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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

C'est la deuxième fois qu'il manque des articles à une de mes commandes. La première fois j'ai accepté l'avoir donc j'ai dû recommander. La seconde fois ils m'ont dit que l'article n'était pl... Toon meer

Beoordeeld met 5 van de 5 sterren

What great customer service and absolutely beautiful pieces. The prices are just perfect for the quality you get. I immediately put on my new earrings the second I opened up the box!! Also I love lov... Toon meer

Beoordeeld met 5 van de 5 sterren

I absolutely love every piece I have gotten from this wonderful company. I’ve purchased about 10 pieces and I love everyone of them great quality, beautiful, craftsmanship and they look like real gold... Toon meer

Beoordeeld met 1 van de 5 sterren

Placed the order Early January, it is almost the end of February and I still have not received the package. The original package they shipped took about 4 weeks and was placed carelessly on the street... Toon meer

Bedrijfsgegevens


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

58 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 1 van de 5 sterren

I received my order almost a month…

I received my order almost a month after placing it. I loved how the pieces looked until I took them out of the packaging. These are plastic silver and gold chains!! I was so upset I paid 30 bucks for each! what a rip off! they have not disclosed the types of material the silver and gold are made of. I'm so POd!!! If you don't care about the price, then have at it but it's not worth the cost.

13 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipping across the globe!

They shipped my order to Peru, which I thought wasn't possible, when I told them I was leaving the US and I couldn't pick up the package on time before leaving. I am really grateful about how they handled the situation. Customer Service via email was fire! Hopefully they can target more LatinAmerican audience in the future!

5 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality jewelry, great customer service

The jewelry from this company is so beautiful. I placed an order with them and accidentally picked the wrong item. I contacted the company and they responded quickly and fixed my mistake. I got my order quickly! I placed a 2nd order 3 days later.

14 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

really good costumer service

The package arrived on time, and the jewels were good packed. One item I've ordered arrived in the wrong color, but luckily the custumer service solved the problem really fast.Really happy with the experiece in general.
The products seems good quality, I've used them for only a week and they are still perfect.

The only negative note is that the ring I bought has left a little bit of green on my finger, but I think the fault is partially of my skin.

I will order again.

13 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The beautiful creations.

The beautiful creations from Maisonfoufou are backed by their wonderful staff. I had made enquiries about a piece of their jewlery and recieved such a lovely message back. Their assistance was prompt and they were so helpful.
If you ever want something unique go to their site they have an extensive catalogue of creations which you can mix to make them your own unique look.

12 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not worth the wait

Not worth the wait, time or quality. They appear to have Bot responses. I ordered on Dec 3 for my daughter as one of her Christmas gifts! Never made it on time. It came after the new year! When you inquire about your purchase, you’re given the same response with a tracking number that they only show created but the package never gets picked up for shipping until whenever they decide. The quality is giving dollar store (no shade to the dollar store, love them because you know what you’re getting. It’s in the name!!) These 5 star reviews are so fake! John Smith and Lucas please upload pictures of you both wearing the jeweler you bought for self!!!

3 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The pieces are absolutely stunning

The pieces are absolutely stunning and they are made in highly quality. The parcel arrived within a week, although in the beginning the tracking number wasn’t updating. Everything came in a good condition and I will definitely purchase from this brand again. Thank you Foufou!

25 september 2024
Beoordeeld met 5 van de 5 sterren

I love this company and their jewelry

I love this company and their jewelry so much! I have ordered from them multiple times and always receive compliments. I even had a piece malfunction one time and they immediately worked to replace it. couldn’t recommend them more!

15 oktober 2024
Beoordeeld met 5 van de 5 sterren

I am completely obsessed

I am completely obsessed. The jewelry looks even better in person. I received so many compliments. It brings out your main character moment.Also customer service was so great I made a large order and had to change something. I emailed them and they were so kind and helpful.

3 januari 2025
Beoordeeld met 1 van de 5 sterren

Don’t order from them

Don’t order from them! The only good reviews here are from people trying to get the 10% off offer they give you in exchange for a positive review. They are drop shippers meaning they don’t have anything physically in stock. It’s just a webpage. When you order from them they order from China and your package takes way longer to get to you than what they promise. The tracking website is terrible too because it’s an international order. I placed my order on 12/02 and didn’t receive my order until 01/02! When I reached out to Maison Foufou’s customer service to find out what was taking so long all they did was send me the tracking number that I already had.

1 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I loveeeee Foufou jewelry

I loveeeee Foufou jewelry! I've placed multiple orders for rings, earrings, and necklaces. I only wear gold jewelry so I appreciate that they have a lot of both silver and gold options. Their jewelry also has a unique style and I receive compliments all the time when I wear their pieces. Can't wait to order again soon!

12 december 2024
Beoordeeld met 5 van de 5 sterren

Beauty

I contacted customer service because I thought my package was wrongly shipped to the Florida. But then I realized the app I was using, Shop was tracking it incorrectly and MaisonFouFou reached out to me very quickly and answered all my questions. I got my beautiful jewelry and it’s so cute. I love it.

30 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The delivery is a month late

The delivery is more than an month late, I ordered in November for a Christmas gift and it's still not delivered.
Do not recommend.

Edit: after the brand's reply promissing a "solution" they only sent an notification saying the package has been shipped. Not much of a solution :) *
Still do not recommend.

24 december 2024
Review zonder uitnodiging
Logo Maisonfoufou

Antwoord van Maisonfoufou

Thank you for sharing your feedback, and we deeply apologize for the experience you’ve had. This is certainly not the level of service we aim to provide. Please know that we are sending you an email shortly with a proposal to solve this issue. If you have not yet received the details or if there’s anything we can assist with, please feel free to reach out to us directly at info@maisonfoufou.com.

Beoordeeld met 1 van de 5 sterren

I would leave a review

I would leave a review, but I have not yet received my items. I ordered in November. Hoping it all comes before Christmas

24 november 2024
Review zonder uitnodiging
Logo Maisonfoufou

Antwoord van Maisonfoufou

Thank you for sharing your feedback, and we deeply apologize for the experience you’ve had. This is certainly not the level of service we aim to provide. Please know that we are sending you an email shortly with a proposal to solve this issue. If you have not yet received the details or if there’s anything we can assist with, please feel free to reach out to us directly at info@maisonfoufou.com.

Beoordeeld met 1 van de 5 sterren

Product takes TOO LONG to be delivered

I ordered a couple of products at the beginning of December, it is almost end of December and the product in not even in transit to be delivered. This is unacceptable, will never buy anything from this vendor ever again.

19 december 2024
Review zonder uitnodiging
Logo Maisonfoufou

Antwoord van Maisonfoufou

Thank you for sharing your feedback, and we deeply apologize for the experience you’ve had. This is certainly not the level of service we aim to provide. Please know that we are sending you an email shortly with a proposal to solve this issue. If you have not yet received the details or if there’s anything we can assist with, please feel free to reach out to us directly at info@maisonfoufou.com.

Beoordeeld met 1 van de 5 sterren

Never get it...

Alternatif more than 2 week-end, the stuff is always stucked in China...

2 december 2024
Review zonder uitnodiging
Logo Maisonfoufou

Antwoord van Maisonfoufou

Thank you for sharing your feedback, and we deeply apologize for the experience you’ve had. This is certainly not the level of service we aim to provide. Please know that we are sending you an email shortly with a proposal to solve this issue. If you have not yet received the details or if there’s anything we can assist with, please feel free to reach out to us directly at info@maisonfoufou.com.

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