In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently. The process of collection and payment is super smooth. Y... Toon meer
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Lees wat reviewers zeggen
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Toon meer
Bedrijf heeft geantwoord
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Toon meer
Bedrijf heeft geantwoord
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are hone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Macback
Informatie afkomstig van verschillende externe bronnen
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contactgegevens
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Verenigd Koninkrijk
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Uitstekend
2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very straightforward
Very simple and straightforward way to sell my old iMac. Price quoted, packaging sent, and full offer price paid on receipt. Delighted with the experience.
6 januari 2026
Antwoord van Macback
Thank you for the great review! We’re delighted you found the process simple and straightforward, from receiving the quote and packaging to being paid the full offered price on receipt.
We really appreciate your feedback and are glad you were pleased with the experience.
The MacBack Team
Would use again!
Macback were one of the only sites I found that would take my old 2014 Mac, but they were polite, prompt and professional through our interactions, despite a setback with the courier. They paid out quickly after receiving the computer and verifying its condition. Would use again.
12 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the great review! We’re really pleased we could help with your 2014 Mac and that, despite the courier setback, you found our team polite, prompt, and professional throughout.
It’s great to hear payment was made quickly once the device was received and checked. We really appreciate your feedback and would be happy to help again in the future.
The MacBack Team
Well Recommended
A great transaction from start to finish, with fantastic communication frompicking up the iMac from my house to the testing and payment process. Would recommend to everyone.
13 januari 2026
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic 5-star review! We’re really pleased to hear the whole transaction went smoothly from collection through to testing and payment, and that our communication stood out throughout the process.
We truly appreciate your recommendation and support.
The MacBack Team
Would not recommend this at all
Would not recommend this at all. Revised valuation significantly without consideration. Blamed their courier for failure to collect on the planned day, failing to take any accountability nor offer a reasonable apology. Not to be trusted.
6 januari 2026
Antwoord van Macback
Thank you for your feedback. We’re sorry you were unhappy with your experience, but we’d like to clarify a few important points.
The revised valuation was not made arbitrarily. The original quote was submitted for a 2019 model, however the device we received was a 2015 iMac. That difference in model year was the sole reason for the reduction in value. When the correct model was assessed, you accepted the revised quote, and payment was made accordingly.
Regarding collection, the packaging and courier booking left us at the correct time for your chosen collection date. Unfortunately, once the box is handed to DPD, the delivery and collection process is outside of our direct control. In this case, DPD held the box at their Birmingham depot for one day, attempted collection the following day when there was no response at the door, and then successfully collected the device on their next attempt.
We fully understand courier delays are frustrating, but they are not something we can control once the booking has been handed over to the courier.
We always aim to be transparent, honour quotes when the details match, and process payments promptly once an offer is accepted — which was done in this instance.
The MacBack Team
Excellent service and support from the…
Excellent service and support from the Macback team, will definitely use them again and very much recommended.
19 december 2025
Antwoord van Macback
Thank you for the fantastic 5-star review! We’re really pleased you were happy with the service and support provided. It means a lot to hear you’ll use us again and recommend MacBack to others.
The MacBack Team
Everything went as smooth as could be…
Everything went as smooth as could be imagined and the payment was very quick.
23 december 2025
Antwoord van Macback
Thank you for the brilliant review! We’re delighted to hear everything went smoothly and that you were happy with the speed of payment.
We really appreciate you choosing MacBack and taking the time to share your feedback.
The MacBack Team
Excellent service
Excellent service, fair price 3 days from first contact to money in the bank, highly recommended
19 december 2025
Antwoord van Macback
Thank you for the fantastic review! We’re delighted you were happy with the service and felt the price offered was fair. It’s great to hear the whole process took just three days from first contact to payment.
We truly appreciate your recommendation!
The MacBack Team
Superb speedy service
Got quotes for my 2014 MacBook Pro from quite a few websites and Macback offered me by far the most money for it. The courier came exactly when they said they would and packaged it up securely in a zip-tied crate. A couple of days later I was notified my laptop had gone through testing and my money would be in my account the next day. It actually only took a few hours to appear.
Superb service all round. Wouldn't hesitate in using them again.
18 december 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re delighted to hear that our quote stood out as the best value compared to other sites and that the collection, testing, and payment process all went exactly as promised.
It’s great to know the funds reached your account even faster than expected and that you were kept informed throughout. We truly appreciate your kind words and your continued trust in MacBack.
The MacBack Team
Antwoord van Macback
Thank you for the 5-star review! We’re delighted you found the process easy and that payment was made quickly.
The MacBack Team
Great Company
Great Company - fast, efficient, well thought-out simple process - head and shoulders above their “competitors”. I would recommend them to anyone wanting to sell or trade a Mac - you won't be disappointed!
11 december 2025
Antwoord van Macback
Thank you for the fantastic review! We’re delighted to hear you found the process fast, efficient, and easy from start to finish.
Being recognised as head and shoulders above our competitors really means a lot to the whole team. We truly appreciate your recommendation and support!
The MacBack Team
Antwoord van Macback
Many thanks for the 5-star review! We’re really pleased you found the trade-in easy and straightforward. Appreciate you choosing MacBack.
The MacBack Team
2 old Mac items
2 items, 3 days from first contact to money in the bank, fair price, great system for collection and no quibble with quote. Would definitely use again first rate.
18 december 2025
Review zonder uitnodiging
Excellent service and quick payment
25 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re delighted you were happy with the service and the quick payment. Feedback like this is always appreciated.
The MacBack Team
Everything you'd want from a business
Macback responded to my requests with honesty, expertise, transparency and, when I decided to use them, total efficiency and professionalism.
12 december 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re really pleased our honesty, expertise, and transparency came through, and that once you decided to proceed everything was handled efficiently and professionally.
We truly appreciate your feedback and trust in MacBack.
The MacBack Team
5 star customer service
5 star customer service, sold my laptop it was collected the next day via DPD and within 48 hours I received the money in my bank account. Thank you
16 december 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the brilliant 5-star review! We’re really pleased to hear you were happy with our customer service, the next-day DPD collection, and the quick payment into your account.
Thanks again for choosing MacBack — we really appreciate your feedback!
The MacBack Team
Reasonable offer and efficient process, so pleased with the service.
Having had an old Mac desktop computer hanging around for some time, I saw this as a way to at least get some money for it, but mainly to see it being re-used in some way. I did not have particularly high hopes, but the offer was quick, collection worked, ( if a bit late), and then a quick response. The offer was reduced, as I guessed it would be, but still reasonable and payment was very quick.
9 december 2025
Antwoord van Macback
Thank you for the great review! We’re really pleased we could help you get value from your old Mac and ensure it’s reused rather than sitting unused.
We appreciate your understanding around the slight delay with collection and the revised offer — we’re glad it still felt fair and that payment was made quickly once everything was confirmed.
Thanks again for choosing MacBack and for sharing your experience.
The MacBack Team
5 Star experience and service
Brilliant service and great experience when selling my MacBook Air. Great communication, collection service from DPD and quick payment of exactly the amount I’d been quoted. Will definitely recommend and use again in the future. 5 star company!
10 december 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re delighted to hear you had such a great experience selling your MacBook Air — from clear communication and smooth DPD collection to receiving the full quoted amount quickly.
We really appreciate your recommendation and look forward to helping again in the future.
The MacBack Team
Excellent experience
Wasn’t sure what to do with my old iMac after I purchased a new Mac Mini. No trade in from Apple (although they did offer to take it off my hands for free!). Stumbled across MacBack and was amazed at how far above £0 they were prepared to offer v Apple. Completion of a relatively straightforward web form gave me the quote, accepting it sorted out the collection and the money was in my account within another couple of days, 1 day after they had checked it. Excellent. It would have been better if the original quote had made it clear it included the Apple mouse and keyboard but as they were as old as the iMac I decided it was no problem, dispatched them anyway, brought an alternative and was still week in pocket. Definitely recommend.
2 december 2025
Antwoord van Macback
Thank you for the excellent and detailed review! We’re really pleased we could offer a much better alternative to a £0 trade-in and make the whole process straightforward — from getting your quote to arranging collection and receiving payment quickly after assessment.
We also appreciate your feedback regarding clarity around included accessories — comments like this genuinely help us improve how we present information. It’s great to hear you were still happy with the outcome and felt the experience was worthwhile.
Thanks again for the recommendation and for choosing MacBack!
The MacBack Team
Great collection arrangement
Great collection arrangement. Fair price for secure disposal for my IMac.
8 december 2025
Antwoord van Macback
Thank you for the 5-star review! We’re pleased to hear the collection arrangement worked well and that you felt the price was fair for the secure disposal of your iMac.
We really appreciate your feedback.
The MacBack Team
Efficient and exceeded price estimate…
Efficient and exceeded price estimate so all good .
8 december 2025
Antwoord van Macback
Thank you for the great review! We’re really pleased we could exceed the original price estimate and that you found the service efficient.
The MacBack Team
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