Mallard Jewellers Reviews 

Absolutely amazing! I wanted to buy myself a pre-loved diamond dress ring and came across Mallards online, I sent an enquiry and received a quick response from Andrea which then prompted a call to the Ilford store about a ring I'd seen.
I travelled up from Kent and was seen by Anne and Ellie who were a pleasure to deal with, friendly, knowledgeable and professional and I received a great deal on a beautiful ring.
I've never bought pre-loved diamonds before and so glad I went to Mallards, will definitely use them again and have even recommended them to my dad for when he's ready to buy his retirement watch.

Pre owned luxuary watch
Found online but was far away, called shop, member of staff so helpful and inspected watch on our behalf, she said was tvat good looks like new. We had to purchase online so she took it out of window display and marked as sold .
Dispatched next morning .
Arrived,and was even better than I could imagine for a pre owned watch .
Could not fault their service

I went to Mallard (Ilford) to get a gold signet ring fixed. It was completely bent out of shape but was very sentimental to me. Luckily enough the ring was repaired and came back looking better than ever! I am over the moon with the service I recieved from Debbie and Dawn at Mallard. They were both so lovely and caring :)

My Christmas present from my husband was a neckless
It has rough edges that irritates my neck and has ruined a dress, it is the design of the neckless and I want a refund , nothing on line I want to exchange to and I don’t want a credit note , I want my husbands card refunded.
This has been refused and was suggested they could sand the edges down, I do not want a 18ct neckless edges rubbed down.
This was a expensive gift and at present I am extremely disappointed with the customer service

I was served by Debbie, and she was really helpful, polite and I got a great service. Will highly recommend!

Looking for a Christmas gift for my Wife ,we went to the Romford store had a look in the window and chose a small cross and went inside to ask if we could have a closer look .Gail approached us and retrieved the item from the display and brought it so my Wife could see if it was what she was looking for.We commented on the one she was actually wearing herself.We required a suitable chain to go with the cross and she recommended something suitable and made sure we were happy with our purchase.Such a pleasant person to deal with.I then realised she had served me last year around this time when I purchased a watch again for my Wife's Christmas present.Would highly recommend
This store even if you are just window shopping.

Amy and Ellie were very polite and helpful nothing was to much really good customer experience would recommend to anyone

Elaine at Peterborough was incredibly helpful and is clearly very knowledgeable. First class service and in no way pushy. Thank you.

Went to Mallard jewellers this weekend in Ilford. Spoke to a lovely specialist there regarding the maintenance of my wedding band. She was extremely helpful and gave me a perfectly detailed demonstration on how to clean the ring. Not pushy at all also didn’t try to up-sell other products. Just gave me advice on the best product. Highly professional and very caring. Would definitely recommend this store. Will also visit again.

The ring that I bought for my wife’s birthday was authentic and beautiful. The service and the advice that I got from the store manager and the sales associates were excellent.

I was looking for a nice eternity ring for my wife and picked a lovely piece up at Mallards on line. With some Great help from Andrea at the shop.

Yet again, an outsatnding service, very friendly staff and went above the usual customer service, i will be shopping at Mallards again, thank you for your help on my purchase

Very kind and helpful ladys. Amy fix my ring quickly 🥰
Thank you very much 🥰❤️

I paid a visit to Mallards Ilford didn't think it could be the same after Brian has left (Brian used to be an expert and so informative about anything in the store) however I was served by a such a lovely woman who goes by the name of Lavinia who had very similar customer service qualities like Brian and made the whole experience worthwhile and enjoyable

Bought some nomination charms online. Reasonably price and quick delivery.

Was served by Ellie from the Ilford branch she was so helpful kind and polite

Thank you to all the staff at ilford
I picked up my ring today after a 6 weeks wait and it was amazing and it was better then what i thought, thank you to Amy , Lavinia and the rest of the staff who made meand my partner welcome and made our time at mallards a memorable one

Great Customer Service at the Ilford Branch! Visited the store to have my watch strap replaced and was greeted by Raj! She was very friendly and took the time to go through the available options. Very satisfied!

Thank you!

Lavinia and Amy were great and fast at taking out the links in my watch. - Ilford Branch.

The Nottingham branch of Mallards often has stock which interests me. I have purchased previously and found their knowledge and customer service to be good.