I’ve mad several claims recently for my oldest dog who is now 13.5 years. She has been prescribed medication for arthritis and more recently a possible urine infection. When making the latest claim f... Toon meer
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Lees wat reviewers zeggen
We’ve now been with Many Pets for around 10 years, we currently have three dogs insured. Unfortunately we have had to submit claims for illness and these have always been dealt with very promptly and... Toon meer
Bedrijf heeft geantwoord
A simple and easy to use web portal for access to each pet’s claim details and history on account. Helpful staff at the end of a telephone. Once a claim is established, generally immediate p... Toon meer
Bedrijf heeft geantwoord
I can highly recommend Many Pets. My beautiful boy boxer was insured with them from the beginning. Sadly he only made it until he was 7 years old and throughout his life had many complex medical needs... Toon meer
Bedrijfsgegevens
Over ManyPets Pet Insurance
Geschreven door het bedrijf
Start my quote
We're ManyPets and we’re passionate about pets and have been since before we started out as a pet insurance provider in 2017. That's when we launched our policies based on thousands of pet parents’ feedback on what’s wrong with pet insurance. We wanted to make it better.🐱🐶
Fast forward up to 2026 and thousands of pet owners choose us to insure their furry family members
Our plans
We offer a range of policy options starting from £3k of Lifetime vet fee cover
Online claims 🩺
Submitting a claim is quick and easy - just pop into My Account and follow the prompts. We can also pay your vet directly
Unlimited, 24/7 video vet calls and live chat as standard. 🤳
We’ve all been there, its 2am and your pup or kitty is poorly. All customers get access to unlimited, 24/7 video vet calls, live chat and a symptom checker, as standard. So you can get online advice from a UK-registered vet day or night.
Low vet fee excess 💸
Your vet fee excess doesn’t need to break the bank - with ManyPets you’ll only pay it once a year if you claim.
Contactgegevens
Unit 1b, 1-10 Summers Street, EC1R 5BD, London, Verenigd Koninkrijk
- 0345 340 4090
- support@manypets.com
- manypets.com/uk
4,7
Uitstekend
38K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No fuss claims procedure
No fuss claims procedure, which is easy to follow and the payment was made the next day. When I've had to contact the service centre, the staff have always been professional, efficient and kind. And when I had to say goodbye to my best friend, they couldn't have been better.
20 oktober 2026
Antwoord van ManyPets Pet Insurance
Thank you and our hearts go out to you during this difficult time. We're truly sorry for the loss of your beloved furry friend.
Thank you for sharing your experience with us. We're honoured to have been able to support you during such a challenging time. Our team is dedicated to providing care, compassion, and understanding to each and every pet parent we serve.
Take care, and please don't hesitate to reach out if you need anything.
With deepest sympathy,
V.
The ManyPets Team 🐾❤️
Money Back Guarantee
After a claim free year, ManyPets very quickly refunded 20% of my premiums, as promised.
24 juli 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks Joy, we're so glad to hear that you've had a fantastic experience with ManyPets! We're committed to providing the best possible service for our customers, and it's great to know that we've made a positive difference for you.
Thanks for choosing ManyPets, and for being an awesome customer!
Stay pawsome,
V.
Your Friends at ManyPets 🐱🐶💛
Minor operation claim
Only had to claim for a minor operation on my the baby, but had excellent service from customer service operatives I spoke to. Claim procedure was easy and dealt with quickly.
30 september 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thank you so much for your pawsome review! We're over the moon to hear that you had a first-class experience with us⚡️🏆. We're here to make your journey hassle-free and worry-free!
Your satisfaction is our top priority, and we're thrilled to have met your expectations with no problems whatsoever. 💪🐾
We hope your beautiful fur baby is on the mend now!
If there's anything else we can do to keep exceeding your expectations, give us a bark! We're here to provide you with top-notch service. 🐾🌟
Stay pawsome, and have an amazing day! ✨
V.
The ManyPets team 🐾
Excellent company service.
I have been a customer with Many Pets for 9 years. Customer service has always been excellent and the time settling any claims amazing.
24 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks for your review Elizabeth! We're so touched to hear you've trusted us to look after your pet for the last nine years. 🐾
We’ll keep doing our best to make sure this excellent level of service continues throughout your lifetime cover. 🐾
Stay pawsome, all the best!
V.
The ManyPets Team
Really impressed with prompt payment
Our vets made the claim and once I provided the bank details the payment was made the same day. Really impressed!
23 oktober 2026
Antwoord van ManyPets Pet Insurance
Thanks so much for taking the time to leave us a lovely review, Ken! We're thrilled to hear that your pet's claims were paid out in a jiffy 🍀 Our team works furiously to keep things speedy! We're so happy you're a part of the ManyPets family, please never hesitate to reach out if you or your furry friend need anything.
Stay pawsome! ❤️
V.
The ManyPets Team
Prompt payment with claim
23 oktober 2026
Antwoord van ManyPets Pet Insurance
Thanks so much June, we're thrilled to hear that you received good and speedy service! We're dedicated to ensuring that everything is taken care of as quickly and efficiently as possible, so it's great to know that we met your expectations!
Thanks for choosing ManyPets, and for sharing your positive experience! Stay pawsome, and have a great day!
V.
The ManyPets Team 🐾💙
Antwoord van ManyPets Pet Insurance
Wow, you've made our day Catherine! A quick and easy claim process is what we aim for, and we're beyond thrilled to hear that we delivered. We'll keep up the good work to ensure more smooth, speedy, and purr-fect claim experiences for all our valued customers.
Stay pawsome,
V.
Your Friends at ManyPets 🐱🐶💛
Antwoord van ManyPets Pet Insurance
Thanks a million for your review, Lynda! We're beyond excited to hear you received your claim payment on the same day! That's what we call efficient and super-pawsome service! 💕 Thanks for being a part of our ManyPets family, and we hope you'll continue to enjoy our quick and friendly service! 💛
Stay pawesome, all the best!
V.
The ManyPets Team
⭐⭐⭐⭐⭐ Absolutely fantastic service from…
⭐⭐⭐⭐⭐ Absolutely fantastic service from ManyPets! Claims are dealt with so quickly, which takes so much stress away when your pet needs treatment. I’m so glad I took out the policy, especially with the cost of major surgery. Having that peace of mind is priceless. I would highly recommend ManyPets to any pet owner! 🐾❤️
23 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks a million for your pawsome review Hannah! 🎉 We're thrilled to hear that you received fantastic service from us. It's like music to our ears, or should we say barks and meows! 🎶🌟
We hope your beautiful fur baby is on the mend now?
Thanks for choosing ManyPets. Let us know if there's anything else we can do to make your experience even better. 🌟😸🐶
All the best, and stay pawsome!
V.
The ManyPets Team 🐾
THIS IS A UPDATED REVIEW FROM MY…
THIS IS A UPDATED REVIEW FROM MY PREVIOUS REVIEW
——————-
To be CLEAR my complaint is not resolved. Since my last review was posted I have had a final response, phone call and further email from Manypets, ONCE AGAIN containing false information.
It seems to me that your company is not holding data about policies correctly or are you just completely discarding them hoping I will go away?
Why is it that I have a document via email confirming my policy was cancelled on the 3rd September but you don’t?
Your final response was lacking detail regarding a thorough investigation. I’m not sure how things are done at manypets but when a complaint is investigated I’m sure it’s proper to review all contact from the customer leading up the complaint. You seem fixated on one called which has no real relevance to my complaint.
You confirmed you have no documentation stating my policy was cancelled, but why do I have this?
I received a follow up email on the 8th October containing the same false information but promising a response within 10 working days. It is now the 11th full working day after I received your 8th Oct email and have I received a response? NO
Based on this I requested a SAR (subject access request) for all of the data MP holds against my account, policies etc. this was made on the 27th September (potentially earlier but I don’t have call recordings) it was confirmed as acknowledged on the 8th October email and they had 30 days and would be in touch with me. As a company I would hope that you are how SARs work. You have 30 days from the date my request is made this means you have until the 27th/28th to fulfil this or request additional time. As of yet I have heard nothing.
Just because I am no longer a customer does not mean you can treat me so poorly.
If this is not resolved to my satisfaction by the 30th October I will be issued a complaint to the Ombudsman.
It’s actually quite sad that a company we had been with for 9 years and had nothing but positive things to say about can’t even get the simplest things right.
—————————
We had been customers with many pets for over 9 years for both our German Shepherd dogs. One who has ongoing allergy issues. This required monthly medication which many pets always paid out in full.
We have stuck with them regardless of the ridiculous price increases that we were stung with year after year. This year we could not justify paying the amount they offered at renewal when we would could just save money towards their care ourselves so we decided to cancel.
Before we decided to cancel I contacted Manypets several times through August 2026 to discuss our potential options and a current outstanding claim. I advised on more than one of these calls that we were considering cancelling.
I cancelled my plan on the 3rd September 2026 - I have the emails & certificate confirming this.
Fast forward to the 8th September manypets took the new renewal price from my account of almost £350, causing me to fall into overdraft and other priority bills (mortgage, council tax) to not be covered. I had to request the payment back from my bank and contact many pets to raise a complaint.
Fast forward I received an email and was not happy with the outcome so awaited for their full and final response today (27th September)
They have not upheld my complaint as they apparently have no record of my plan being cancelled prior to renewal date which I have so why do you not have this? I have requested a SAR.
Your complaints handler has focused on a call that I made on the 27th August regarding the outstanding claim saying I did not request to cancel on that call. I never said I did.
They have said I can go to the ombudsman - which I now intend to do. Working in the industry I know this is costly to Manypets. Unfortunately if your complaints handlers can’t be bothered to review complaints in full what do you expect?
YOUR REPLY IS UTTER RUBBISH! I literally have the confirmation emails and certificates confirming my policy was cancelled on the 3rd September!
8 oktober 2026
Review zonder uitnodiging
Claims are paid quickly and efficiently…
Claims are paid quickly and efficiently and when I had a large bill my vet was able to make a direct claim.
23 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks a million for your pawsome review of ManyPets Kathryn! We're thrilled to hear that your claim was settled in a jiffy, just like a dog chasing its favourite toy. 🌟⚡️🐶
Thanks for choosing ManyPets! We'll keep wagging our tails to provide you with the best service. Stay pawsome! 😊
All the best,
V.
The ManyPets Team 🐾
Excellent pet insurance great efficient service with compassion
Many pets have been so helpful when i have needed them very compassionate swiftly dealt with any questions or requests i have had any claims have been promptly paid out to me leaving me without worries of expensive vet costs i will not hesitate to use this company in the future and will definitely recommend to anyone
19 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thank you for sharing this Jackie. We understand how important care and compassion are during difficult times.
Our team is here to support you every step of the way, providing outstanding care and compassion for you and your pet. We're grateful for your trust in us.
Please let us know if there's anything we can do to improve your experience.
Warmest wishes,
V.
The ManyPets Team 🐾
MANY PETS EXCELLENT SERVICE
Very quick response kept up to date all the time
21 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Wow, you've made our day Phil! A quick and easy claim process is what we aim for, and we're beyond thrilled to hear that we delivered. We'll keep up the good work to ensure more smooth, speedy, and purr-fect claim experiences for all our valued customers.
Stay pawsome,
V.
Your Friends at ManyPets 🐱🐶💛
Easy to apply
19 oktober 2026
Antwoord van ManyPets Pet Insurance
Thanks for your review, Jeanne! We’re glad you found the application process quick and easy! 🐾💻 Making things simple for you and your pet is exactly what we aim for. Welcome to the family!
Stay pawesome, all the best!
V.
The ManyPets Team
I telephoned Many Pets to let them know…
I telephoned Many Pets to let them know my dog needed an investigation. The lady I spoke to could not have been more helpful and reassuring. It is a very long time since we have made a claim on our pet insurance and as we had been with Many Pets for just 18 months, I wanted to talk to someone for advice on claiming. We did not need to make a claim in the first year of the policy and we were delighted and surprised to receive a payment for not claiming. Very helpful and caring company.
23 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thank you for your pawsome review Karen! We're thrilled to hear that you found our agent to be helpful. That's the kind of purr-fect service we strive to provide!
We're always here to answer any questions you have about our products and services. If you need assistance, please give us a woof or a meow!
Stay pawsome! 🐾❤️
V.
The ManyPets Team
Great pet insurance
Easy to get in touch with. Very easy to understand and talk too. Clear information about which policy you’ve taken out. Explaining what you got. Competitive prices highly recommend
23 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks so much Stephen, we're over-the-moon happy to hear about your pawsome experience with ManyPets! 🌟📞 Our phone team is always ready to lend a helping paw and make the process as smooth as a cat's whiskers. 🐱✨
Thanks a million for your kind words! If you ever need assistance in the future, we're here for you.😄
All the best, and stay pawsome! 🐱🌈
V.
The ManyPets Team🐾
Excellent service
They always pay claims promptly and the claims process in very easy. Premiums are reasonable. An excellent company.
22 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks Julie, we're absolutely thrilled by your pawsome review! It's like a cat napping on a cloud of satisfaction! 😺💤
We're over the moon to hear that you found us to be a good company!🐾❤️
Thank you for choosing ManyPets. We're here to make tails wag and hearts happy! If there's ever anything else we can assist you with, just give us a bark or a meow! 📞❤️
All the best,
V.
The ManyPets team🐾
Amazing experience so far I’ve had no…
Amazing experience so far I’ve had no issues with big claims, small claims etc. always been 100% transparent with everything and answered queries very quickly.
23 oktober 2026
Review zonder uitnodiging
Antwoord van ManyPets Pet Insurance
Thanks a bunch for your pawsome review Lauren! We're thrilled to hear that our service has been good for you so far. It's like a walk in the park with your furry friend! 🌳🐶
If there's anything else we can do for you or if you have more kind words to share, don't hesitate to give us a bark or a meow. We're here to ensure your pet's well-being and your satisfaction are always our top priority! 😊
Stay pawsome, and all the best! 🌟
Fur-ever grateful,
V.
The ManyPets Team 🐾
This is obviously only about taking out…
This is obviously only about taking out the policy! The reality is if you need to claim !
19 oktober 2026
Antwoord van ManyPets Pet Insurance
Thanks a million for your pawsitive review! And hey, we totally get it that you haven't had to make a claim yet, but rest assured, we're here to lend a helping paw whenever you need it! 🤝
If there's anything else we can do for you or if you have any questions, don't hesitate to give us a meow or a woof. We're here to make sure your pet's well-being is always taken care of! 🐱🐶
All the best, and stay pawsome! 🌟
Fur-ever grateful,
V.
The ManyPets Team 🐾
ALWAYS TIMELY PAYMENT OF CLAIM.
22 oktober 2026
Antwoord van ManyPets Pet Insurance
Thank you so much, we're so glad to hear you're happy with our service! We're always working to make things as easy as possible for our furry friends (and their humans!). We're purrfectly happy to hear you're happy with our service!
Thanks for the pawsitive review! 🐾 Stay pawsome and enjoy your time with your furry friends! 🎉
V.
Your friends at ManyPets 🐾🌈
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