Malmaison Hotels Reviews 

Visited the malmaison liverpool was a lovely room and liverpool.was a great place to visit. I no its pet friendly and have dogs in our family but was shocked to see 2 dogs eating and being fed in reception from plates used for guest's....I have been told they have no control over the way guest feed there pets!!

Stayed at Malmaison Brighton. Was very difficult to find. Nice view of harbour,but area around it not nice. Was told at desk of all the Covid rules. When entering room found it to be small and cramped,had a harbour view room. Entered bathroom to find a open bottle of conditioner left next to shower not hotel’s conditioner but last guest. Therefore must presume shower was not cleaned. Floor was dirty and there was a layer of dust on sink area. Told reception and they just said ok. So cleaned it myself. Breakfast was timed but food still arrived cold. Would not recommend.

Wow,
Stayed at York Malmaiosn race weekend and got threatened by thugs on the rooftop bar.
Do not stay here if you don’t want trouble.
Not impressed at all:
£500 a night
Wow never again !!!

Stayed at Newcastle upon Tyne,great location and hotel.
Staff excellent especially the breakfast team ,the lady who greeted us and Rhys.
Well worth the money to stay here

Feel a bit done with Malmaison. Think they get a lot wrong. They are demonstrating a desire to be more green. It meant we got asked twice if we were willing to for go our room being cleaned. I was happy to say no as part of the luxury of staying in a hotel it your room being done. It wasn’t even done great. We’d spilled drink on the duvet the night before and the stain was still on it. So they just made the bed. Also we left a room key In the slot and they took it. My real beef is your guilting the guests to be green but not reflecting it in the price. Also are you planning on reducing the housekeeping hours? I’m just not buying into the ethical stance. To me it’s about cost saving. They have notices at the lifts suggesting people take the stairs and to think about the extra calories they will burn. It’s 2021 and who ever agreed to that type of notices needs to go on some training. It’s potentially fat shaming. Triggering to anyone with eating disorders and sad to anyone who can’t use their legs so don’t have the choice. Do better malmaison as a chain we will not be using you again and I suggest you get it right!

We had the most amazing time at this hotel service staff and food fantastic
The hotel location is fantastic and we enjoyed sitting by the canal with a drink
The choice of breakfast options were fantastic and the hotel was spotless
The staff all friendly and helpful definitely going back

room smelt,no aircondition and window only opens 1 inch, do not go near this hotel in Glasgow

Terrible Service. The hotel agreed to refund us for one night but has simply not done so. We've been chasing them for six weeks now and nothing has happened. They don't even bother to reply to messages. We must have stayed with Malmaison at least 50 times in recent decades. Never again, they treat loyal customers with contempt.

Terrible customer service. Have booked a stay through a third party, but have had no confirmation booking from them (although Malmaison have the booking). We want to move the booking to another day as our concert locally has been postponed because of Covid. Malmaison have been very unhelpful and tell us to go through the third party. The third party have not sent us a confirmation and will not respond to us. Despite several requests Malmaison will not help us. Very poor for such a prestige name.

Great location and service superb.
Josh C was very helpful

Stayed in the Newcastle hotel. nice accommodation but room service was a bit slow. Nice coffee bar as well

Stayed in their Dundee hotel for a last minute wedding and couldn't be happier with the place, really lovely.

My first time visiting Dundee and I had a great time.

Good hotel for a good price. Staff is friendly and helpful. Food good

I stayed at Malmaison Birmingham and Glasgow, both experiences were great. Staff is very nice and polite, rooms clean and food yummy.

My husband and I stayed overnight on a dinner, bed and breakfast offer in the Malmaison in Glasgow for our wedding anniversary in October and it was fantastic.

Sadly our holiday to the Isle of Lewis to try and glimpse the northern lights was cancelled however we purchased their DBB offer and we couldn't have been happier. The meal was very nice, the cocktails are fantastic and the staff were curtious, professional and friendly.

We enjoyed this so much that we are planning another visit again soon. We still have a number of cocktails we want to trial. :)

I have been in contact with the staff at Malmaison Brighton trying to negotiate a refund of a voucher as they are not offering the service I initially bought it for, and have not offered to extend the voucher for the time they have been closed during covid. The staff are extremely unhelpful, very slow to respond and it seems they are trying to hold onto my money for as long as possible - hence the painfully slow email correspondence. I have been directed backwards and forwards between departments for months with no success or any sort of solution being offered. Would not ever recommend them to anyone or choose them for any dining/hotel experience.

Had an amazing stay over the weekend. Our room was AMAZING with a fantastic view. We checked in around 3.30pm and was attended to by Dave. (What a credit to to The Mal) What a lovely man! I was listening to his previous check in & he was full of knowledge, nothing was to much for him. Our check in was just the same. Had an absolute beautiful 3 course meal ( the prawn starter I would highly recommend ) .Had a peaceful nights sleep which was well needed. Breakfast however was a little busy. But none the less was tasty. Teezy? Was fantastic for our breakfast and could not do enough for us!! Again what a credit to the hotel. Well done Malmaison. Keep your good staff!

I booked this for my wife's significant birthday as I wanted something different. It was expensive at £821 for two nights including breakfast & dinner one night but it had loads of character and in a central location.

The good:
Nice hotel in well converted prison. Lots of original features & character. Central location. Easy access to on foot to city centre, shopping & railway.

The let downs:
Prior to arrival, I had to phone to book parking as there was no way to do this on the website when booking the room. On arrival, the receptionist wanted to charge me £101 but didn't know what for when I quizzed her. I knew I had to pay for the parking but that should have been £57 for two nights. In the end, it was decided that I should pay for the parking on check out. Apparently, my booking hadn't been loaded onto the system properly.
As I had prepaid for dinner in the hotel, I asked the receptionist what that meant - was it a special menu we had to choose from? What about wine - a special wine list? The receptionist didn't know the answers so after checking if we could eat at the restaurant either night, we decided to go to our room & sort out the dinner questions in the restaurant later.
On arrival to the room (129), the room was pleasant and other than a couple of short & curlys in the basin (yuk!), seemed well appointed with everything you'd expect in a 4* hotel.
We opted to have dinner in the restaurant on our first night so wandered down to the lower level at approx 7:20pm. On arrival in the restaurant, it became apparent it was very busy and we should have booked a table. It would have been useful if the receptionist had mentioned that when we checked in.
We were given a table but asked if we'd mind vacating by 8:30pm. We said OK as long as they could serve us promptly. Dinner service was not bad considering but the staff were clearly very busy and understaffed. As a result, we had starters and mains although my side of chips didn't arrive until after I'd finished my main so I ended up having a plate of chips on their own. The salt cellar on our table & the next table were both empty so we went without rather than worry about it. Again, the staff didn't seem to know what the pre-booked dinner deal meant so we were advised to book it to our room and sort it out on check out. We ran out of time for desert as it was now 8:30pm so we retreated to our room for the night. On the up side, the food that we did have was amazing!
It then became apparent that the room I'd booked (a superior double cell) only had a double bed. This was surprising given the cheaper rooms all had either queen or king size. I'm 6'4" so this makes for an uncomfortable night for both of us because I end up sleeping diagonally which doesn't leave much room for my wife. The second night, we solved this by extending the bed with a chair & cushions so it was much better but not ideal.
Other things about the room: Nice waterfall power shower but controls were very sensitive so was difficult to get just the right temperature. The shower stopped after a few minutes then restarted a few seconds later. We quickly got used to the fact when it stopped it came back freezing cold then boiling hot before the temperature stabilised again. The shower was also fixed height which was only just OK for me without having to duck. In the bathroom there was also an exposed wire sticking out of the wall under the wash stand. Hopefully it was disconnected but I didn't poke it to find out. Also, the towels had a hint of deep fat fryer smell to them. In the bedroom one of the power sockets on the wall was also loose. A number of lights in the room didn't work but there were enough that did so it wasn't really an issue.
There was also a smell of drains when the bathroom door was first opened after being shut all night.
The next morning, breakfast was very disappointing. Lots of items on the buffet were low or ran out and when refreshed, there was a rush of bodies stocking up quickly before they ran out again. To be honest, we had a much better breakfast at a Holiday Inn Express where we paid less than 10% of the price for a room including breakfast. Service was slow (45 mins for tea & toast after multiple reminders) and no mention of hot food until we asked if we could have a menu.
The final morning of our stay & breakfast was much better and more relaxed. The waiter even apologised for the service the previous morning and the evening that we ate in the hotel.
It's a nice hotel but it's let down by the staff. Not anything against any of the staff themselves. They were all polite and helpful however they could obviously do with more training & more staff to run this hotel.
When we checked out, we paid for the parking but refused to pay the optional service charge for the dinner that had been added automatically. The poor receptionist had only been there a week so I didn't feel it appropriate to answer anything other than "fine, apart from the service in the restaurant", when she asked how our stay had been. I would have contacted Malmaison directly with the content of this review rather posting it here if there had been a contact us button or similar on their website but I could not find such a button or link.
In summary, this could be a great hotel but it is currently vastly overpriced and under staffed.

By far the best hotels around. Not cheap but I love them they are beautiful Xx

It is not a cheap hotel this, but well worth the money! Breakfast is a awesome and the hotel and staff are so well presented. Room is amazing 😉. Would stay here again for sure, the only negative would be the cost of parking as the hotel uses the Mailbox car park. The Malmaison Birmingham hotel is probably the best hotel in the area (having stayed at the Radisson and Hilton). Whilst more expensive (when we looked) this hotel was worth the money and has character and charm which the other hotel chains do not have. Would love to stay again and may try the London one off the back of such a stay.