I recently purchased a Baby change table (Hushly Baby Change Table with Drawers in White & Natural). I had to book in delivery which you need to be home from 9-9 so I took the day off work for the sch... Toon meer
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★★★★★ Excellent customer service from Gill. She was professional, friendly and extremely helpful in resolving an issue we had with our coffee table. She responded promptly, kept us informed throu... Toon meer
Bedrijf heeft geantwoord
We ordered the Luola 2 Person Pine Outdoor Barrel Sauna & Harvia Stove. Our order arrived exactly when promised, and the sauna itself is absolutely beautiful. The pine wood smells amazing, and it... Toon meer
Bedrijf heeft geantwoord
I entered the incorrect delivery address and the error was able to be rectified almost immediately through the 24/7 chat. I was impressed this could happen that late at night and the 24/7 chat was ava... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
Contactgegevens
160 Newton Road, 2164, Wetherill Park, Australië
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4,5
Uitstekend
955 reviews
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Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I had to cancel my order due to prolonged delvery times
I had to cancel my order due to prolonged delivery. Michelle Valencia was very helpful and courteous from the point she created the cancellation ticket to actual refund of money into my bank account. She made it a point to follow through the ticket very diligently and expeditiously, keeping me informed of the process, which made me really comfortable of the refund.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your thoughtful feedback!
We’re sorry to hear that the prolonged delivery time led to the cancellation of your order, but we’re very pleased to know that Michelle was able to make the cancellation and refund process as smooth and reassuring as possible. 😊
It’s wonderful to hear that she followed up diligently, kept you informed throughout the process, and ensured your refund was completed promptly. Clear communication and consistent follow-through are extremely important to us, especially when handling situations like this.
We’ll be sure to pass your kind words on to Michelle — she’ll be delighted to know her support gave you confidence throughout the process. Thank you again for your understanding and for taking the time to share your experience!
I would like to give a special thank…
I would like to give a special thank you to Cherish for her outstanding customer service. From the very beginning, she was incredibly helpful, friendly, and professional. She was always so welcoming, responded to my emails promptly, and made the whole process of purchasing my sofas so easy and stress-free.
I truly appreciate her patience, kindness, and willingness to help with every question I had. Cherish is a wonderful representative and a real asset to the team.
Thank you so much, Cherish, for making my experience such a positive one! ❤️
28 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful and heartfelt feedback! ❤️
We’re absolutely delighted to hear that Cherish made your sofa purchase such a smooth and stress-free experience. Her friendly, welcoming, and professional approach clearly made a real difference, and we’re so pleased she was able to assist with all your questions along the way.
Your kind words about her patience, prompt communication, and willingness to help mean a lot to us. We’ll be sure to pass your lovely feedback on to Cherish — she’ll be thrilled to know how much you appreciated her support!
Thank you again for choosing Luxo Living, Nabelah, and we hope you enjoy your new sofas! 🛋️❤️
Hazel was great she put my mind at ease…
Hazel was great she put my mind at ease and answered my question
22 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Hazel was able to answer your question and put your mind at ease. 😊 Providing friendly, reassuring, and helpful support is exactly what we strive for.
We truly appreciate your kind words and will be sure to pass your feedback on to Hazel. Thank you again for choosing Luxo Living, and we look forward to assisting you again in the future!
Hazel answered my question quickly and…
Hazel answered my question quickly and provided me with an easy link to assist with my query
22 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Hazel was able to answer your question quickly and provide an easy link to help with your query. 😊 Clear, prompt, and helpful support is exactly what we strive for.
We truly appreciate your support and will be sure to pass your kind words on to Hazel. If you ever need anything in the future, our team is always here to help!
Hazel was professional
Hazel was professional, kind and patient. I was nervous as I made a mistake with my address after making a big purchase but Hazels prompt support was reassuring! Thank you Hazel!
22 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Hazel was able to assist you with your address issue and provide the reassurance you needed. 😊 We understand how stressful it can be to realise there’s an issue after placing a large order, so it’s fantastic to know her professional, kind, and patient approach helped put you at ease.
We truly appreciate your kind words and will be sure to pass your feedback on to Hazel — she’ll be so happy to hear it!
Thank you again for your support, and if you ever need anything in the future, our team is always here to help.
Dear Gil
Dear Gil,
I had a really good experience with Gil at Luxo Living. He was very helpful, friendly and professional throughout the return process. He made everything easy and stress-free and was happy to assist with my return.
Thank you, Gil, for your excellent customer service. I really appreciate your help and would definitely recommend you to others!
22 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gil made your return process easy and stress-free. 😊 It’s fantastic to know that his friendly, helpful, and professional approach made such a positive difference to your experience.
We truly appreciate your recommendation and kind words. We’ll be sure to pass your feedback on to Gil — he’ll be so pleased to know his support was appreciated!
Thank you again for choosing Luxo Living, and we look forward to assisting you again in the future.
Shonky Trade Practices and Fair Trading Agree
We purchased 2 Sunlounges and were particular about the delivery charge. The charge at Checkout was $0. They processed our payment immediately. Later, we received an email saying there was a "mistake" on their website and the delivery fee is $355! So, that's not our problem, the price with delivery was shown and we wrote a letter of complaint after research which showed Fair Trading previously issued a public warning against the company's parent, Deluxe Products Pty Ltd. They would not honour the purchase with $0 delivery so were offered a refund. Whilst they were quick to take our money, after several emails and a phone call to the Call Centre in the Philippines (note that and note that the Call Centre tried to fob us off with the standard response) where we insisted on immediate refund, that finally the refund was forthcoming. Sadly, the products were what we wanted but this company is 100% shonky as our research revealed. So the lesson for Consumers is before purchasing contact them.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Julia,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concern regarding the delivery fee shown at checkout and the follow-up communication regarding the corrected delivery charge. We would like to investigate this matter further and review what occurred with your order.
However, we are unable to locate an order or account under the name used to post this review.
Could you please provide your order number, full name, email address, and best contact details so our team can review the order, delivery fee, and refund details properly?
Once we receive your information, we can investigate further and reach out to you directly.
Kind regards,
Luxo Living Customer Service Team
Customer Service
The customer service was quick and issue resolved.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your feedback!
We’re delighted to hear that our team was able to respond quickly and resolve your issue efficiently. 😊 Providing prompt and effective customer service is something we truly value.
We really appreciate your support and look forward to assisting you again in the future!
Answerd all my questions
Answerd all my questions
Delivery on time
21 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that all your questions were answered and that your delivery arrived on time. 😊 Providing clear communication and a smooth delivery experience is something we truly value.
We really appreciate your support and hope to assist you again in the future!
Terrible product
Terrible product. The quality is not worth the money and it’s so faulty it’s not funny. Everything my fault though, apparently. Would not recommend.
I even sent through photos of the first AND second break of the bed and no help. The bed was over $400 and they wanted me to pay $200 just to replace a beam… save your money and hassle and use proper quality Australian brands that actually want their customers to return.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Kyra,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with the product and your experience.
Upon review, we understand that you initially contacted us after accidentally breaking one part of the bed and requested to purchase a replacement. Our team assisted with the replacement part request, and the applicable cost was agreed to at the time.
However, after agreeing to proceed with the paid replacement part, we did not receive a response to finalise the process. Additional concerns were later raised regarding other parts of the bed, and our team requested further photos or videos so the matter could be properly assessed.
Unfortunately, the additional photos requested were not provided, which limited our ability to verify the issue raised and assist further.
Please be assured that we take product concerns seriously and are always willing to assess and assist where sufficient information is provided.
Kind regards,
Luxo Living Customer Service Team
Michelle was very helpful and solved my…
Michelle was very helpful and solved my problem with delivery. 100% would shop here again cause of her great customer service.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Michelle was able to assist you with your delivery issue and resolve it for you. 😊 It’s fantastic to know that her great customer service left such a positive impression and that you’d happily shop with us again.
We truly appreciate your support and will be sure to pass your kind words on to Michelle — she’ll be thrilled to hear them! We look forward to assisting you again in the future.
Cherish was very very helpful and…
Cherish was very very helpful and courteous. She fixed my issue very quickly and gave me options that are very help to me. thank you!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful feedback!
We’re delighted to hear that Cherish was so helpful and courteous, and that she was able to resolve your issue quickly while providing options that worked well for you. 😊
We truly appreciate your kind words and will be sure to pass your feedback on to Cherish — she’ll be so happy to hear it! Thank you again for your support, and if you ever need anything in the future, our team is always here to help.
Professional, helpful and respectful customer service
Cherish was so professional to communicate with and quickly resolved an unexpected issue. Wonderful to know that you are buying from a reputable company. Thank you Cherish!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your kind feedback!
We’re delighted to hear that Cherish was professional, respectful, and able to resolve your unexpected issue so quickly. 😊 Providing clear, efficient, and caring support is something we truly value, and it’s wonderful to know she made such a positive impression.
We really appreciate your trust in Luxo Living and your kind words. We’ll be sure to pass your feedback on to Cherish — she’ll be thrilled to hear it! Thank you again for your support, and we look forward to assisting you again in the future.
Atrocious Support, Major Product Defect & $1.5k+ in Lost Business Revenue. Avoid.
We ordered a suite of furniture from Luxo Living to furnish a new luxury short-term rental property. Unfortunately, our sofa arrived with a severe manufacturing defect—completely misaligned pre-drilled assembly holes, rendering the frame physically impossible to assemble safely.
This major product failure has delayed our entire business launch. What followed has been a masterclass in atrocious customer service and a total disregard for Australian Consumer Law (ACL):
The 15-Day Runaround: It took over two weeks of exhaustive back-and-forth with their overseas support team just to get them to agree to a return.
Excluding Statutory Rights: Despite this being a major product failure under the ACL, their support team repeatedly tried to deny the return because our assembly team had already shredded and recycled the cardboard boxes. Under the ACCC, consumers are not required to return defective goods in original packaging.
Incompetent Requests: They repeatedly delayed the process by demanding we provide them with the dimensions and physical weight of the item—information that they, as the retailer, already have listed on their own website.
Slow Response Times: Their email cadence is abysmal. They ask one nonsensical, repetitive question per day, dragging the process out as long as possible.
Current Status: We are effectively being held hostage by Luxo Living. They have strictly instructed us not to touch or remove the defective sofa while they "arrange a courier," yet it has been sitting in our living room blocking our space for three days with no pick-up schedule confirmed.
As a direct result of Luxo Living’s delays, we have lost an estimated $1,500+ AUD in booking revenue because our listing launch is paralyzed.
I have officially lodged a formal complaint with the ACCC (Australian Competition and Consumer Commission) regarding this company's business and support practices.
If you are a business owner, property manager, or value your time and sanity: DO NOT buy from Luxo Living. Their lack of quality control is matched only by their lack of customer support.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Ben,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your sofa and understand how frustrating the experience has been.
Our Support Team has been in communication with you regarding the product concern. A replacement component was initially offered as a resolution; however, as this option was declined, we have now arranged for the item to be collected so that a refund can be processed.
We acknowledge your concerns regarding the time taken to resolve the matter and appreciate your feedback. Our team will continue to assist with the collection and refund process through to completion.
Regards,
Luxoliving customer service team
I ordered two identical chairs which…
I ordered two identical chairs which arrived within 24 hours of me ordering. On unpacking the first chair I could see immediately the misalignment in the pre drilled holes for the legs of the chair. The second chair was perfect. I emailed the Team at Luxo Living with video's and photos and was told I have to wait 3 weeks for these to be reviewed before I would get an outcome. I am infuriated to say the least. This is not good customer service, the chair is clearly faulty and should be replaced immediately. If I had purchased an item from a retail store, got it home and it was faulty, I would immediately return to the store to have it replaced. How is this any different? And why does it need 3 weeks to review - are they selling that many faulty items.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Sue,
Thank you for taking the time to share your feedback. We’re sorry to hear that one of the chairs arrived with misaligned pre-drilled holes and understand how frustrating this would have been.
Please be assured that our team has been assisting with this matter and has arranged to proceed with the collection and replacement at the same time once the item is securely packed and ready for pickup.
We have sent multiple follow-up emails requesting confirmation so we can move forward with the collection and replacement process, however we have not yet received a response.
We remain ready to assist and proceed as soon as we receive the required confirmation from you.
Kind regards,
Luxo Living Customer Service Team
Great but
Service regarding the table and delivery were phenomenal. Delivery was completed within the expected timeframe. Constructing the table was not too difficult and the unit looks great in our living room.
My biggest gripe is the service team: I called up to update the contact number linked to the order once and since, my partner and I haven't since stopped being called and emailed and practically harassed for a review from the agent.
Consistently calling me and my partner asking for a review is not the best service. I hope this review provides feedback.
20 augustus 2026
Review zonder uitnodiging
Murphy Bed Review
UPDATED REVIEW:
I have spoken to Gil and finally came to a resolution of a 50% refund for the broken bed. She was very helpful.
I bought the Leeton Murphy Bed. The instructions were incorrect, I emailed Luxo that the instructions were wrong and that it didn’t seem safe, they assured me that it was. The second time I used it, the support leg snapped. I requested a full refund as the bed is not safe, they have refused and offered a replacement leg or a partial refund. The back and forth emailing has been going on for months. I have contacted Fair Trade NSW, they have not replied back to them. Disgusting customer service and product. It seems as a customer below has had the same issues as me, so it’s a fault in the actual product.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Natalie,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the Leeton Murphy Bed and understand your concerns regarding the instructions, safety, and the support leg.
Please be assured that we take product safety concerns seriously. Our team has reviewed the matter and offered available resolution options, including a replacement support leg or a partial refund, in line with the assessment of the reported issue.
We understand that this has been frustrating and that the matter has taken longer than expected. Your feedback regarding the instructions, product concern, and communication experience has been noted and will be reviewed internally with the relevant teams.
Regarding your Fair Trading matter, our team will review and respond through the appropriate channel once received and assessed.
Kind regards,
Luxo Living Customer Service Team
⭐⭐⭐⭐⭐ Gorgeous Dining Set – Amazing Bargain
⭐⭐⭐⭐⭐
I’m absolutely thrilled with my new dining set! The Rylee 120cm round glass dining table in black is gorgeous and looks even better in person. It was incredibly easy to assemble, with clear and straightforward instructions that made the whole process hassle-free.
The Halsa Classic Velvet Dining Chairs are equally beautiful. The gorgeous velvet finish gives them a stylish, elegant look, and they are surprisingly easy to assemble as well, with clear instructions included.
The quality of both the table and chairs is fantastic, especially considering what a bargain buy they were. The whole set looks stylish, modern and far more expensive than what I paid.
I’m extremely happy with the purchase and would definitely recommend both the table and chairs! ⭐⭐⭐⭐⭐
30 juli 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re so glad to hear you’re loving your new Rylee dining table and Halsa Classic Velvet Dining Chairs. It’s fantastic to know that you found both easy to assemble and that the instructions made the process nice and simple.
We also love hearing that the set looks even better in person and gives your space that stylish, modern feel without breaking the bank. It sounds like you’ve created a beautiful dining space!
Thank you again for choosing Luxo Living and for taking the time to share your experience. We really appreciate your recommendation and hope you enjoy your new dining set for many years to come! 😊
If I could give 0 stars - I would.
If I could give 0 stars - I would. Purchased a wall-hung bed. Assembled according to instructions. Upon inspection of the built bed, we had reservations about the safety of its construction and the materials used. On the 3rd use of the bed, the bed leg snapped, the bed hit the floor and it tipped our friend out of the bed. I sent photographs of the broken piece and raised issue with the construction material and construction technique not being fit for purpose and requested a full refund. I am prepared to dismantle and prepare the bed for collection as it is fundamentally unsafe for use. They refused a refund and have simply offered to send a replacement part identical to the part that broke - the one that is manifestly unsafe and unfit for purpose. They have tried to avoid their obligations under Australian consumer law and have engaged in a prolonged and time-consuming effort to avoid having to provide a refund with their final offer - dismantle, package it up, photograph the packages, measure and weigh the packages and they will arrange for someone to collect and then they will make an assessment as to what will happen next. Needless to say - this is going to QCAT for resolution. AVOID this company. Poor quality product and dreadful customer service. Only when I reminded them of their obligations under Australian Consumer law did they drop their suggestion that they would be discounting any refund based on the fact that it was used (3 times - it's literally brand new).
3 augustus 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Hi Melissa,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the wall-hung bed.
Please be assured that we take product safety and warranty concerns seriously. Our team reviewed the information and photos provided and offered a resolution in line with our assessment process.
We understand that you were not satisfied with the proposed resolution. However, after this was offered, we did not receive a response despite multiple follow-ups from our team, which limited our ability to continue assisting and progress the matter further.
Your feedback regarding the product, assessment process, and communication experience has been noted and will be shared with the relevant teams for internal review.
Kind regards,
Luxo Living Customer Service Team
Very good!
I rarely take the time to leave reviews, but I genuinely felt that Dondon Pawid deserved to be recognized for the exceptional service he provided.
We recently went through the process of replacing our sofa, and from start to finish, Dondon made the experience incredibly smooth and stress-free. He was always quick to respond, kept us updated every step of the way, and communicated with honesty, professionalism, and genuine care. At no point did we feel ignored or left wondering what was happening—he always made sure we were informed and looked after.
What stood out most was how much he truly cared about helping us. He treated us with respect, patience, and kindness, and it never felt like we were "just another customer." His dedication to making sure everything was resolved gave us complete confidence in the company.
In today's world, excellent customer service is becoming harder to find, and Dondon is a perfect example of what outstanding service should look like. He turned what could have been a frustrating experience into a very positive one.
Thank you, Dondon, for going above and beyond. Your professionalism, commitment, and genuine care did not go unnoticed. I sincerely hope your company recognizes the incredible work you do because employees like you make all the difference. In my opinion, you absolutely deserve to be Employee of the Month!
18 juni 2026
Review zonder uitnodiging
Antwoord van Luxoliving
Thank you so much for taking the time to share such a thoughtful and detailed review!
We’re truly honoured to receive your feedback and are absolutely delighted to hear about your exceptional experience with Dondon. 😊 It’s wonderful to know that he made the sofa replacement process smooth and stress-free through his prompt communication, professionalism, honesty, and genuine care.
We’re especially grateful for your kind words about how he kept you informed every step of the way and made you feel valued throughout the entire process. Creating that level of trust and confidence is exactly what we strive for, and it’s fantastic to know Dondon delivered such an outstanding experience.
Your recognition of his dedication, patience, and commitment means a great deal to us. We’ll be sure to pass your incredible feedback on to Dondon and the wider team — we’re certain it will make his day.
Thank you again for your support and recommendation. Customers like you inspire us to continue delivering the highest level of service, and we look forward to assisting you again in the future! 💙
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