Malibu Boutique Reviews 142

Ordered two dresses. When they finally arrived they were of cheap cheesy fabric. I contacted them and they offered me a deal to keep them and receive 20% back. When I refused that deal, they told me to take complete pictures to prove they were not damaged and then send them to an address in China with an unreal posting demand. I wrote back and accused them of a scam and said that I would review them on Facebook where I originally saw the advertisement. They have not answered. Shame on me for falling for this. They need to be shut down!05/27/

The clothes in the photos are not what you receive. They are rags. Don’t order from this company. I asked for a refund and I have no response. 0 stars.

Horrible looking, cheapest
possible quality or lack there of.
Everything about these sent
items is an insult to consumers!
The items look NOTHING like the fb/website photos. This site is a
high volume, rip off scam from China. These clothing sites are
demonstrating how that can't be
trust on any level. Returns are to
China for $40 they claim and
probably more. Good luck
getting refunded anytime after.
Please spread the word so they
can be shut down immediately.
We work very hard for our
money and these people are
laughing at us and basically
stealing it.

I bought two items from them. The items did not match the pictures on their website. They offered a trade with additional cost or 20% refund. Total fraud.

This company used a delivery service that delivered my package, with the correct address, but to the wrong house. They would not send a replacement or refund but wanted me to track down my package with the delivery service.
Very poor service!!! Do not order from this company!

They sent me 2 of the same thing that I cannot wear and I want my money back. ASAP I have mailed them both back. $50.00 per item.

Really poor quality and fabrics. So small for sizing and took weeks to arrive. Doesn’t deserve even one star!

I tried to cancel my order soon after placing it. They refused. Clothing arrived. VERY poor quality and nothing like pictures or description.

Do NOT ORDER FROM THIS ASIAN COMPANY. DO NOT. PURE GARBAGE.

Total rip off. They sent me the incorrect item which I returned immediately. No refund in over a month. One customer service agent said refund was processed. I don’t have it. Another agent said they can’t trace it without usps tracking. They are all bad. Reporting it to my credit card company tomorrow. dONOT BUY FROM THEM

My clothes were very inferior to those shown on website. I would never wear them. I gave 1 star because I couldn’t give -5 stars. I can’t find any return information about returns.

I’D SAY THING IS A SCAM ‼️‼️

If I could leave zero stars, I would. Horrible and dishonest customer service with misleading information.

I ordered a sweater and haven’t received it nor confirmation. I have no shipping information or when I can expect delivery. I’ve been wondering is it a scam. I’ve checked my bank account making sure that it’s not a total ripoff

DO NOT BUY FROM THIS SO CALLED COMPANY. HAVE BEEN TRYING TO RETURN TWO DRESSES FOR A MONTH. TRIED TO GIVE ME A DISCOUNT TO KEEP THEM. NOW I HAVE TO SHIP THEM BACK TO CHINA!!!

I order from this site. Thinking it was located in California. I got the item with no label or tags and no the corrrct size. Try to get a return label and find out it’s in China the company. Which would cost me $100.00 to return and I paid $49.00 for the dress. How do these people get away with this!!!!

Clothes were cheaply made and not true to size. Misrepresented themselves as an American made company, lesson learned, won’t order off Facebook again!

This is a sham front for a Chinese distributor. When you get their horribly made clothes, you can not return what you purchase unless you pay to ship them back to CHINA -- and just try doing that right now with all the tariffs and duties. You will pay more to ship than the clothes are worth -- AND THAT'S WHAT THEY ARE COUNTING ON. They show pictures of women in California and a home burning on the beach - but it's all a giant scam. DO NOT FALL FOR THIS.

I would give them a zero if I could. They misrepresented their location as being in the United States, Malibu. The dress was so ill-fitting it was comical. The material was completely different from pictured and described. I'm having a very difficult time getting them to tell me how to return and receive the guaranteed money back. Do NOT buy from this place

Horrible clothing and say that they offer a money back return, but they only offer a 20% refund, which I was going to do but the shipping and tariff costs was $60 and they would have to pay $50 to receive which I know they wouldn't. Their return address was to a classroom in China. Beware!!!

The worst company I have ever ordered from. The dress was 2 sizes too small and they would not honor a return (done within 10 days) and would not reply to my e-mail. DO NOT TRUST THIS COMPANY AND DO NOT BUY.