Make My Blinds Reviews 13.548

Excellent as always

I needed to amend my blinds and Katie was extremely helpful and updated me all throughout the process and very promptly too, last minute changes were amended which is a bonus! Thank you

I had wonderful customer service from
Katie customer service executive she arranged a replacement blind that had broken and kept correspondence at every stage, she was informative and friendly, and having worked in retail my entire career it is really refreshing to receive this level of customer service, I am really impressed and wil be highly recommending Make my blinds to all my friends! It’s easy to purchase online but so often the after sales are not good but Katie went the extra mile, so thank you 🙏😊

I ordered the electric roller blinds with the connectivity hub not realising i needed the remote too, Katie was very helpful & arranged for the remote, the blinds look great in the rooms.

Firstly I want to start this review by stating that the ease of purchase and the guarantee of covering mismeasured blinds was a big selling point to me. We ordered multiple samples which wasn't questioned, once we'd made our decision, final measurements and order during their black Friday sales.

Then we waited with baited breath, almost immediately we got notifications of orders, then notifications when the blinds left the factory once they'd been built, when they were to be delivered and a timeslot (MASSIVELY Helpful for a busy family of 4). Our order came in multiple parts/dates due to some of the order being more standard sizing, but every time it was the same process, keeping you as the customer well aware of what's going on

Unfortunately during transit one of the items must have taken a knock, this during an exceptionally busy time of the year. I inspected the item and it looked good, during fitting, it appeared the casing was damaged. This on the 23rd of December mind you!

I sent an email to their customer services team, getting an immediate confirmation of contact, expecting as you might at Christmas not to receive any response until maybe January from a member of their customer services.

Well...I get a response first thing next morning, may I remind you Christmas Eve, where they acknowledged the damage and immediately began the process for getting information related to a replacement set of blinds to get this rectified

We continued this communication over the Christmas period, I didn't have to wait any longer than 24 hours for any response, infact I think most responses came in less than an hour after I replied. I worked with two members of their team Ellie and Alex, who have just been exceptional.

The best part? Not only is the customer service top notch, the blinds themselves are fantastic, utterly changing the look of the room. Incredibly easy to fit, easy to use and amazing quality.

I would not hesitate to use them again and will highly recommend them when I get the opportunity to do so. This is how you do business, thanks to the whole team!

The quality of the Venetian blinds is excellent, however one of the three blinds I had ordered was manufactured incorrectly, not once but twice! On the first occasion the width was wrong. I contacted customer service and was dealt with by Gemma who quickly sorted out a replacement, but this arrived with the wrong colour tapes! After another conversation with customer service, this time with Ellie, another replacement is being manufactured. I have yet to receive this but hopefully all will be well this time. So I’ve deleted one star for the poor manufacturing process but absolutely cannot fault the quality of the response from customer service. On both occasions my concerns have been dealt with promptly, courteously and with good humour. Well done to Gemma and Ellie!

I recently had some issues with broken blinds and brackets. I called customer service and Paul was immediately so helpful, very clear and advised me to send pictures. Very promptly he’s arranged for replacement blinds to be sent to me. Thank you Paul for your kind help!

Blinds were very good
Colour amazing iron Gray Everything they advertise on website is good. Customer service is good

Excellent quality blinds. Very easy to order, very easy to install. Good prices

Bought blinds from make my blinds earlier this year. Excellent service. Quality of blinds is top notch. Easy to install and have no issues with blinds. Working well the last few months.

Great products, well made and quick delivery

This company was easy and simple to use. I measured my windows using their guides (and triple checked them to make sure I did not have errors). I also paid the little extra to ensure that I could have a replacement should my Perfect Fit blinds not fit and for my piece of mind. They fitted perfectly (as per their name) apart from I measured the depth of our windows wrong (my error) and the company was very quick to send me out more clips without question. Once we had the clips, the blinds clicked into place in no time at all. Would definitely buy them again.

Terrible quality blinds I wouldn’t recommend

I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory to get some replacement clips.

Such a helpful young lady a credit to your brand.

Warmest regards, Maxine Scherer

Unfortunately I cannot recommend make my blinds. Not only having to wait for over 2 weeks and completely wrong tracking sent. The colour is COMPLETELY different to what is on the photo. Unable to help as “i didn't order a sample first”. Then I had a serious issue with skylight blinds which stopped me installing them so I had to return them. I boxed it all up, and contacted them to arrange a return and was told I had to reinstall them and send a video. Shocking company, and will never use again. Blinds 247 is MUCH MUCH BETTER.

Good quality blinds. Better than I expect. Website very helpful too re measuring etc. plus live chat :) Would buy again

Does not warrant 1 star.
The worst company I have ever dealt with!!!!!
Quality of the blinds is horrific. Design is horrific. Customer service horrific, my experience was horrific they literally do not care and are not interested if there is an issue. Leaving me with no choice but to contact the Ombudsman and make it known to everybody NOT to order from them. I seriously don't wish anybody to suffer like I have. I ordered the no drill blinds, my room was freshly plastered 2 months ago. The tightening cog is way too large, even touching the top of the window recess but due to the size the blind doesn't fit well and the blind comes underneath my window vents which looks ridiculous from inside and outside the house. I was told there is nothing wrong with the design it's my windows??? Nothing like passing the buck G....!
Nothing on the website states not to use on newly plastered walls and due to the fit it's made a huge hole in my wall. I spoke to G.... who suggested she wouldn't use this type of blind, but how was I supposed to know as there is nothing to state otherwise on the website.
The blinds slip down the window continuously due to the poor design. The chain keeps breaking as the child clip is weak. If I open or close the blinds the chain breaks and the blind slips down the window, who wants a blind they can't use? Colour is different to what I ordered, honestly I could go on forever. Please, please think twice before ordering this shabby and extremely poor quality so called blinds. Please do not make the same mistake as I did. I have put my faith in the Ombudsman who was utterly shocked and appalled by the treatment I had received. I will look forward to getting it sorted via them.

Very good company to order blinds from. They look really smart on all of the windows in our house and was a dream to install! Customer support have also been very helpful. Only small issue is there was not enough clips supplied so will need to get in contact to get some more sent out - but this is a small issue and sure make my blinds won’t have a problem :)

Excited to have ordered the blinds, they arrived roughly 3 weeks after ordering as they were made in China. Unfortunately upon arrival we found that the cassette of the blinds was indented and therefore we could not use them. Following the online advise on how to return, we contacted MAKEMYBLINDS immediately by phone, which was not answered even after several attempts. We then emailed them attaching all requested photos of the damaged blinds, the wrongly sent brackets (side bracket)
,as we needed top mounting brackets. and a photo of the undamaged packaging they were delivered in to proof that we had no indication of the damage prior to opening. There was no response from this email, though we did resend it. In order to get our problem resolved we had to keep trying to contact them.
Phone calls again apparently still ignored. As a last resort we tried the online chat facility but not giving it much hope as AI usually does not solve any problems.
After a few times explaining our situation and going round in circles AI wanted to know if our problem was resolved. Answering NO suddenly a human being called CHRISTIAN took over. He was our lifeline! He initiated a remake of the blinds and even sent the right brackets after numerous emails and phone calls with him. It was a long process but we got
there in the end at no extra cost. If it was not for Christian we don’t think our problem would have been resolved!
Christian went above and beyond to make this situation right for us, We are immensely grateful to him! He is a credit to MAKEMYBLINDS