Mailbakes Reviews 

4.828
•
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... Toon meer

Beoordeeld met 2 van de 5 sterren

Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Bakkerij

Geschreven door het bedrijf

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(4.828)

1.119 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Needs more filling

Lovely surprise and great idea but cake needs more filling. There is alot if cake anc little filling so taste is boring and slightly dry. Please add more filling less cake.

22 september 2026
Review zonder uitnodiging
Logo Mailbakes

Antwoord van Mailbakes

Hey AB,

Thank you for taking the time to share your honest feedback with us. We’re glad to hear you enjoyed the idea of the cake, but we’re so sorry to read that the cake itself didn’t meet your expectations.

We’d really appreciate the opportunity to look into this properly and understand what happened. We’ve reached out to you via Trustpilot to request a few more details so we can investigate further and do our best to resolve this.

We truly appreciate your feedback and hope we can make this right.

Kind Regards,
MailBakes Team

Beoordeeld met 5 van de 5 sterren

A hug in cake form

Delivered on time. The packaging was lovely and the cakes were fresh and delicious. Made a difficult occasion all the more easy to get through for my mum. It was like we were giving her a hug in cake form. She really loved and appreciated the sentiment.

14 september 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

A good idea but needs a makeover

A good idea but needs a makeover.
Main issues:
Grease seaps through the wrapper and stains the box.
The cakes themselves look very ameturish (inconsistent sizes).
Stickers are just stuck anywhere on the cakes
No best before date written on the box where there is a printed section for it!
To be honest, I feel cheated out of £30 for what my recipient received!

19 september 2026
Review zonder uitnodiging
Logo Mailbakes

Antwoord van Mailbakes

Hey Lorna,

We’re really sorry to hear that your order arrived this way, and we completely understand how disappointing it must have been, especially when you paid £30 and expected the cakes to arrive looking their best.

We’re concerned to hear about the grease staining the box, the inconsistent presentation, stickers not being placed correctly, and the missing best-before date. This is certainly not the standard we want our customers or their recipients to experience.

We’d really like the opportunity to look into this properly and make things right. Please could you email us at hello@mailbakes.com with your order number and, if possible, any photos of the issues you mentioned? This will allow us to investigate what happened with your order and find the best way to resolve this for you.

We’re soy sorry for the disappointment and appreciate you bringing this to our attention.

Kind Regards,
MailBakes Team

Beoordeeld met 5 van de 5 sterren

easy to use website

easy to use website, good selection of cards and cakes for all occasions. delivered when requested and recipient was very pleased and surprised. Have used this company before and always been happy with service.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The cake / card arrived exactly as…

The cake / card arrived exactly as expected. My bestest ever friend got a lovely surprise from me even though we are now seperated by over 100 miles. The web form for the order was so easy to fill in, the delivery options were great, can't fault this company.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful sponge cake

The ordering process was easy, The cake absolutely beautifully soft sponge and tasted delicious. My mum was very pleased with this gift. Thank you

15 september 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Wasnt the worst wasnt the best either

Wasnt the worst wasnt the best either

Balloon didnt stay up past 1 day sweets well there werent much info on them i dont do fizzy and the buscoff cake was dry other cake was fine

12 september 2026
Review zonder uitnodiging
Logo Mailbakes

Antwoord van Mailbakes

Hey Louise,

We’re really sorry that your order didn’t meet your expectations. We completely understand how disappointing it must have been, especially with the issues you experienced with the balloon, sweets and Biscoff cake. While we’re glad you enjoyed the other cake, we’re sorry that several parts of your order fell short.

We’ve sent you an email directly as we’d really like the opportunity to put this right and make up for the experience you had.

Thank you for your honest feedback, Louise. We really do appreciate it and hope we can make this up to you.

Kind regards,
MailBakes Team

Beoordeeld met 5 van de 5 sterren

Sent this to my parents

Sent this to my parents, beautiful packaging fantastic cake, they loved it and so quick on delivery. Will defo be using again

19 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible Service

I ordered from here after seeing an advert popping up on my social media. I thought it was a lovely alternative to the usual flowers I would send. I ordered for my best friend who’s currently undergoing treatment as a pick me up and she absolutely loved her treats! Delivery was extremely prompt as promised and she said the cakes were delicious. Thank you so much. Would highly recommend and I will definitely order from you again!

19 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cake for my elderly Aunt

I sent 2 slices of cake to my elderly Aunt on her wedding anniversary, my Uncle is no longer with us but I was their bridesmaid in 1960. She was absolutely thrilled to receive it

10 september 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer