Pru UK Reviews 3.632

I have problems with my hand so using the computer is a little difficult
But they were very understanding

Although my initial contact was unable to help me, he was honest about it, said that he would pass my enquiry to somebody who could, did so, they responded in less than a week with the answer

For 20 years I had impeccable service from Pru and highly recommended them. Unfortunately they were unwilling to put the pension into drawdown unless I took third party advice which I felt would be too costly. There was no option to sign a disclaimer and to transfer out of Pru was the only option. I have previously put 3 other pensions into drawdown with other providers successfully but Pru was the most demanding.

I started my pension payments at the age of 21 and have retired with the forecast almost as predicted from the man from the pru making house visits which is a shame they don’t still do this!
Many thanks

Access to retirement funds
Good communication and advice

Making a withdrawal was easy on the website and payment was just a few days. Very good

Uncomplicated and quick.

Just wanted to review savings amounts. Np other details required.

Least amount of time to reply to query I have ever received from Prudential in 20+ years

So far everything has gone as it should, the process is not yet complete but assuming it happens on time I would then offer five star rating

The contempt that this company has shown me and my family, following the death of our father, has been astonishing.

I am having to wait up past midnight, Australian time, to call them just to be told the same, vague unhelpful thing over and over again. Complaining via email has not helped. Every email I send gets no response.

Their contact centre agents don't appear to have any visibility or understanding of what is happening, or why my father's pension still hasn't been paid out. They're giving conflicting time-frames, claiming to 'escalate' my case, but nothing is happening and they will not, for some reason, explain why.

I could not recommend anybody trusting their money to Pru, as whilst it is exceptionally easy to give them your money, further down the line when you or your family might need it and it is perfectly within your right to have it, Pru will keep hold of it for as long as they possibly can. They will lie to you about dates when you will receive it and they will constantly use any tools they can to delay paying it out.

My mother passed away last summer and left us a pension held with the Pru, despite myself and my sisters giving the Pru all of the information and documentation that they need to pay us this money which is legally ours, they continue to delay and misinform us day in day out.

Pru have confirmed several times that they have everything from us that they need, and they have told us that they would be paying out on a date which at the time of writing is 9 days in the past. For various reasons we need this money and yet nothing we say to Pru will result in them giving us any sort of reliable information as to when we might receive it. The only possible reason for this is that they want to keep the money as long as possible regardless of how this might affect us.

It is impossible to speak to anybody at Pru who can actually give us any useful information let alone actually help us to resolve this issue. My advice would be to put your money elsewhere and to avoid Pru at all costs.

Excellent knowledgeable advisor but found your website difficult

Really my agent handled mostly. Very well trusted

Easy to get through

I have an AVC in place with my employer which is paid monthly in the Pru pension. I have been paying in for two years and logged on to the web portal to review how my investment was performing. I could see some of the monthly contributions but the last payment was four months ago. When I questioned why it was taking so long for payments to appear I was told there was an issue with my national insurance number supplied by my employer. This is quite honestly the slowest most unresponsive financial services company I have dealt with and when are lucky enough to get a response I think it is drawn from a tombola. Good luck!