I bought the googly eyes SpongeBob mechanical chronograph direct from Spinnaker. I even set my alarm for 3:00am to secure one. Sadly it never arrived - after the tracker saying it was in customs... Toon meer
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Lees wat reviewers zeggen
A Superb Company! I am the delighted owner of several watches, 2 watch winders and a watch roll all ordered from Mainspring Boutique in the last few months. I much enjoy receiving their emails which a... Toon meer
Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an ide... Toon meer
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... Toon meer
4,4
Uitstekend
219 reviews
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Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Love the watch and priced well
30 maart 2026
Lack of communication was the biggest…
Lack of communication was the biggest issue here. The website did not state at all that this was a direct from retailer product and even said next day delivery. It took nearly 3 weeks to finally get a reply from someone. Once the communication started then it wasn't an issue, apart from the fact that neither watch was in stock at all.
Mainspring stock some outstanding watches but their communication are dire and the only phone number is a premium number which I won't call on principle.
24 februari 2026
Bought loads of Watches from…
Bought loads of Watches from Mainspring. Love it every time 👌
26 februari 2026
Watch not arrived DPD saying parcel…
Watch not arrived DPD saying parcel missing please contact to sender. Sent couple email not any respond. Poor customer service2
5 februari 2026
Review zonder uitnodiging
Good quality service
Good quality service . Will be shopping more from here . They do provide some limited edition watches that you can’t find on the market
30 januari 2026
Perfection
Great watch as with the many purchases I've made,great service and very fast delivery
27 januari 2026
Great service. …
This was my first experience of ordering from Mainspring and it could not have been better.
My watch was delivered within two days and the packaging was perfectly presented. Overall a very happy customer and I will definitely be ordering again soon.
26 januari 2026
Fantastic watch ⌚ customer service…
Fantastic watch ⌚ customer service teams great 👍
Would buy again thanks 🙏
21 januari 2026
Review zonder uitnodiging
I ordered x2 watches but one other…
I ordered x2 watches but one other packing boxed arrived damaged, far too damaged for the postal service as the outer box had one small dent on the corner so my assumption is it was posted out like it?
I have emailed the company twice with no reply
29 december 2025
Nice witch with individual style
Nice witch, good value, fast dispatch and delivery.
29 december 2025
Inmejorable
El reloj llego en perfecto estado, todos sus papeles, garantía, su protector de plástico. La. Tienda siempre estuvo en contacto conmigo y Me ayudaron, seguimiento al detalle del paquete. Sin duda volveré a comprar
30 december 2025
Great watch
Great watch , quick delivery , great price , will 100 percent buy from in the future
30 december 2025
Fantastic watches at great prices
Great service and a wonderful collection. Of watches, fantastic prices and superb delivery
29 december 2025
Always great service and prices
Always great service and prices. Fast delivery times as well.
29 december 2025
Zero customer service support
Zero customer service support, they do not respond to any emails once an order is placed.
29 december 2025
Antwoord van mainspringboutique.com
I’m very sorry to hear that you feel this way and apologise for any frustration caused.
We do respond to all customer enquiries promptly. Upon reviewing this matter, it appears that your previous emails did not come through to our main inbox, which may explain the delay in our response.
That said, the team has now responded to you and provided the relevant instructions to assist further. Please rest assured that we are here to help, and if you have any additional questions or concerns, do let us know, and we’ll be happy to assist.
Many thanks,
Mainspring Boutique Customer Support
Excellent service
Excellent service, good value and stock.
Quick delivery and good payment options with Klarna.
27 mei 2025
A one stop shop for collectors!
As a collector of watches, I stumbled on this website & found some very nice watches.
I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Friday deals, the commander (yellow) 'Star Trek'. Looks like a novelty watch but it sooooo isn't, a proper head turner, both are built like a tank!
Both arrived in good time, so a good service overall!
2 december 2025
Review zonder uitnodiging
Really good service the watch is better…
Really good service the watch is better than it looks in the photo
25 november 2025
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