A warm, well-designed jacket - also perfect for the cooler months ahead. It can be rolled up for easy packing in a case or backpack. Prompt delivery of the jacket was also appreciated.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They did not deliver all the items. I paid for the insurance incase of missing items or lost delivery but even though one of the items were never delivered, they refused to send me the missing item. D... Toon meer
My order with them included 3 pairs of the same pants in different colors. One of them was a wildly different size and cut. When I reached out to customer service, they wanted me to pay to send them b... Toon meer
They advertise 30 day free returns but will not pay for return shipping unless there is a quality issue with the order.
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2015, MAGCOMSEN has been a trusted name in high-performance outdoor apparel, empowering adventurers to explore the world with confidence and style. From rugged mountain trails to urban streets, our mission is to equip you with gear that blends durability, comfort, and cutting-edge design. We believe that every adventure deserves reliable clothing, crafted to withstand the elements while keeping you comfortable and fashionable.
Contactgegevens
Online Seller RMA, 2125 Gateway Blvd #40037864, Hebron, Kentucky 41048, US, Verenigde Staten
- service@magcomsen.com
- magcomsen.com
2,4
Slecht
54 reviews
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A warm winter jacket
A warm, well-designed jacket - also perfect for the cooler months ahead. It can be rolled up for easy packing in a case or backpack. Prompt delivery of the jacket was also appreciated.
7 mei 2025
Antwoord van Magcomsen
Thank you so much for your kind words!
We're glad to hear the jacket is keeping you warm and that you appreciate its packable design — perfect for travel or everyday wear. We're also happy the delivery met your expectations. If you ever need anything else, we're here to help!
----------MAGCOMSEN
I have not received my order that you…
I have not received my order that you guys said that I would get in 12 days
15 april 2025
Antwoord van Magcomsen
Thank you for your patience.
We sincerely apologize for the delay in shipping your order. Due to a significant surge in summer season demand for this product, our fulfillment process was slightly delayed. However, we’re happy to inform you that your package has already been shipped on [5/4].
You can track your order using the following link:
https://track.yw56.com.cn/cn/querydel?nums=UK165809979YP&cyp=6ce4e572c39a59e97da8ed3254ef9e48
We truly appreciate your understanding and support. Please feel free to contact us if you have any questions.
Best regards,Magcomsen
High quality true to size merchandise
29 april 2025
Antwoord van Magcomsen
Thanks so much for your great review! We're really glad to hear you enjoyed both the product and your experience with us. Looking forward to your next visit~😊
Excellent product at reasonable price!
23 april 2025
Antwoord van Magcomsen
Thank you so much for your kind words! We're thrilled to hear you’re happy with the product and the value it brings. Providing great quality at a fair price is what we strive for — and your feedback means a lot to us. Hope to see you again soon!
Great company
Takes couple weeks to get shorts, but well worth it to me. Love the product ( esp the length of shorts ). Customer service is great also. Highly recommend company.
22 april 2025
Antwoord van Magcomsen
Apologies for the wait – we've had high demand lately and some sizes were temporarily out of stock. That said, we're actively improving our inventory and fulfillment process.
Next time you order, feel free to reach out — we’ll be happy to prioritize your shipment😊
Great product quality and customer…
Great product quality and customer service!
17 april 2025
Review zonder uitnodiging
Antwoord van Magcomsen
Thanks so much for your great review! We're really glad to hear you enjoyed both the product and your experience with us. Looking forward to your next visit~😊
Their Policy States You Can Cancel Within 24 Hours - You Can't
I ordered two coats, not realizing the coats were coming from China, as the models on the site were all American. Once I received the receipt, I discovered where they were coming from and went to their site to check their policy. Their policy states that you can get a full refund if you cancel within 24 hours by way of email to their customer service. They responded back in 4 days stating I can't cancel because the items had shipped, but the tracking information showed the items didn't leave China for two weeks. I sent them multiple emails showing them their cancellation policy and they never responded back. I contacted Paypal when items arrived for assistance to return the items, but they stated there was nothing they could do for me. I contacted my credit card company and luckily, they helped with a dispute. This is why I never intended to purchase from China and will be more careful in the future. It is not safe to order from this company.
27 november 2024
Review zonder uitnodiging
Antwoord van Magcomsen
Hi Kimberlee,
Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience you faced during your order process. We sincerely apologize for the delay in our response and for any confusion regarding our cancellation policy.
We understand your concern about the origin of the shipment and the timing discrepancy. While our fulfillment center is based in Asia to support global logistics efficiently, we recognize the importance of clear communication—something we clearly fell short on here.
We’ve taken your feedback seriously and are reviewing both our policy clarity and response times to ensure future customers have a smoother experience. We’re also working with our support team to improve how quickly we handle time-sensitive requests like cancellations.
We're glad your credit card provider could assist, but we're disappointed we didn't resolve this for you directly. If there’s anything more we can do or clarify for you, feel free to reach out again.
Thank you again for your feedback—it helps us do better.
Warm regards,
Magcomsen Customer Support Team
Winter coat
i order'd a coat that come on time but didn't come with a hood. had to return
24 november 2024
Review zonder uitnodiging
Antwoord van Magcomsen
We're sorry to hear that the coat didn’t meet your expectations, especially regarding the missing hood. We understand how frustrating that must have been and appreciate you taking the time to return the item.
If you’re still interested, we’d be happy to help you find a similar style with a hood or assist with any future orders to ensure everything is exactly as expected.
Thank you for giving us a try, and we hope to serve you better next time.
The Worst Customer Service
Placed an order on Jun 20, 2024. I tracked the order. July 12, 2024 it said "This shipment is on its way." As of August 13, 2024 I have not received the order. There are no email updates and no customer service number. The only contact that I could find was online messaging only in Chinese.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Magcomsen
We're truly sorry for the delay and the frustration you've experienced. Your order should have arrived long before now, and we understand how disappointing this must be. We are currently investigating the shipment status with the carrier and will provide you with an updated tracking status or a resolution as soon as possible.
In the meantime, if the package is confirmed lost or undeliverable, we will either reship your order at no cost or issue a full refund—whichever you prefer.
Also, we apologize for the language barrier. Our team is actively working to improve multi-language support and customer service accessibility.
Thank you for your patience and for bringing this to our attention.
Unworkable returns policy
When I requested a return they sent me a returns label that no courier company would accept.
Update: They apologised a year later then lodged a complaint that this review was defamatory. Thankfully, it was upheld by Trustpilot. They seem a shady bunch.
6 mei 2024
Review zonder uitnodiging
Antwoord van Magcomsen
We're really sorry to hear about the trouble you had with the return label. That’s definitely not the experience we want for our customers. Please allow us to make it right — could you let us know which courier rejected the label, and we’ll promptly issue a new one that works with a reliable carrier in your area. Thank you for your patience, and we’re here to help every step of the way.
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