I had problems accessing my account but telephone calls sorted it and then it was very straight forward. The text message came saying the process had started but did not get any more. Overall it was... Toon meer
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Lees wat reviewers zeggen
It was refreshing to actually talk to a friendly human being who quickly understood what we were asking and then passed us on to another person who had more extensive knowledge to help us make an info... Toon meer
Bedrijf heeft geantwoord
I thought the service i received was first class from putting in to withdraw money it only took one week to receive my cash that was really quick
Bedrijf heeft geantwoord
This company has taken 24 years to fail to implement a judge's pension sharing order. I may be dead before I get my benefits if my ex decides to do nothing. Prudential will not acknowledge that fact.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contactgegevens
BN15 8GB, LANCING, Verenigd Koninkrijk
- 0800 000 000
- mandg.com/pru
4,0
Goed
4K reviews
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Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 maart 2026
Antwoord van Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 mei 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 mei 2026
Thank you for everything
29 mei 2026
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money 😡😡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
29 mei 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Really pleased Pru managed to hold onto…
Really pleased Pru managed to hold onto my policy when I completely forgot about updating my address. Managed to track me down and looked after my policy for years
24 maart 2026
Antwoord van Pru UK
Hi, it's great to hear we were able to reunite you with your policy. Thank you for taking the time to leave your review and please let us know if there's anything more you need. Many thanks
The company at present is doing well
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
1 mei 2026
Prompt reply following an issue with…
Prompt reply following an issue with regard to my pension. Awaiting the next step now.
10 mei 2026
Antwoord van Pru UK
Hi Lozzie, thank you for taking the time to leave your review, and we're pleased to hear your issue was responded to promptly, with further contact to be made. If there's anything else we can help with, please let us know. Many thanks
The Company took a while to answer a…
The Company took a while to answer a straightforward query and then gave a negative answer, without suggesting an alternative.
24 mei 2026
Antwoord van Pru UK
Hi Keith, we appreciate your feedback and we're sorry we couldn't resolve your query promptly, or offer an alternative.
We'd like to review your experience in more detail and if you're happy to, please email us at social@prudential.co.uk with further details, including your plan number. Many thanks
Survey too much! And can't remember the date And how can Antone make a date input field so weird?
I got rtayerb bored with the over-complexity of the survey
10 mei 2026
ZERO STARS
If I could do zero I would - I have been trying to transfer my pension for nearly 2 months - they have made it difficult at every turn - I've supplied information, emails, messages. None of these things they need legally as I have had no such problems with other companies. AVOID at all costs - impossible to work with.
22 mei 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Victoria, we're sorry to hear about your experience in transferring your pension, and for the frustration this is causing. We'd like to help, and if you could email us at social@prudential.co.uk with your plan number and preferred contact details, we'll arrange for our customer service team to get in touch. Many thanks
Easy to deal with and the advice I…
Easy to deal with and the advice I received was just what I needed
2 april 2026
Antwoord van Pru UK
Hi Chris, we’re sorry the letter has caused confusion and may have raised further questions. We’d like to help.
Please email us at social@prudential.co.uk with the reference from your letter and your preferred contact details, and one of our team will be in touch. Many thanks.
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