewellers
Hi Mary,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us, and we look forward to seeing you again soon.
Best wishes, Lunn's
My husband bought me a necklace for my 50th
My husband bought me a necklace, and i absolutely loved it. It nipped without being tugged, pulled or any kind of force. I took it over to the shop and was greeted by the manager Robert who examined it and indeed found there was small fault in the link. He gave me three different options as to what he could do for me, so I chose to change it to something else. I found a beautiful piece from a collection exclusive to Lunns only (David Yurman), and I am over the moon with it!
Robert was an absolute gentleman throughout, who provided excellent customer service and satisfaction, he is an asset to Lunns and a pleasure to deal with. I will definitely purchase from them in the future because of this experience. As a bonus, (not really being into certain jewellery), have discovered a collection from which i will definitely buy again and that I just love!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Lunn's Jewellers
Hi Lou,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Robert, and will be sure to pass this message on to him. We look forward to welcoming you back into store in the future!
Best wishes, Lunn's
Antwoord van Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Robert, and we will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
Impulse purchase, friendly service.
The warm greeting from when we walked through the door, to the friendly, professional advise from Gary. We brought in several watches to be valued. I ended up purchasing another. Total impulse purchase - this was due to Gary showing the item & pointing out the value. We went to an appointment, then returned to the store and made the purchase.
24 juli 2025
Antwoord van Lunn's Jewellers
Hi Shauneen,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Gary, and will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
Impeccable Service!
Initially, I enquired about a pre-owned watch online. My query was answered promptly and courteously, and followed up with a set of photos of the piece, taken especially for me, including all the detailed information I was looking for. Upon making my purchase, the item was dispatched immediately, and I received it the very next morning. I couldn’t praise the service from Lunn’s highly enough - the team were brilliant! Thanks so much!
29 juli 2025
Antwoord van Lunn's Jewellers
Hi Nicola,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with us online, and hope you enjoy wearing your new timepiece for years to come. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Antwoord van Lunn's Jewellers
Hi Finlay,
Thaank you for your kind 5 star review. We are so glad to hear you had a seamless experience online, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Friendly knowledgeable staff
9 juli 2025
Antwoord van Lunn's Jewellers
Hi Reginald,
Thank you for your kind 5 star review. We are glad to hear you recieved great service, and look forward to welcoming you back soon.
Best wishes, Lunn's
Fantastic customer experience at…
Fantastic customer experience at Lunn’s. Staff are very friendly and knowledgeable.
26 juli 2025
Antwoord van Lunn's Jewellers
Hi MH,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store and we look forward to seeing you again soon.
Best wishes, Lunn's
Very helpful staff
Very helpful staff , arranging to get ring over from the workshop to view before we finally decided on the ring!
2 augustus 2025
Antwoord van Lunn's Jewellers
Hi Rosemary,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store, and very much hope you enjoy wearing your new ring for years to come. We look forward to seeing you again soon.
Best wishes, Lunn's
Lovely experience from start to finish…
Lovely experience from start to finish Haley was knowledgeable and very friendly
26 juli 2025
Antwoord van Lunn's Jewellers
Hi Ashleigh,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Hailey, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
First class service
First class service from start to finish, Amber was brilliant to deal with, thanks again.
31 juli 2025
Antwoord van Lunn's Jewellers
Hi Lee,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Amber, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
Antwoord van Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Antwoord van Lunn's Jewellers
Hi Arlene,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Excellent friendly jewellers.
Excellent friendly jewellers with a wide range of top end watches and jewellery. Very friendly helpful and knowledgeable staff
30 juli 2025
Antwoord van Lunn's Jewellers
Hi JM,
Thank you for your kind 5 star review. We are delighted to hear you had such a friendly experience in store, and look forward to seeing you again soon.
Best wishes, Lunn's
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