MacronReviews 

ive been playing padel for a while but never considered an expensive racquet. decided to go with macron rackets after some friends told me about their ducati collab, so i bought the hero pro control mostly cause im a ducati nerd lol, but honestly a solid racket. i was worried it'd be too stiff but the vibration damping is solid imo, dont feel it in my elbow as much as my last one. its pricey for sure and international shipping to morocco was faster than i expected, i had to pay extra custom fees but that's to be expected with international shipping here. but the looks quality and finish feels sick so i cant really complain. overall good racket if u have the cash.

I ordered an Italia Rugby shirt from Macron. Delivery was fast and the item arrived in perfect condition.

Unfortunately the sizing did not match the measurements listed on the website, so I requested a return. The return request was accepted quickly, but I had to pay for international return shipping myself (UK to Italy), which was expensive.

I sent the item back promptly in the original packaging, with tags attached and the order slip included. However, several weeks later Macron say the parcel has still not arrived at their warehouse and they cannot process a refund.

There was no delivery or tracking option provided by Macron and no warning that returns may commonly fail due to customs or international delivery issues (which many other reviews mention). Customer support have not offered any solution.

As a result I have paid for an expensive item plus expensive return shipping and currently have no product and no refund. I would not have needed to do this if the item had been the stated size. I had intended to purchase the larger size but will give it a miss given I am out of pocket.

Macron need to improve their international returns and refund process, as the current approach places all the risk and cost on the customer.

Vi bestilte fotballdrakter til hele klubben og omtrent alt ved leveransen var feil og leverandøren nekter å ordne opp. Det manglet f.eks hovudsponsoren på alle guttedraktene og det var feil farge på krage, og alt var et stort mess. Leverandører opptrer svært useriøst og uprofesjonelt!!!

Franchement, juste une honte.
Non seulement le service est déplorable, mais en plus je vais faire un petit apparté, qui est arrivé à 2 reprises à 10 jours d'intervalle.
La première fois, j'appelle le directeur du hub de Macron Pau pour l'achat d'un produit s'il pouvait réactiver une ancienne promo ou alors éviter juste les frais de livraison (je me suis permis à titre exceptionnel car au vu du prix du produit et surtout de la livraison à 10 euros), et il me rétorque au cours de la conversation : "oui, c'est moi qui est fait les prix, mais je ne les bougerai pas", et "bof ça va, si vous voulez éviter les frais de livraison, vous pouvez venir à Pau !"

Juste pour ça, déjà il méritait pas que je lui prenne son produit.

Puis 10 jours après, je suis censé recevoir mon colis, que le transporteur (DPD les pires), aussi minables que Macron n'a pû effectuer car Macron n'avait pas transmis mon adresse mail au transporteur pour programmer une nouvelle livraison !). Obligé de rappeler ce monsieur de Pau, et il me répond, toujours avec un air narquois : "qu'évidemment ce n'était pas leur faute, mais à DPD, qu'il reste 21 jours pour se retourner", et cerise sur le gâteau, que "c'est bon, vous avez pas un cancer, y'a plus grave dans la vie !"

C'est bien dommage que je n'habite pas Pau...

De surcroît, le site est en italien, c'est une misère. Car c'est Bologne qui envoie les produits... Bref, terminé en ce qui me concerne. J'ai été vacciné.

Malísima la tienda no la recomiendo para nada, toda la post venta una frustración y espera interminable, me cobraron $13.900 por mandarme una polera de $16.000, el flete más caro de Chile, me dicen que estará en 2 días,que ya es mucho por el pago realizado ya que en la mayoría de los medio de transporte máximo son $5000 y llega a más tardar 24 horas. Ya llevo 7 días esperando y no me dicen nada, La atención al cliente, después de enviar más de 20 correos, blueexpress el transportista me avisa que mi polera estará en 3 días más, osea pagar 13900 para una demora de 9 días, malísima experiencia, no compren en Macron, la tienda con más mala post venta de Chile, espero no llevarme sorpresas al recibir el producto.

Paid extra for 24 express tracked delivery to be told that doesn’t guarantee 24 hour delivery when the items didn’t arrive.
10 days later items still not delivered, had purchased from a different company.
Three phone calls and two emails later to resolve refund.
Not great , would not recommend.

Complimenti, sono passati 3 mesi e ben 7 mail per veder rimborsato un reso di 27 €. Complimenti in particolare ad “Hajrije del Team Macron” per la sua abilità nel copia-incolla per rispondere alle mail di reclamo. E vi considerate azienda leader nel settore!

Per errore acquistato due maglie ufficiali UDINESE, entrambe personalizzate con numero e nome giocatore, stessa taglia. Faccio richiesta di un reso, che viene accettata da Macron (mail di riferimento con numero ordine e specifiche della "personalizzazione". Reso chiaramente a mie spese. Ricevuta la merce, dopo giorni di silenzio mi comunicano che il prodotto personalizzato non è idoneo, e che quindi mi rispediranno la maglia. Ad oggi dopo più di 20gg. ancora nessuna comunicazione. L'articolo non risulta spedito, tantomeno rimborsato.

Come pagare subito come trovare le cose perse non lo so. Abbiamo ordinato un modulo per un bambino un pacchetto è arrivato un altro perso e nessuno sa dove mostra loro che il pacchetto è stato ricevuto alla fine siamo rimasti senza felpe e perso 57 €

Shocking customer service. I have been trying to return an item for 3 months and have received terrible instructions on how to do so, which have twice resulted in my item being returned to sender with additional costs.

Una caca, encima de que los artículos son caros las devoluciones las paga el cliente. No me arriesgaría a pedir un artículo sabiendo que para devolverlo tengo que pagar. No tenía esta información porque además es muy difícil encontrar la información en su página. No compréis aquí.

Received team sponsored equipment, looks professional, however sizing is woeful. I am a larger person but didn’t expect when an XL and 2XL fit well to baggy in other brands that a 4XL would be extremely tight to the point of not doing up

A 1.6/5.0 rating tells you all you need to know about this appalling Company. Trustpilot asks you to be 'honest, helpful and constructive'. The Macron website statement 'NO refunds or exchanges' is at least honest, if not entirely legal, and was applied strictly to my daughters Christmas present to me. But the statement confirms they are neither helpful nor constructive. Please take your business elsewhere.

Hatte 2 Trikots bestellt, für mich und eine weitere Person. Passten uns leider beide nicht. Ein Umtausch in eine andere Größe war leider nicht möglich. Also Artikel zurückgesendet nach Italien. Kosten dafür musste ich selber tragen. Auf Erstattung von ca. 150€ warte ich immer noch. Artikel sind am 17.12.25 bei Macron eingegangen. Auf Emailanfragen wird man nur vertröstet. Es könne bis zu 14 Tage dauern etc. In meinem Fall sind es jetzt 27 Tage und ich warte weiter. Überlege nun Paypal einzuschalten...

Begrudge having to use this store!

My son joined a new sports club and we were directed to this store for kit. Travelled to the store to find they don’t hold any stock (why?!? Surely one or two in each size wouldn’t be too much to hold?) and I’d have to order online. Went home and did so, although wasn’t easy to find the junior hoody on the correct kit page. Order then took almost a month to arrive, again, why?!? Personalisation shouldn’t be a hold up, it’s very simple vinyl lettering that I could have done at home.
Kit also unnecessarily overpriced for item you know most children wear once a week and that they grow and it won’t fit them for long!
Have opened the items today and the hoody is possibly the worst quality I have ever known. Very thin material that will unlikely actually keep my child warm, absolutely smaller than the sample he tried on in the shop and the vinyl lettering for initials not straight.
I will be suggesting , along with others who feel the same, that my son’s club change kit supplier.
Truly awful.

Acquistata una giacca per regalo,purtroppo la taglia non andava bene. Contatto il servizio clienti con qualche difficoltà e mi rispondono che non è possibile fare il cambio taglia ma sono costretto semplicemente a rispedire il pacco (a mie spese!) e mi verrà fatto un rimborso,dopo però aver compilato un form sul loro sito internet. Peccato che il form non funziona e il servizio clienti in maniera molto garbata mi dice di aspettare! Un questa maniera ho perso pure il regalo che dovrò rifare,Scandalosi

Nulla è andato per il verso giusto!!!
Corriere BRT scandaloso non ha ancora consegnato la merce dopo più di una settimana, spostando di giorno in giorno la consegna, servizio clienti inesistente, ti dà sempre risposte di circostanza e mai ti risolve la situazione.
Mai più nessun ordine a gente che si comporta così e ti consegna quando vuole...
I soldi però li vogliono subito!!!
Consiglio comprate da persone che valorizzano il cliente non da gente che lo prende in giro solamente.

SERVIZIO ALLA CLIENTELA SQUALLIDO A PARTIRE DAL CUSTOMER CARE , ho effettuato l’ordine il 6 dicembre e solo ad oggi 17 dicembre mi è stata mandata una mail che l’ordine è stato annullato dopo che stamattina quelle incapaci dell customer care mi hanno detto che l’ordine era pronto doveva essere ritirato dal corriere.
Non acquistate sito non affidabile.

I made my order with Macron and a few days later realised that I had misjudged the size of my own children! I then contacted Macron Teesside and spoke with Craig. Craig was an absolute star, sorted it out immediately and also made the effort to get back in touch, to say it would be with me before xmas for the kids. This 5 star review is my way of saying thank you for the extra effort made. Great customer service.

Compré dos camisetas oficiales fútbol en macron.com, 68+90, 158€, en promo Black Friday pagué 125€. Me mandan la camiseta de 68€ y unos pantalones de chándal, ni rastro de la camiseta de 90€. les reclamo y deciden hacerme reembolso de la mitad que pagué 62,5€, sin opción a nada, por lo que asumo que envían a propósito los pantalones, para que yo pague la camiseta por su precio original de 90€. al final te quedas con una camiseta que en lugar de 68€ te costó 63,50€. de 25% de promo te lo dejan en 7%. Vergonzoso, no les pienso comprar más, son más piratas que los que hacen camisetas falsas.