In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently. The process of collection and payment is super smooth. Y... Toon meer
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Lees wat reviewers zeggen
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Toon meer
Bedrijf heeft geantwoord
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Toon meer
Bedrijf heeft geantwoord
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are hone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Macback
Informatie afkomstig van verschillende externe bronnen
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contactgegevens
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Verenigd Koninkrijk
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Uitstekend
2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rather go to MusicMagpie
I've used MacBack 3 times over a few years. First transaction went fine. Second one I was offered a lower value than the quote for various reasons. I negotiated and got them to increase their offer. Recently, I got a quote for a Macbook Pro M1 and the online valuation stated £370. Not only did it take MacBack over a week and a half to grade it (48 hours turnaround on their website) but they came back with a ludicrous revised offer of £208! Listed all kinds of damage. I had pictures taken beforehand and passed it back to them stating I would accept no less than £320. Their response was they had "better lighting" so could see things I did not. Once they returned my laptop I sent it straight off to MusicMagpie. 4 Day turnaround and they paid me £390 same day. I have 2 more Macs to sell and I will not be using MackBack for that again.
22 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were unhappy with your most recent experience, especially as you’ve traded in with us before.
To clarify a few points for transparency: you’ve traded in four machines with us in total. Of those, three were submitted as Grade B and one as Grade C, however on inspection all four were graded as Grade C by our technicians. This was primarily due to chips and scratches on the casing, which place devices outside our Grade B criteria. Our grading is based on resale standards and consistency across all assessments.
Regarding the MacBook Pro M1, the revised offer reflected the condition identified during inspection. While we understand your frustration, differences can sometimes be more apparent under controlled inspection lighting, which is why we always explain any changes and give customers full choice on how to proceed.
You were, of course, under no obligation to accept the revised valuation, and we returned the device to you once you declined.
We never aim to disappoint repeat customers, and we’re sorry this experience didn’t meet your expectations. Feedback like this is taken seriously and reviewed internally.
The MacBack Team
Excellent service.
Excellent service.
Quick and easy to obtain a quote, once you accept the process is seamless.
You are kept informed throughout and payment is made when stated.
Would definitely recommend and use again
27 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the process quick, easy, and seamless from quote through to payment, with clear updates along the way.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
The whole process worked smoothly from…
The whole process worked smoothly from the speedy collection to payout. I wish I'd known about MacBack years ago! When I next need to upgrade MacBack will be my first port of call.
27 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the brilliant 5-star review! We’re delighted to hear everything went smoothly from collection through to payout.
It’s great to know we’ll be your first port of call next time — we really appreciate the support and kind words!
The MacBack Team
Deductions
Sold my iMac and was happy with price quoted after an honest assessment of my machine. Once they received it, they deducted £30 for not including a mouse and keyboard. Nowhere on the iMac page or quote process does it say that these need to be included. And assumed that this would be ok as i was just selling them an “iMac”, not an ‘iMac and keyboard and mouse’. Even the greeting image on their iMac page is just an iMac, and nothing else. I reluctantly accepted the price, but recommended they updated their website to be more clear on this (not just a part in the FAQ section about including accessories, which is open to interpretation). A week has now gone by and no update has been made to the website, so this negative review has been submitted.
Edit after reply:
It’s a shame that my email containing my disappointment and recommendation was not even acknowledged (like the thorough reply below), as we wouldn't be here. I did read the grading, though when i reached the grade i honestly thought my iMac was, i read the next grade on, then i didn't read further, why would i? Upon checking again, The keyboard and mouse information is further down, perhaps that should be at the top, as its relevant to all grades? I was aware of being able to receive it back for free, however your one of the only recyclers paying for older iMacs, and had i have known the money to be received would now be so low, I probably wouldn't have bothered.
20 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for your feedback. We’re sorry you were disappointed by the deduction and appreciate you taking the time to explain your experience.
To clarify, our grading page clearly states:
“All items are to be supplied with a UK keyboard and iMacs and items using external peripherals must be supplied with an official Apple keyboard and mouse to avoid payment deduction.”
In addition, during the quote process, when selecting the grading option, clicking the “i” information icon shows this requirement in bold, stating:
“iMacs must include the original keyboard and mouse to avoid a payment deduction.”
Because the keyboard and mouse were not included with the iMac, a standard deduction was applied. This relates specifically to the accessories required for resale, rather than the condition of the computer itself.
We do understand your point about visibility and appreciate the suggestion to make this even clearer earlier in the quote journey. Feedback like this is genuinely helpful and is reviewed as part of our ongoing improvements.
You were, of course, under no obligation to accept the revised offer and could have had the iMac returned free of charge. Once the revised price was accepted, payment was processed as agreed.
Thank you again for sharing your feedback — it helps us continue improving our service and communication.
The MacBack Team
Good price and fast payment
Good price, good communications, easy to use and very fast payment.
22 januari 2026
Antwoord van Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price, found the communication clear, and experienced a smooth, easy process with fast payment.
We appreciate you choosing MacBack!
The MacBack Team
Good experience
Communication was quick and clear. The shipping process was easy. Would use this service again
21 januari 2026
Antwoord van Macback
Thank you for the 5-star review! We’re glad you found the communication quick and clear and the shipping process easy.
We really appreciate your feedback and would be happy to help again in the future.
The MacBack Team
Decent company and experience
Happy with my experience with macback and the quote. Probably could have made a little more money if I sold privately but it comes with risks and I have already been scammed before. I like that you don't need to worry about post/packaging although like a previous review mentioned, it would be nice for a little email update of some sorts to let you know they have received your laptop and it is being tested. That being said they did provide info with their email quote on how to go on their website and see updates for yourself. I did end up emailing them to make sure everything was okay and they replied quickly and eased my mind. Received my payment a couple of days after they received my laptop. I would definitely recommend to anyone wanting to sell their laptop without worry.
22 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the detailed and thoughtful review! We’re really pleased you were happy with the experience and the quote, and that we could offer a safer, worry-free alternative to selling privately.
We appreciate your feedback about email updates — comments like this genuinely help us improve how we communicate at each stage of the process. It’s great to hear our team was able to respond quickly and put your mind at ease when you got in touch, and that payment followed promptly after assessment.
Thank you for your recommendation and for choosing MacBack.
The MacBack Team
Best Mac resale service - 10/10
I've used MacBack twice now and wouldn't shop around for another selling service. They arrive with a padded case for your device, and give substantially more than any other service. They even upgraded my MacBook Pro from a B grade to A grade which gave me another £20. 10/10 across the board, thank you.
23 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re really pleased to hear you’ve used MacBack more than once and that the service has consistently met your expectations.
It’s great to know our valuation stood out and that we were able to upgrade your MacBook Pro after assessment — we always aim to be fair and accurate. Your 10/10 rating really means a lot to the team.
Thanks again for your continued trust!
The MacBack Team
Excellent experience from start to…
Excellent experience from start to finish. Good communication. Exactly what was agreed.
20 januari 2026
Antwoord van Macback
Thank you for the great 5-star review! We’re really pleased you had an excellent experience from start to finish, with clear communication and everything delivered exactly as agreed.
We appreciate you choosing MacBack.
The MacBack Team
A smooth process!
It was a smooth process. They accept my device as per how i described it and immediately received the payment. Be honest, and everyone is happy. Thank you!
16 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the wonderful 5-star review! We’re delighted to hear the process was smooth, your device matched the description, and payment was made promptly.
You’re absolutely right — honesty makes the process straightforward for everyone. Thanks again for choosing MacBack!
The MacBack Team
Everything good
Was a quick and simple process. Had to call to clarify something and got the answer I needed. Paid out pretty quickly for what was quoted.
23 december 2025
Antwoord van Macback
Thank you for the great 5-star review! We’re pleased you found the process quick and simple, and that our team was able to help when you called to clarify things.
It’s great to hear the quoted amount was paid promptly. We appreciate your feedback and choosing MacBack!
The MacBack Team
Excellent and speedy transaction
12 januari 2026
Antwoord van Macback
Thank you for the 5-star review! We’re really pleased you found the transaction excellent and speedy.
The MacBack Team
Very pleased indeed
Slight delay in collection but this was due to DPD not MacBack. Once with them their quote was honoured and paid within 24hrs. Very good service and the motto is be honest about the condition of what you are selling and all will be fine. I would not hesitate to use them again
21 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the great review! We really appreciate your understanding around the courier delay and are pleased to hear that once the device reached us, the quoted price was honoured and payment made within 24 hours.
You’ve summed it up perfectly — being honest about the condition keeps everything smooth and straightforward. We’d be delighted to help you again in the future.
The MacBack Team
Got what was quoted, fast and easy pick up
Got a quote for my mum's old iMac and ultimately got what was quoted initially. Pickup and packaging was very smooth, don't think I have ever had such a fast pick up with safe packaging as well.
Some small suggestions to make the service even better:
- More notifications estimations on time between stages. After pick up it was quiet and I wasn't even sure if the computer got received. After contacting the support, I got fast confirmation that it was received in the queue to be assessed. I think better notifications or guidelines on time for each stage in the process would help people understand what to expect
- Offer the ability to give the money to charity at a higher evaluation amount. We ended up donating the money to a homeless shelter but it would be cool if it was integrated into the platform and incentivized to donate for a slightly higher evaluation on the computer.
Overall, good experience and would use them again if we need to donate more old Macs.
20 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic and thoughtful review! We’re really pleased to hear your mum’s iMac was paid at the full quoted amount and that the pickup and packaging experience stood out as particularly smooth and secure.
We really appreciate your suggestions too — clearer stage-by-stage notifications and guidance on expected timelines is great feedback and something we’re actively looking at improving. Your idea around integrating charitable donations is also a brilliant one, and we love hearing how customers choose to give old Macs a positive second purpose.
Thanks again for taking the time to share such constructive feedback. We’d be very happy to help again in the future.
The MacBack Team
I'll donate it for free
I had 2 MacBook Pros: one was a 2013 working perfectly apart from a broken retina screen, and another was a mid-2015 working but beginning to have problems due to system updates. On the website they offered £9 and £36, so I sent it to them. After they got it (the collection service really works well ) the revised offer was £3 and £9. Honestly, for me, it seems like they make an offer – already low, but ok since you're not using it anymore – and after they'll give you a few pounds, so you will accept it since they already have the devices. I'm refusing to be part of this "strategy", and I highly recommend you do the same or be prepared because they will offer 1/3 or 1/4 for the first quote!
20 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for your feedback. We’re sorry you were disappointed with the revised valuations, but we’d like to clarify why the offers changed after inspection.
For the 2013 MacBook Pro, the original quote was based on specifications entered online that did not match the device received. The quote was submitted as:
i5 2.8GHz, 16GB RAM, 512GB SSD
However, the device we received was actually:
i5 2.5GHz, 8GB RAM, 128GB SSD
That difference in specification alone had a significant impact on the valuation.
For the 2015 MacBook Pro, although it was initially quoted as a Grade D, our technicians found additional faults that required it to be regraded to Grade E, including:
High battery cycle count
Swollen battery (requiring immediate replacement)
Non-Apple power supply
Damaged keyboard
These issues go beyond normal cosmetic wear and materially affect both safety and resale value, which is why the offer was adjusted.
We want to be clear that we don’t operate any kind of “strategy” to reduce prices after collection. Quotes are always honoured when the model, specification, and condition match what was submitted online. When they don’t, we explain the reasons and give customers the choice to accept or decline. You were under no obligation to proceed.
As with all customers, if a revised quote isn’t accepted, the devices are returned free of charge, and we absorb all costs associated with shipping, testing, and handling.
We appreciate you acknowledging that the collection process worked well, and we’re sorry the final outcome wasn’t what you hoped for.
The MacBack Team
I sold my old Mac computer back for…
I sold my old Mac computer back for around £100 only to receive an email a few days later saying they would only pay £30. When queried, they said it was faulty but I disagreed as it was in perfect working condition dispute its age. I asked them to review, but they refused. I would be very apprehensive about this company as my senses indicated they tried to deceive me. Be careful please.
15 december 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for taking the time to leave a review.
We’re sorry that the outcome of your trade-in was not what you had hoped for, and we appreciate the opportunity to clarify the situation for anyone reading this.
All trade-in quotes on our website are provisional, based on the information selected during the initial self-assessment. Once a device is received, it is professionally tested by our technicians to confirm its condition and functionality. If faults are identified that were not declared at the quoting stage, a revised valuation is issued strictly in line with our published grading criteria.
In this case, during inspection, a well-documented display fault common to older iMacs was identified, which significantly impacts resale value. This resulted in the device being graded accordingly and a revised offer being issued.
We would also like to be clear that valuations are never increased or adjusted in response to pressure, threats, or potential negative reviews. As stated in the customer’s own correspondence, they indicated that if a higher figure was not offered they would “spend the next three months adding negative 1-star reviews” and attempt to cause reputational harm.
While we always remain respectful and professional, we cannot — and do not — alter valuations under such circumstances. All customers are treated equally, using the same criteria and process.
Importantly, customers are never obligated to accept a revised quote. Where a valuation is declined, the device is returned free of charge, with all inspection, shipping, and handling costs covered by us. At no point is the customer financially disadvantaged for choosing not to proceed.
We understand how disappointing revised valuations can be, but we remain committed to fairness, transparency, and consistency for everyone who uses our service.
The MacBack Team
MacBook sale
Easy to get a quote. Collected from house and honoured the quote in full. Monies in bank the following day
6 januari 2026
Antwoord van Macback
Thank you for the great review! We’re really pleased you found it easy to get a quote, that the collection from your home went smoothly, and that the full quoted amount was honoured and paid the next day.
We appreciate you choosing MacBack!
The MacBack Team
Very easy to arrange collection
Very easy to arrange collection. No added costs for sending Royal Mail to collect.
Just lost one star as think the valuation was a little low.
7 januari 2026
Antwoord van Macback
Thank you for your review! We’re pleased you found the collection easy to arrange and that there were no added costs for collection.
We appreciate your honest feedback regarding the valuation — we always aim to be as fair and competitive as possible based on the details and condition provided. Thanks again for using MacBack.
The MacBack Team
Excellent service
Excellent service, collection of item was brilliant with the provision of packaging, payment was ridiculously fast.
14 januari 2026
Antwoord van Macback
Thank you for the excellent review! We’re really pleased the collection and packaging worked well and that payment reached you so quickly.
We appreciate you choosing MacBack!
The MacBack Team
Highly recommended
Highly recommended. Initial quote was more than fair (and was what was paid). The service from delivery to me receiving payment was quick and you can keep track of your trade in via their site. I would happily use their service again.
15 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re really pleased to hear the initial quote was fair and fully honoured, and that you found the process quick and easy to track from delivery through to payment.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
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