Delivery should’ve been yesterday, waited home all day. Nothing. Out for delivery today, due between 15.21 - 17.21. Nothing. They just turned off the tracker and went home. Chat shuts @5pm which is us... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All good things to say about this company. Heard about from a recommendation and ordered a very large blind 165 wide by 250 drop which was costing a fortune elsewhere. It arrived quickly and had a min... Toon meer
Bedrijf heeft geantwoord
Read until the end: Firstly let me say, from ordering my obscure sized blinds to delivery was exactly 1 week. 2 of my blinds were oversized. I had tried 3 different companies before I... Toon meer
Bedrijf heeft geantwoord
Excellent service from Make My Blinds. I was originally advised that delivery would take 1–2 weeks, but after speaking with Tim in customer service, my order was being delivered within a week at a sma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Uitstekend
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality of the blinds is very good…
The quality of the blinds is very good and we are happy with them and the price, however we experienced difficulty when one of them went missing in transit.
Their customer communication was poor to say the least.
Attempting to call ( on many occasions) getting a queue system and told you are number one in the queue only to be cut off each time.
Chatbot wouldn’t work when we tried it.
Email was only alternative and replies when they did come gave us very little information.
We did after many attempt get to speak to a CSA who was very polite and we requested another blind be made as was obvious by this time that the original was lost.
Eventually 3 weeks after initial order blind turned up today
15 november 2025
Antwoord van Make My Blinds
Hi Catherine,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and price of your blinds — but we’re very sorry for the experience you had while one of the items was delayed in transit.
We completely understand how frustrating it must have been trying to reach us, especially when you were being cut off in the phone queue and unable to access our live chat. That’s not the level of communication we aim to provide, and we sincerely apologise for the inconvenience this caused.
I’m glad that you were eventually able to speak with a member of our team and that they assisted you politely. We also appreciate your patience while we investigated the missing parcel. It’s good to hear that the blind has now arrived, although we understand this was much later than expected.
Thank you again for your feedback — we’ll be reviewing your comments internally so we can improve the experience for future customers. If there’s anything more we can help with now your blinds have arrived, please don’t hesitate to get in touch.
kind regards,
The Make My Blinds Team
Easy company to deal with ,great…
Easy company to deal with ,great communication from start to finish, and these blinds look perfect at my window, only too 10 minutes to install ,would definitely recommend to everyone
15 november 2025
Antwoord van Make My Blinds
Hi Sid,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Antwoord van Make My Blinds
Hi Corey,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Antwoord van Make My Blinds
Hi Janet,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Antwoord van Make My Blinds
Hi Mabs,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Would not recommend to anyone
Would not recommend to anyone, custom service would not rectified my problem after telling me that they have sent the problem that they made,and after not fixing there mistakes.i had to buy more blinds from them in which cost me a further £379 ,
13 november 2025
Antwoord van Make My Blinds
Dear John,
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience and the frustration you’ve had.
We understand how disappointing it must have been to feel that the issue wasn’t resolved for you. We did reach out to you on 21st November by email to discuss the problem and arrange the next steps, but we didn’t receive a reply. Without hearing back, we weren’t able to move forward with a resolution at that time.
We’re genuinely sorry that this led to further inconvenience and additional cost on your side — that’s certainly not the outcome we aim for.
We’d still really like the opportunity to look into this properly for you and see if there’s anything more we can do to help.
One of the after care team will be reaching out to you to discuss your issues.
Kind regards
The Make My Blinds Team
Order delivered missing a hinge pin and…
Order delivered missing a hinge pin and trim. Emailed a month ago and got an automated response asking me to be patient and not email again. 1 month later, I tried to call( first in queue then cut off 3 times) Chat just told me to call or email so that was useless. Thought my only hope was to email again only to get the same automated email I got a month ago
Cheesed off
20 oktober 2025
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Scott,
Thank you for taking the time to leave your review, and we’re really sorry for the inconvenience you’ve experienced. Missing parts are frustrating enough, and we completely understand how disappointing it must have been not to reach us easily when you needed help.
We apologise for the difficulty you had getting through on the phone and for the automated email response repeating when you tried to follow up. That certainly isn’t the level of service we want to provide, and we’re reviewing this to make sure it doesn’t happen again.
I’m glad to confirm that the replacement hinge pin was sent out as a priority on 16th January, and we hope it arrived quickly so you could complete your installation. If you are still missing anything, or if there’s anything else we can help with, please do reach out — we’re here and happy to assist.
Thank you again for your patience, and we’re sorry for the frustration caused.
Kind regards,
The Make My Blinds Team
Great Blinds
The blinds are a perfect fit and as they were over two meters long i was worried about delivery but they were packaged very well and came to me without any damage. Also they are very good quality. I would recommend Make My Blinds.
4 december 2025
Antwoord van Make My Blinds
Dear Andrew,
Thank you for taking the time to share your feedback, and we’re really sorry for the frustration caused while you were waiting for your blinds. We completely understand how disappointing it is to go three weeks without an update.
We do apologise for the increased delivery times — this isn’t the experience we want for our customers. I’m glad to see that your blinds were delivered a few days after you posted your review, but we’re still sorry for the lack of communication during the wait.
If we can assist with anything else please do feel in contacting us.
Kind regards,
The Make My Blinds Team
Excellent service
The blind came exactly as in the picture and with exact measurements given. Highly recommend
13 november 2025
Antwoord van Make My Blinds
Hi Roksana,
Thank you for your review.
Best Wishes
Make My Blinds Team
Happy costumer x
I have had all my blinds made from your company, and i am more then satisfied 💗 great service 💕
4 december 2025
Antwoord van Make My Blinds
Hi Phyllis,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Antwoord van Make My Blinds
Hi Kevin,
Thank you for your review.
Best Wishes
Make My Blinds Team
Fit perfectly and look great
12 november 2025
Antwoord van Make My Blinds
HI Tara, Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great customer service
Love the new blinds from Make My Blinds. Even though one item was damaged when delivered Gemma in customer services sorted out a replacement quickly with no fuss. Excellent thanks
3 december 2025
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Andrew
Thank you for your 5 star review and kind words about Gemma.
We will make sure this gets passed onto her.
Best Wishes
Make My Blinds Team
Blind for a dormer window
Blind for a dormer window fitted perfectly. Easy to fit and arrived quickly with frequent updates on progress from company
12 november 2025
Antwoord van Make My Blinds
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Antwoord van Make My Blinds
Hi Margaret,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great quality
9 november 2025
Antwoord van Make My Blinds
Hi Maddie,
Thank you for your review.
Best Wishes
Make My Blinds Team
Not fitted yet delay in bathroom work…
Not fitted yet delay in bathroom work look good though
26 september 2025
Antwoord van Make My Blinds
Hi Dawn,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Great blinds at a good price
I have ordered a number of blinds from this Company and have always been pleased with the quality. Prompt delivery service and great customer service when issues arrise.
8 november 2025
Antwoord van Make My Blinds
Hi David,
Thank you for your 5 star review, and return business.
Best Wishes
Make My Blinds Team
Poor quality vertical blinds
Poor quality vertical blinds. DX delivery damaged parcel. Vertical blind vanes are permanently creased due to rain from damaged box. Pull cord hangs from head rail. Some damaged accessories, Poor quality. Customer services almost non-existent.
8 november 2025
Antwoord van Make My Blinds
Dear Zak,
Thank you for taking the time to leave your review, and we are truly sorry for the experience you’ve had. This is not the level of product quality or customer service we aim to deliver.
It’s very disappointing to hear that your parcel arrived damaged by the courier and that this resulted in the vanes becoming creased due to water exposure. You should never receive items in that condition. We also apologise for the damaged accessories and the issue with the pull cord — we understand how frustrating this must have been, especially when you were expecting everything to arrive ready to install.
We’re equally sorry for the difficulties you faced when trying to reach us. Being unable to get through on the phone or receive timely updates is incredibly frustrating, and we’re reviewing this internally to ensure that our communication is much more consistent moving forward.
We’d really like the opportunity to put this right for you. Please contact our customer service team with your order details, and we’ll be more than happy to arrange replacements for any damaged parts or blinds so you end up with the quality you expected.
Thank you again for your feedback — we appreciate it, and we’re genuinely sorry for the inconvenience caused.
Kind regards,
The Make My Blinds Team
Amazing company- easy to order
Amazing company- easy to order, fast delivery and the blinds are fit perfectly and the quality is excellent.
12 november 2025
Antwoord van Make My Blinds
Hi Eva,
Thank you for your 5 star review.
Best Wishes
Make My Blinds Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.