Quest Makkah Tours Reviews 81

First of all I want to say thanks to Quest Makkah Tours and their whole team who made our umrah successfull Overall, it was a truly blessed and memorable journey, and we are thankful for the effort your team put into making it a smooth experience. The majority of the trip was hassle-free, allowing us to focus on our trip and make the most of this special opportunity.

Everything was sorted out in like a day. I’m so grateful that we got in contact with them. They managed our umrah trip very well in very short time So I recommend to other poeple as well

Highly recommended for anyone planning their Umrah journey!

Everything throughout the trip went smoothly, and the team supported us at every step with great care and professionalism. With the help of Quest Makkah Tours, we were able to create truly unforgettable memories.

I performed Umrah with my wife, and Alhamdulillah everything went smoothly. Their transportation was excellent, and their prompt response was highly appreciated.

We had a group of 14 people, and at the last moment our tickets were canceled by the airline. However, the Quest Makkah team quickly contacted the airline and sorted out our problem at the same time. Their support was very helpful and professional. I highly recommend Quest Makkah and their agent, Saad.

Alhamdulillah, the journey was very smooth. The main thing I liked most was their service. In the beginning, they charged me for an economy hotel, but before the booking they upgraded our hotel to a 4-star hotel, which was quite good. I highly recommend their agent, Hussnain.

Brother Awon Ali helped me a lot in making my trip to the holy lands smooth. Would recommend Quest Makkah tours to everyone very good service.

I had an excellent experience booking my Umrah package with this agency. Everything was well organised and made the journey smooth and stress-free. A special thank you to Mr. Haris and Saad, who were incredibly helpful, professional, and always available to answer questions. Their support and guidance made the whole process much easier. I would highly recommend them to anyone planning their Umrah.N kayani

Average experience. The price was reasonable but communication before travel could have been better.

I travelled with my husband and close family on an Umrah trip organised by Quest Makkah Tours in late 2025. As a mother, what was supposed to be a blessed journey ended up being extremely distressing.

Because of issues with the return travel they arranged, my two young daughters and I were left at Madinah airport for many hours overnight. One of my children was unwell and on medication, but our messages to the company asking for help went unanswered for long periods. My girls tried to sleep on the hard floor and chairs under cold air‑conditioning while we waited. We were eventually given short‑term access to a lounge, but during a long onward stop in Doha we again received no real support from the agency despite sending updates and photos.

Earlier in the trip, the standard of accommodation and transport was also far below what we had been led to expect. The hotel in Madinah did not match the level we were sold and was difficult for an elderly relative who relies on a wheelchair. The transport felt poorly maintained – at one point we were even helping move heavy luggage through a vehicle window because the door mechanism wasn’t working properly.

After my husband raised our concerns and challenged the way the trip had been handled, the company’s tone became defensive rather than helpful. We have also experienced very worrying behaviour connected to documents we supplied for the booking, including a threatening message containing a copy of a passport image that had only been shared with this company; this is now part of an active police and data‑protection investigation.

Overall, the experience has left us anxious and deeply disappointed, and I would be very cautious about recommending this company to other families.

Makkah Tours provided an average experience. The staff were polite and tried to be helpful, but there were some logistical issues during the trip that caused minor inconvenience. The hotel location was good, but the service quality varied.

Overall, my experience with Makkah Tours was decent. The booking process was straightforward, and the team was responsive before departure. The accommodation was acceptable, though not quite what I expected based on the description. Transportation arrangements were generally smooth, but there were a few delays that could have been better communicated.It wasn’t a bad experience, but there’s definitely room for improvement in organization and customer communication.

My Umrah with Quest Makkah Tours was truly a heart-touching experience. Their service was smooth and reliable. I’ll definitely travel with them again inshaAllah.

Our family experience with Quest Makkah Tours was terrible. We paid for a 5-star package, but they delivered substandard, dirty accommodation and dangerous transport. In Madina, the hotel was a low quality 3 star that was a massive struggle for the elderly members of our group.

​The most shocking part was the total lack of care for the children. Due to the agency's booking errors, part of our family including two toddlers was left stranded at the airport for 12 hours. They had to sleep on the freezing floor and metal chairs under the AC while the company ignored our messages for hours. They even forced my family to pay extra money while they were stranded just to get them on a flight home.

​The "luxury" transport was a joke, the bus had a broken door so we had to lift all our suitcases through the windows ourselves. Since we’ve returned, the company has stopped responding to our emails and WhatsApps, and they are still withholding money. They are dishonest and have no duty of care. Please do not trust them.

CRITICAL UPDATE: This company is now under criminal investigation. After sharing our experience, my son received a death threat against him and my granddaughter, using his private passport details. It is devastating that after failing me as a disabled passenger, they have resorted to such dangerous tactics to silence us. The police have been notified. I am warning all families and elderly pilgrims to stay away for their own safety.

My original review:
I am a wheelchair dependent elderly woman and was part of the group of 14 that was failed by this agency. While the rest of our group was forced to leave for the UK on our return flight, my son and his young family were left stranded at the airport for 12 hours. It was heartbreaking to leave my grandchildren behind.

​The physical hardship I personally faced was unacceptable. We were promised a 5 star experience to ensure my accessibility needs were met, but we were placed in a dirty 3 star hotel with a 15 minute walk to the entrance, which added pressure on my family to take me to the harram by wheelchair with their young children.

​The transport provided was both dangerous and undignified. The bus had a broken rear door, meaning my family had to manually pass 25 heavy suitcases through the passenger windows. Because the boot was inaccessible, my wheelchair had to be stored in the front of the bus, blocking the exit door. Most shockingly, several seats including mine did not have operating seatbelts.

​When my son raised these safety concerns, the company failed to acknowledge their failures and instead sent intimidating messages. They still owe my son £200 and have shown no regard for the safety of elderly or disabled pilgrims.

My first Umrah trip was ten days ago with my husband and child. It was wonderful and well-organized, and the hotel in Mecca was more than amazing. It had a view of the Haram and was very close to everything, including transportation. Thank you so much for this organization, and especially thank you to Mr. Abu Bakr for following up with us from the initial booking until our arrival and departure. It was a truly wonderful trip, and I hope to repeat it as soon as possible.

I went to perform Umrah for the first time with my children. The experience was fantastic. Husnain was our travel agent, and he treated me like family. He was available at all times. All flights, accommodations, and transfers were brilliant.
I can't speak highly enough of Husnain & Quest Makkah tours. I have already recommended them to friends and family. Jazakallah khayr Husnain for everything.