Am happy to help but it would have been helpful if we knew from the outset as to how many questions we would be expected to answer. If I had known how long the questionnaire would take to complete,... Toon meer
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Lees wat reviewers zeggen
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Toon meer
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Toon meer
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contactgegevens
BN15 8GB, LANCING, Verenigd Koninkrijk
- 0800 000 000
- mandg.com/pru
4,1
Goed
4K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast and efficient service.
From initial request to completion of request was less than two weeksa very fast and efficient response and a very good reason to be investing with the PRU
27 januari 2026
Antwoord van Pru UK
Hi Janet, thank you for your feedback and it's so nice to hear you had a positive experience in engaging with us recently.
Very easily explained to me
18 januari 2026
Straightforward process resulting in a prompt response
Clear and straightforward process using the online tool helped me to choose the best option for me. Pleased with the prompt response to my request.
27 januari 2026
I was happy regarding my up to date…
I was happy regarding my up to date pension but very unhappy trying to find out about older pension I had
20 januari 2026
Antwoord van Pru UK
Hi Mrs Macmillan. Thank you for taking the time to leave your review and we're pleased to hear that you're happy with your up to date pension. We'd like to help with your older pension and we're sorry you've faced problems in accessing details about it.
To enable us to look into this further, please email our team at social@prudential.co.uk with details of your older pension. Many thanks
Painful experience trying to update details.…
I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.
1 februari 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Janet, we're sorry you're encountering difficulties updating your details and for the frustration and concern this is causing.
We'd like to help and would be grateful if you could email our team at social@prudential.co.uk with your policy/plan number. This will allow us to link in with our online service team and ensure your details are updated as required. Many thanks
Very easy to access funds that I needed…
Very easy to access funds that I needed and was keep updated with the whole process
26 januari 2026
Antwoord van Pru UK
Hi Carolyn, thank you for your review and we're happy to hear that you had a positive experience in accessing your funds recently.
Been trying to deal with them for…
Been trying to deal with them for nearly a year regarding my deceased father’s policy. Had a letter regarding payment and accepted the amount contact since has been hard. Been waiting for information for over 1 month keep calling and get told it’s been raised and i’ll know more within 48hours 4/5 days later nothing. Promised a call back that never comes and the customer service is appalling asked to speak to a manager numerous times to no avail, contacted the ombudsman and my solicitor now
28 januari 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Demi, we're truly sorry to hear about the difficulties you've experienced with your father's policy. We understand the frustration this must have caused and we'd like to help.
To allow us to follow up on your experience with the teams involved, please email us at social@prudential.co.uk with the policy/plan number, along with your preferred contact details. Many thanks
Very satisfied with full experience.
Very satisfied with full experience.
Friendly and helpful Advisor.
26 januari 2026
easy phone contact
26 januari 2026
Prudential online services are responsive
The Prudential online services are secure providing the customer easy access and security. The services team respond to online questions quickly providing relevant information. Gives customer confidence in their management.
6 januari 2026
Antwoord van Pru UK
Hi Mr Brown, we're happy to hear that you feel secure in using your online account, and find our responses to your questions helpful.
It's also great to know you have confidence in our ability to help and support you. Please do not hesitate to get in touch again should you have further questions or requirements. Many thanks
3rd of feb ... still no contact on behalf of Pru ? .........I had a small pru pension which I…
I had a small pru pension which I claimed . It took months as I live in turkiye. Because of the time frame they sent me a cheque to my UK Postal address. They were aware I only recieve post via a friend once a year . The cheque arrived 6 months after issue and I have no means of cashing it as I no longer hold a UK bank account, which they aware of .and due to time they have closed my pru account and so I can no longer log in to my account. I have emailed them 3 times with no reply!
Following on from my original review. Pru advised they would send an electronic transfer to my account that they sent payments previously, and after waiting 10 working days and nothing arrived I again contacted them , to be told they would need to investigate! Still waiting, emails being ignored and no updates ! Their investigation is of no interest to me as I can prove nothing has arrived my end . 8 months now since the compensation was issued. Enough is enough just pay what I am owed!
27 januari 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Lee, we're sorry for the problems you've faced in claiming your pension with us, and the delays in replying to your emails.
We'd like to follow this up and ensure all aspects are responded to and concluded for you. To enable us to move this forward, please could you email (or forward one of your earlier emails) our team at social@prudential.co.uk .
We look forward to hearing from you and helping to finalise your requirements. Many thanks
Very simple to carry out my request
5 januari 2026
All was made very easy step by step…
All was made very easy step by step filling out form on line
10 januari 2026
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