Lyte Reviews 509

There was what appeared to be a system glitch during my attempt to return a ticket. I submitted a service request with Lyte on July 10 using online form, and was pleased to get a quick response from Lyte support. They requested a screenshot of the tickets from my profile page, which I provided. Then I got a reply "our team is looking into this" with a promise to get back to me soon.

Today is July 18, over a week has passed, and no response. I tried to call company phone number, but all I could get - a message advising to submit a request using online form.

It is really frustrating. I fear that I only have two days to return my ticket for a full amount without financial loss, before next phase of ticket sale to the event begins. I need the issue to be resolved ASAP. Posting here, because I don't know what else to do.

Great customer service, just upsetting can't get my money back because of someone else's behavior.

Fast answer. I felt she did her best to help me. Good vibes. I am very satisfied with the good service

My answers were heard .i recieved polite emails .and very prompt response. Im happy with the communication i recieved .

Communication and resolution to questions I had! Trustworthy on payout!
Highly recommend

Quick answer and right to the point!

Passionately waiting on tickets!

When I had concern about a payment, Lyte quickly responded, and the issue was explained succinctly. No more concerns at this time.

The Support Staff at Lyte was awesome! They were prompt getting back to me so quick, & they are efficient! I really appreciate them. We were stressed getting our tickets at last minute! Lyte made it happen for us! Thank U Lyte!

Quick helpful customer service, hoping to get a burning man ticket seems like the best place to get a ticket

Jazz at Lyte was very helpful I was glad to be helped by a human :) Thanks again

I mistyped my address, and they fixed it for me within minutes of my order confirmation. Thank you, Lyte support team!

Received answers to all NY questions and my refund is scheduled for 6-10-24. Excellent service

I’m writing here because they were perfect solving my case. I’ve bought tickets for the wrong day and after the contact, I’ve bought another ticket for the correct day and after 2 days they refunded my money

Lyte steal $750 from me. I called to cancel my tickets 3 months before the event and they refused to refund my money. I did not even have the tickets with me.

Lyte-this platform and the people running the messaging team and customer service support was absolutely amazing. Our tickets were canceled because of my card and we missed the two hour window. Find a phone number to call them so I use the messaging platform and they responded back within minutes. we continue to email back-and-forth. It was resolved and luckily they were able to give us another opportunity to get the tickets!
I was really prepared for a frustrating robot or a dead end answer. So pleasantly surprised about this platform and the Lyte team.

Jazz was really helpful, making a name change on our booking really easy. Clear instructions and sorted out the change quickly

I bought two TIckets for a Mistake.
I Wrote to Lyte Support, this morning team lyte helped me for the Refund tickets.

Great support

Jazz responded to my email within 24 hours and answered my question/request very clearly and concise. I wanted to upgrade my GA Sol Blume ticket to a VIP ticket and they were able to assist me with that very easily. They were a big help.