Mammoth Hire Reviews 

Online booking was straightforward and easy. So far reliable and it does what is says on the tin

Ordered floor sander. Booked hotel for a 2 days job. Had to buy sanding sheets up front , not “sale and return” like most firms. At 11 am on day of delivery was e mailed saying one wasn’t available !! Agreed to receive one the following day BUT only to pay for 1 day as I had to leave the job and asked for a day’s refund. Two weeks later and after chasing with no reply, I have paid for 2 days and only had it for one , and the unreliability means I wasted a hotel expense and lost a day’s work. No response, no support. Took 2 days hire payment for a 1 day hire. Either highly incompetent or crooks. Run away!

Paid for delivery of a lawn mower for 24 hours. Was contacted to say there was one available but for £24 more so paid that on top of the £62 I’d already paid. Delivery day arrived but sadly no delivery. Called the company they had supposedly contracted the hire to and they had no order details. Very convincing website but sadly it’s a scam. Do not use.

DO NOT USE THIS COMPANY. THEY ARE A CON. YOU WILL NOT GET YOUR DEPOSIT BACK!
This company will not pay my £500 deposit back. Numerous emails & 4 telephone calls. Every time they say they are escalating the problem but I still don't receive my depost back after 2 months!
They are in breach of contract and should be prosecuted for fraud.
PLEASE DO NOT USE.

Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it ‘due to the heat’ !
I had an urgent requirement for this which I could not replace at such short notice.
Very difficult to contact company and I am still waiting for refund of approx £185 2 weeks later

Do not use!!! On the website it’s says money won’t be taken until equipment is available, money was gone 30 seconds later. Email on the day of delivery to say they can’t source any kit!!! Now looks like I’ll have to fight for a refund!!! Again DO NOT USE THESE SCUMBAGS!!!!!!

DO NOT USE!! They couldn't deliver my order, but still haven't refunded me my £175 two weeks later. Lots of calls, apparently escalated, talking with a stupid AI bot and still no money.

Please do not use - can't get our £500 refund back, have been chasing for weeks. Sent numerous emails to two different accounts, tried the online chat, raised a ticket, phoned up and can only speak to an AI bot. Awful.

I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called back in a timely manner and everything was resolved really quickly. The contractor was great; communicated well and delivered and collected the items on time. A few glitches but overall no complaints!

Delivery booked and paid for simply didn’t turn up with absolutely no comms from the company. Awful. Still waiting for a refund but not that hopeful tbh!

Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone number is not answered and no reply to the website chat function. Finally received an email at 10am on the expected day of delivery to say they had no stock.

Don't waste your money with this company, check the other reviews. You are probably better off dealing with the dodgy bloke down the local pub than this bunch.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

Checked out this company as I needed to hire a 5 m stair scaffold. I ordered and paid for it, booked the delivery and got the confirmation of the hire including all the parts that were going to arrive.

On the day it was due to be delivered I got an email saying there was none available for that day and that it would be delivered the next day if I’d like to go ahead. I confirmed again all the details and they said it would arrive the next day.

I contacted them the next day and asked for an eta, they told me a colleague was organising the hire so she would get back to me asap. An hour later I got another email saying that the item was not available from their supplier and they would try and source another.

I still have not heard from them even tho I’ve paid the full hire amount.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

I wish i'd read the reviews here first before booking - lesson learned there.

Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them to return my £500 deposit.

I contacted live chat after 21 days to be told its 21 'working days', emailed the help email after 21 working days, that was ignored. Contacted myexperience @ nationaltoolhire.co.uk and had a response that they were looking into it urgently. Still nothing. Contacted again, email ignored.

Six weeks later and still no closer to getting my deposit back.

So im done. Im now pursuing the return through my Credit card company via Section 75.

Use a local hire company instead, I reckon this lot are in trouble and holding deposits as a float of some sort.

A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24 hours before. They emailed back to say the order couldn’t be fulfilled, offered no alternative and I haven’t been able to get any kind of contact since. This is an unlawful breach of contract! The phone number is always engaged and the chat bot is always going to be with me shortly. AVOID!!!

Deposit refund not returned and i cannot ge through to anyone to rectify. Been over a month. Quite possibly worst company i have ever used

After returning the tool they don't reply and don't refund. Waiting for month. Please don't hire from them.
They don't refund without any reason

Shocking!!!!! Do not use this company! There is no way of contacting anyone apart from an annoying automated voice or an unanswered chat function on line. Ordered some scaffold it never arrived then read the reviews! They are all true!! This company is disgraceful!!! AVOID AT ALL COSTS

Awful company.
Hidden charges
Spent 40 minutes trying to speak to someone immediately after the order to cancel, then they wouldn’t give me a refund.
Received no booking confirmation.

Was over £200, very unhelpful-stay clear of these bandits.

Do NOT use this company! Terms and conditions state 21 days for a refund on your deposit but you will not get it back! Digger was returned on time and in full working order yet calls and emails are ignored and no sign of deposit. Seems I’m not the only one this has happened to

Order no# 246353 …Absolutely diabolical experience with this company, I would advise no one to use their services. I booked the hire of a cement mixer for a job I had planned the next day. I received a call from the company to ask if I could take delivery of the mixer the day before, which was not convenient, but I decided to go ahead. I paid for morning delivery but did not receive the mixer till 4 pm, which was very inconvenient as I had planned to go to WORK that afternoon. When the mixer was finally delivered, the breaker was not included, this breaker was not optional and was a £7 additional charge, but they just decided they didn’t have any in stock and wasn’t going to bring it. I was not happy about anyone using the mixer without the breaker so did not use it. The only way to contact this company seems to be online chat, whoever is at the end of the online chat is absolutely useless, I put in three complaints to them, and asked them to contact me, to get a breaker delivered to me, but they just did not respond or get back to me, when the off hire day came I waited in all day for this mixer to be collected, they never turned up! And in fact they didn’t turn up until two weeks later when they just randomly knocked at my door, luckily I was in!!! Honestly, do yourself a favour and do not use this company, I have asked for my money back several times and had no response, in fact I have had no contact from them whatsoever, luckily I paid on my credit card and ask the Credit Card to arrange a charge back, they did this and I’ve got my money back, but the company were not interested at all!!! please stay clear!!
Would love to discuss this with mammoth hire if they could be bothered to call me to discuss the multiple written complaints they have ignored Order no# 246353