Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed t... Toon meer
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Lees wat reviewers zeggen
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been o... Toon meer
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Toon meer
Bedrijf heeft geantwoord
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it. They’ve since put it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contactgegevens
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Verenigd Koninkrijk
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Gemiddeld
656 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van M6toll
Hi Mitchel , thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Be careful off the cost
Twice now I have gone through the toll road and been charged a different price to what is advertised on the board which is difficult to read as you pass it.
Once in a Motorhome that they charged HGV price for and recently in an estate car that they charge as a van!
17 juli 2026
Review zonder uitnodiging
Antwoord van M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Miss charging for vans.
For same van, a small Peugeot, I was charged £12 on the way south in the morning and £20 in the afternoon. The explanation was the angle of approach to the plaza. What utter rubbish. My company will ban all vehicles from using this toll road from now on.
10 juli 2026
Antwoord van M6toll
Hi Charles, and thank you for your review. I have reviewed your journeys and can confirm that your vehicle is a class 4 on the M6toll due to its height. I have reviewed your previous 10 journeys and can see that all but 1 journey was charged as a class 2 and the other 9 jiourneys were charged as a class 4
Please do not hesitate to contact us again should you require anything else. Kay@M6toll
Great customer experience team
10 juli 2026
Antwoord van M6toll
Hi Dawn, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Excellent customer service
Excellent customer service, response is very quick and professional.
16 juli 2026
Review zonder uitnodiging
Antwoord van M6toll
Hi Colin, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Antwoord van M6toll
Hi Lucy , thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
website was not clear
had to email in as website was not clear about special characters in password that were not acceptable.
the reply to my email was clear and very helpful
17 juli 2026
Antwoord van M6toll
Hi Miriam, thanks for your positive comments regarding the email you received. I have noted your comments regarding the clearness of the website. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Disgusting as card never worked then…
Disgusting as card never worked then used another card but charged on both of them.
Customer service so poor as could not acknowledge that my car reg was correct.
Pathetic over charged service
17 juli 2026
Antwoord van M6toll
Hi Stephen. I am sorry that your recent journey did not meet your expectations. I would like t reassure you that you will have only been charged once for you journey and the charges you see are pending and will drop off.
Please do not hesitate to conatct us again, if this issue is not yet resolved. Kay@M6toll
Too expensive and I didn't want to take…
Too expensive and I didn't want to take the M6 Toll, I wanted the M6.
The sign posting is mis-leading around the Cannock A roads.
6 juli 2026
Antwoord van M6toll
Hi Ian We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwoord van M6toll
Hi Andrew We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Fine for vehicle being delivered on the back of a transporter
I have been sent a fine for a vehicle.that was been transferred to Edinburgh on the back of a transporter . I purchased the vehicle the following day. The vehicle i purchased was a.non runner having been off the road for 4 years
10 juli 2026
Antwoord van M6toll
H Jim, thanks for your review. I am sorry that this has happened. I can see that my coleague has conatcted you on the 10th of July and imediately cancelled all of the charges.
Should you require anything else, please do not hesitate to get in contact Kay@M6toll
Does what it says on the site!
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool!
10 juli 2026
Antwoord van M6toll
Hi Peter, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I needed confirmation and assurance…
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
16 juli 2026
Antwoord van M6toll
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolved…
Acted promptly on my query and resolved quickly no
15 juli 2026
Antwoord van M6toll
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
16 juli 2026
Review zonder uitnodiging
Antwoord van M6toll
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Inconsistent charges raging from £10 to £20 single trip
Inconsistent charges raging from £10 to £22 single journey. Standard reply saying the higher charges are correct and no way of appealing. We have a 7 seater not a HGV!
15 juli 2026
Antwoord van M6toll
Hi Linda, thank you for your comments regrding the classification of your vehicle. I will ensure that these are passed on.
Please do not hesitate to reach out should you require further support Kay@M6toll
Antwoord van M6toll
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
Antwoord van M6toll
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I would have liked to be able to have…
I would have liked to be able to have printed off my receipt as it used to be rather than having to remember to go online to download it.
15 juli 2026
Antwoord van M6toll
Hi Andrew, thanks for your comments and I have noted your feedback. Please do not hesitate to reach out should you need anything further Kay@M6toll
Prices are extortionate
Prices are extortionate, I drive a VW shuttle passenger vehicle and was charged for a goods vehicle. I queried the pricing to no avail.
8 juli 2026
Antwoord van M6toll
Hi Sarah, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
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