Lyte Reviews 509

I had questions about some things that potential ticket sellers were saying online, and they appeared to be scams. I had the pleasure of dealing with Lily, and after asking for more information, she provided information that verified that these were indeed scams. She also told me to email Lyte to verify any sales links if I had concerns about other scams. Thanks Lily!

I had the best experiance and fastest replay ever!

My festival parking pass hasn't arrived yet. It states it was delivered to my city on 6/11/22. Still has not arrived, today is 6/16/22.

Went down to the post office 6/16/22 and they stated they do not have it, that it's in another city. I emailed Lyte, and I had a response with in 25 minutes. Jazz with Team Lyte was so helpful! Informed me that if I don't receive my festival parking pass in time, I just need to show the email of our correspondence, and my conformation purchase of the pass when I arrive to the box-office. Thank you very much Jazz for all your help!

None of my concert ever show up on their exchange. Have to go to their ‘contact us’ page tell them Their system is not reflecting any of my ticket purchases. They then manually change one concert. I then have to write them again for every subsequent concert. Extremely time consuming.

Great service for selling or transferring tickets through a legal mechanism. And their customer service folks were very responsive - thx!

Had an issue in claiming my tickets. Lyte has a policy that if your card fails you have 71 hours to provide a backup payment method. I had a response from customer support within an hour to help me out so I could claim my tix in the time frame

Anna from LYTE was extremely helpful and communicative with us during the ticket exchange process. Thank you!

Ryan was so patient and helpful with me while trying to navigate my ticket return and answering my questions. I had a lot of confusion and he was very helpful in clearing things up for me! Thanks Ryan!

Ryan was super helpful! Quick turnaround with a solution to my problem. Thanks, Ryan!

I accidentally had a type in my email and my ticket for a festival wasn’t showing up. Within a day or so the Lyte team had it all figured out. Very much appreciated!!

Emailed in about my ticket because the website wasn’t telling me what I needed to know, and Anna helped me fast and very good. Was nothing but nice to me and even changed my address for me becauee I couldn’t figure out how too. Thank you Anna !!

Jazz from Team Lyte is an incredible representative. She was so helpful in answering my questions and providing solutions quickly and efficiently.

Absolutely absurd concept, charged me $200 without asking weeks after I joined a waitlist.

Why in the world would this not be on an opt in basis?? If you join the waitlist they will CHARGE YOU WITHOUT ASKING and if you miss the email can't get a refund.

Yet another predatory ticketing system

I was trying to return tickets through the exchange for an event that is tomorrow. I tried two ways to do that through lyte.com: one attempt told me I was too late and had missed the sales event; the other told me my email/account couldn't be found. Rachel assured me the exchange was still active and gave me simple instructions for next steps. I was able to submit a return request and got a reply from Gene who found my account and gave me simple instructions to access it. My account was recognized and tickets were immediately accepted/exchanged. Thank you for the excellent customer service, Rachel and Gene!

Anna was very quick and efficient in helping me out updating the address for my tickets.
Greatly appreciated!

Gene was so wonderful and accommodating! He made everything super simple and quick. Great job Gene!! Thank you

Anna, from the team, was very patient and helpful in my inquiry. Great Job!!

Lily was very diligent working my issue.
If only all support personnel worked this hard to correct technical issues .
Thanks for your quick fix.

Lily from Team Lyte really helped me out and I’m very thankful!

Jazz at Team Lyte support was very helpful in quickly getting several of my ticket orders to show up for sale when they hadn't automatically linked to my account initially. Excellent customer service...thanks very much!
- Max

Jazz responded quickly to my question and gave me the answer I needed.