Lunn's Jewellers Reviews 396

Travelled up from Dublin to the Omega boutique to purchase a piece I’d long had my eye on that was actually on sale. Spoke to Cain the day before on the phone and he greeted myself and my family warmly upon arriving at the store. From the moment we entered the boutique until the time we left we were made to feel special. Cain was a consummate professional, extremely knowledgeable and even showed us a variety of other Omega products while they removed the links from mine. We spoke at length about various watches, we even enjoyed some complimentary champagne to celebrate! I want to give a huge shout out to Cain, and the entire omega team. This was truly the most enjoyable purchasing experience I’ve ever had, and I will absolutely be back in the future.

Amazing service, I recently bought a watch and the staff were incredible — knowledgeable, friendly, and very professional. One of the best shopping experiences I’ve had. Highly recommended!

Fantastic service from start to finish. Hannah kept me updated with all the info and her knowledge and advice was second to none. Thank you!

I bought a ring for my wife at a very busy time of year, just before Christmas, and yet the staff at Lunn’s were exceptionally helpful, friendly and professional at all times - before, during and after the purchase.

As a first time buyer from Lunns I was very impressed. My online shopping experience was amazing. The staff were friendly and advised me every step of the way until my order was delivered. The order arrived so fast by the courier and this was between Christmas and New Year holidays. I could easily be tempted to look online in the future.

After a week of searching for a new watch i had finally found what i was after, Tissot seastar 1000, what was even better it was on sale and in lunn's belfast only 10mile from me. Didn't hesitate and reserved it through there website, minutes later i got a confirmation email saying the item has been booked against your name and will be held for you for 3 days. A member of the team will contact you shortly to arrange an appointment. All seems good as id expected from a shop like lunn's until after 24 hrs still nothing back about an appointment? After several calls i finally got through to the store about calling up to collect the Tissot only to get told sorry we have sold that to someone else, after i expressed my disappointment i was told let us see what we can do and we will call you back. Fair enough i did get a call back and they said we a able to get another one 7 to 10 days, sounded to good to be true and it was, next was we can get it for you but itll be an extra £230 because its not on sale this time.
If that didn't help they said sure why not call into the shop and you might see something else.
The following day the store manager contacted me and offered to honour the sale price for a new watch.
All i can say is thanks to lunn's for their understanding and this has completely returned my faith dealing with a local store

Couldn’t ask for better service from everyone involved.

My Sales Associate provided the highest standard of service. She made me feel valued as a customer and called me as soon as my desired Rolex was available.

Excellent service, we purchased a two rings and the service was second to none. Yana was super knowledgeable and accommodating

Luke was amazing to deal with buying my Rolex Explorer. This was a watch I always wanted and Luke made it an amazing experience. Submariner next please.

A Fantastic Company. I have been purchasing from Lunns for years now and they are an amazing company who really go out of their way to accommodate you and make the experience feel special.

Very straightforward, easy stress free jewellery purchase.

I recently had the pleasure of visiting the Rolex store to find a special birthday gift for my husband, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warmth and professionalism by Sian and Deborah, who truly made us feel valued as customers.
Sian's extensive knowledge about the watches and their features was impressive. She took the time to understand what my husband likes and guided us through various options, making it easy to find the perfect fit.

What started as a plan to purchase one watch quickly turned into an exciting decision to take home two! Both Sian and Deborah made the entire process seamless, ensuring we felt comfortable and confident in our choices. Their dedication to customer satisfaction is commendable and truly sets this store apart.

Overall, this visit to the Rolex store was a memorable experience that exceeded our expectations. I can't recommend Sian and Deborah enough for anyone looking to make a special purchase. Thank you for making my husband's birthday memorable!

Wow! The ring I purchased was stunning
It was out of this world,my package arrived opened large box, in side was a gorgeous jewellery case,my word it was stunning, I was over the moon,a lovely letter with ring and jewellery case, hand written words,over and above service

Can’t thank Hannah Grace for her expected advice

Exquisite Jewelry backed up by excellent Customer service. The young lady I spoke to in Customer Services was courtesy helpful and assuring regarding my purchase

Quick delivery. Use DHL so it’s all nicely tracked.
Excellent product and perfect condition.
Fantastic communication over the whatsapp option on website. Quick to respond.
Can’t recommend enough

Always a warm and welcoming feel from the doorman that greets you to the doorman that lets you back to the real world.
Great service,Great product knowledge
A pleasure to deal with Fraser

I ordered a beautiful Omega watch from Lunn’s for my husband’s birthday. I cannot fault the ordering process, the staff’s knowledge and the top class customer service that I received from Conor and Travis. We drove to Belfast from Dublin to collect the watch over a very busy Christmas period and we received such kind care and attention. I highly recommend Lunn’s and the Omega boutique for treating their customers impeccably.

Absolute first class service both by email and in person