Received a nasty email last night from M6 Toll telling me I had not paid for a recent trip and that my account would be suspended. I have not travelled on their road since 31/5/26 and paid £11.60... Toon meer
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Lees wat reviewers zeggen
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a coupl... Toon meer
Bedrijf heeft geantwoord
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been o... Toon meer
Bedrijf heeft geantwoord
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it. They’ve since put it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contactgegevens
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Verenigd Koninkrijk
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Gemiddeld
660 reviews
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Antwoord van M6toll
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
Antwoord van M6toll
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I would have liked to be able to have…
I would have liked to be able to have printed off my receipt as it used to be rather than having to remember to go online to download it.
15 juli 2026
Antwoord van M6toll
Hi Andrew, thanks for your comments and I have noted your feedback. Please do not hesitate to reach out should you need anything further Kay@M6toll
Prices are extortionate
Prices are extortionate, I drive a VW shuttle passenger vehicle and was charged for a goods vehicle. I queried the pricing to no avail.
8 juli 2026
Antwoord van M6toll
Hi Sarah, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Antwoord van M6toll
Hi Gary, thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a query
I had a query. I asked and you responded reasonably promptly and with a comprehensive answer
13 juli 2026
Antwoord van M6toll
Hi Ken, thanks so much for your positive comments regarding the service . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Class 2 vehicle miraculously becomes class4
On 10th July I drove my class 2 vehicle through the M6 toll and received a charge for a class 4 vehicle. I drove the same vehicle through same toll on 28th June 2025 and was correctly charged as a class 2 vehicle . On querying this I was told it’s a private company so they don’t follow government classification rules , my vehicle must have exceeded the 1.3 m vertical height through front axle because either I had over inflated the tyres or wasn’t carrying a heavy enough load. Obviously losing a stone before going on holiday cost me dear. I have measured my car’s vertical height at 1.25m whilst unladen but I haven’t used the magical calibration used by M6 toll so I’ve to pay as a class 4 vehicle. Needless to say having used this road for 23 years without complaint I will no longer be using it as they have no regards for fairness and only interested in upping their revenue by fair means or foul. Disgusted. I only submitted this review as M6 toll sent me an email asking to review their service.
M6Toll now stating it is an additional mirror that makes the vehicle a class 4 however this mirror was on the vehicle when it passed through on both dates so why the difference in class because of a mirror ? If M6 Toll were honest and up front and state we’ve got your money so we don’t care it would be less annoying than the absurd excuses they come up with to choose not to classify the vehicle properly. At this time it’s obvious that M6 Troll would be a more apt name for the business.
10 juli 2026
Antwoord van M6toll
Hi Richard and thank you for your comments. I can see that you have made 2 journeys on the road in your vehicle and have noted that you drive an Alphard. The addition of the extra mirror located on the passenger side means that this has pushed the vehicle to a class 4 . Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Antwoord van M6toll
Hi Liz. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Charged the wrong amount
Charged the incorrect amount and it’s been difficult to get a refund.
14 juli 2026
Antwoord van M6toll
Hi Stuart and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I had a slight issue with the amount I…
I had a slight issue with the amount I had been charged for a journey on the M6 Toll south, I contacted vir the online form and the issue was resolved within 24 hrs. Great service, thank you.
14 juli 2026
Antwoord van M6toll
Hi Paul, thank you for your review and I am pleased the team dealt with your enquiry promptly. Should you require anything else, please do not hesitate to come back to the team Kay@M6toll
Auto toll charged me for a much larger…
Auto toll charged me for a much larger vehicle - they did NOT spot the errror I did and the concern is that this overcharge is obviously an automatic error and may affect many people who will be unaware they have been overcharged significantly !!!
14 juli 2026
Antwoord van M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked a question on the payment as I…
I asked a question on the payment as I was not clear and within 48 hours the reply came back with a clear explanation so was perfect
14 juli 2026
Antwoord van M6toll
Hi Nick, thanks for your positive comments regarding the service you received from the team. Please do not hesitate to contact us again should you need anything further Kay@M6toll
Very professional and courteous staff…
Very professional and courteous staff that answered all my questions .
14 juli 2026
Antwoord van M6toll
Hi Phillip, thank you for you review and you positive comments regarding the service you received from the team. Please do not hesitate to come back to us, should you need anything further Kay@M6toll
Good info 😎 quick reply thanks
7 juli 2026
Antwoord van M6toll
Hi Mark, thanks for you review and your positive comments. Please do not hesitate to contact us again should you require anything else Kay@M6toll
I shouldn't of been overcharged in the…
I shouldn't of been overcharged in the first place and it did take a few days but I did get my refund with little hassle so no harm done.
7 juli 2026
Antwoord van M6toll
Hi Callum and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
From start to finish without a hitch……
From start to finish without a hitch… the application was a doddle to complete. I spoke to customer service to ask advice as I wasn’t sure I’d completed everything properly, however the operator I spoke with was outstanding! A credit to the team, she informed me that everything was completed fine.
13 juli 2026
Antwoord van M6toll
Hi Ian, Than you for your review, and I am pleased you found the process of application easy to complete. I will pass your kind words on regarding the service you received from the team. Please do not hesitate to contact us agin should you need anything further Kay@M6toll
Antwoord van M6toll
Hi Tania, thank you for your review and your positive comments regarding our service.
Please do not hesitate to reach out to the team, should reuire anything further. Kay@M6toll
Accidentally took the wrong road and…
Accidentally took the wrong road and ended up on the toll road, and was charged for the privlage will definitely be avoiding next time im near the area
13 juli 2026
Antwoord van M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Lite account not worth it
I take the M6 toll occasionally. Saw an advert for 'Breeze' at the Norton Canes service station, with associated discounts, so sounded good.
The Breeze account works best if you top up in advance, which doesn't make sense for my infrequent travel. The Lite account - paying on demand - seemed more appropriate, but still it wasn't super clear. Turns out that the Lite account doesn't actually give a discount, and even the Breeze discount doesn't work out anywhere near advertised, more like 15%.
After registering, there's no indication of when you can actually travel through the Toll. I did receive an email saying you need to wait an hour - but this arrived more than an hour later. So having registered, I had to nervously proceed through the toll not knowing if I should pay manually, would be charged to my account, or whether I'd get fined.
If you approach the barrier behind someone else, the barrier doesn't so much open for you, but rather remains green. So that wasn't clear either. I think everything has worked out OK but it wasn't worth it.
In short, benefits of Lite:
Don't need to get card out, maybe save 5 seconds.
Downsides of Lite:
Not knowing if you've paid, worry about fines, probably some data privacy concerns, payment card will undoubtedly expire at some point and cause more confusion.
On the way home I just avoided the toll altogether and went via Derby.
13 juli 2026
Antwoord van M6toll
Hi Sam and thank you for your comprehensive review. We're sorry for your recent experience with lite. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged for car and admitted they…
Overcharged for car and admitted they did now waiting for refund!!
How many people don’t check?!?
13 juli 2026
Antwoord van M6toll
Hi Scott, and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
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