Make My Blinds Reviews 13.549

Excited to have ordered the blinds, they arrived roughly 3 weeks after ordering as they were made in China. Unfortunately upon arrival we found that the cassette of the blinds was indented and therefore we could not use them. Following the online advise on how to return, we contacted MAKEMYBLINDS immediately by phone, which was not answered even after several attempts. We then emailed them attaching all requested photos of the damaged blinds, the wrongly sent brackets (side bracket)
,as we needed top mounting brackets. and a photo of the undamaged packaging they were delivered in to proof that we had no indication of the damage prior to opening. There was no response from this email, though we did resend it. In order to get our problem resolved we had to keep trying to contact them.
Phone calls again apparently still ignored. As a last resort we tried the online chat facility but not giving it much hope as AI usually does not solve any problems.
After a few times explaining our situation and going round in circles AI wanted to know if our problem was resolved. Answering NO suddenly a human being called CHRISTIAN took over. He was our lifeline! He initiated a remake of the blinds and even sent the right brackets after numerous emails and phone calls with him. It was a long process but we got
there in the end at no extra cost. If it was not for Christian we don’t think our problem would have been resolved!
Christian went above and beyond to make this situation right for us, We are immensely grateful to him! He is a credit to MAKEMYBLINDS

Great prices, custom made blinds I would definitely recommend for getting a personalised product and with a high standard consumer type quality.

This company so great blinds well made the price is worth it

Very good company to deal with, website is easy to use, customer service is very helpful and the products are well made

I ordered 3 blinds, 1 came broken, another the top panel was to long! Emailed the company and no reply, impossible to get through on the phone. I paid a lot of money for these blinds and the customer service is poor! A response to my email about the faulty blinds would be handy! Other than that the blinds are good quality and exactly what I wanted!

Really good, i loved idea to hang blinds myself without screws, so this place was good choice, best prices

I chose make my blinds as they were the only company that had a blind with tapes available for width of 2.5 meters. I am very happy with the quality of the blinds. They are a statement piece in my home. Will order from them again in the future.Found the delivery quick.

Ordered made to measure blinds. They were delivered quickly and look beautiful up. Good quality. Really pleased.

Where do I even begin??

I placed an order online on the 27th November 2025. I finally received my blinds on the 13th December. When they arrived they were not the colour I ordered. I ordered the day and night blind in 'Dovetail' and I received 'Granite'. After daily phonecalls to multiple employees I am still no further forward with a resolution. You still have my money, I still don't have confirmation in writing that the blind I actually ordered is going to be remade and issued to me....I am currently left with a blind in a colour I did not order. Customer service is appalling. You'd think given this mistake was made by yourselves you'd be quick to resolve it.... couldn't be further from the truth. Now I'd like either the blind I ordered sending to me or a full refund. Disgusting service and aftercare
EDITED
I ordered my blind in a colour (Dovetail) I had previously ordered and it arrived and was a completely different colour. I was then advised that the shades had changed in the 11 months since I last ordered which is very odd considering after I was informed of this I ordered a sample and the sample arrived in the original colour I had ordered. I assume you simply could not be bothered to rectify my issue by sending out the correct coloured blind so you refunded. I stand by my original review.

If I could give 0 I would.

Purchased a blind 3 weeks ago.
Zero ack of the order with zero updates.
After trying to ring them for an update you get the phone put down on you or you just can’t get through. I emailed them after 2 weeks for an update to be told no delivery date it was down with the factory. Waited another week heard nothing. Tried to ring again- same thing - -phone is put down after being on hold to an auto woman saying we are extremely busy at the moment over and over again until I was demented.
Managed to speak to someone via agent chat. He told me the blinds were out of stock. No date. This was after waiting 3 weeks with no updates and no one telling me this information even tho it says in stock on the website!?!?!
Waiting for a refund. Probably wait another 3 weeks for that.

Never ever dealt with such an incompetent company before. would definitely not recommend. And would rather people see me showering than buy a blind from this company.

Computer says….. cough….no

Our order arrived before date given, which was very helpful to us. We are pleased with the blinds now they are all fitted. Couldn’t wish for any better service and quality for the very reasonable price paid.

Poor communication delivery takes too long average blind build

The blinds were delivered quickly and are very well made .the measurements were spot on they fit perfectly. All the fittings were there and they look really good up.
I'm very happy with them and would highly recommend the company to others .

Absolutely LOVE my blinds. Fit perfectly and clearly well made. Worth paying a little more for this level of quality. So easy to fit with clear instructions. Will be buying more from this efficient company and would recommend them to everyone.

Fab blinds, fit perfectly and really good quality. Really impressed and would definitely use them again.

The blinds were perfect, but I did have some difficulty putting them up.

After some confusion over order measurements the problem was amicably resolved by Caitlin C at customer services.
When problems arise it’s always good to deal with someone who is patient and sympathetic.
Thank you.

Excellent customer experience
I bought blinds in October and have had a few technical difficulties, due to my own faults! Which has meant that I have had a number of contacts with customer service and have dealt specifically with Caitlen C, she has been so helpful and kind on every occasion, she has been quick to answer my queries and find solutions to help support me. Overall very impresses with her and the service provided!

Excellent quality blinds great value for money

Paul kindly dealt with my package 1 of 2 order and kindly advised a speedy resolution with top customer service, credit to the company