Ordered online, communication excellent. Delivery arrived on the day. The only downside was that DPD gave me a delivery window from 7am to 10pm. It would have been nicer to have a smaller window, o... Toon meer
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Lees wat reviewers zeggen
Mappin & Webb Chester All staff are commendable but one stands out in my opinion. If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead... Toon meer
Bedrijf heeft geantwoord
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how a... Toon meer
Bedrijf heeft geantwoord
I bought 3 watches in 5 weeks for myself and two family members After around 7 weeks of buying mine I found the watch to be quiet heavy for daily wear so thought I’d part exchange it for a diffe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Michael was great as always.
24 mei 2026
Antwoord van Mappin & Webb
Hi Siamak,
Thank you so much for your kind words! 😊
We’re delighted to hear that Michael consistently delivers such a great experience. Your feedback means a lot, and we’ll be sure to pass this on to him,it’ll really make his day!
We truly appreciate your continued support and look forward to helping you again soon.
Best Wishes
Kim
My wife loved the necklace and met all…
My wife loved the necklace and met all expectations
20 mei 2026
Antwoord van Mappin & Webb
Hi Mr Munday,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your wife loved the necklace and that it met all your expectations.
Knowing it made such a positive impression truly means a lot to us. We hope it continues to be a special piece for her, and we look forward to helping you find something just as perfect again in the future!
Best Wishes
Kim
Easy to order delivered next day
18 mei 2026
Antwoord van Mappin & Webb
Hi Shaun,
Thank you for the 5 star review.
We are pleased to hear that you found it easy to order online and received next day delivery.
Thank you for choosing us!
Best Wishes
Kim
Beautiful ring just what I wanted
Beautiful ring just what I wanted. Delivery was amazingly fast.
16 mei 2026
Antwoord van Mappin & Webb
Hi Sharon,
Thank you so much for your lovely feedback!
We're delighted to hear that you love your ring and that it was exactly what you wanted. It’s also great to know our delivery exceeded your expectations ,we always aim to get your orders to you as quickly as possible.
We really appreciate your support and hope to serve you again soon!
Best Wishes
Kim
Website easy to order from
Website easy to order from. Beautiful necklace which was wrapped securely for transit. Quick delivery.
9 mei 2026
Antwoord van Mappin & Webb
Hi JaneMc,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the website easy to use and that your necklace arrived quickly and beautifully packaged. It means a lot to us that everything met your expectations, from ordering through to delivery.
We truly appreciate you taking the time to share your experience and hope to see you again soon!
Best Wishes
Kim
First time purchase from Mappin & Webb
First time purchase from Mappin & Webb, after a friends recommendation.
I found my experience to be flawless. Very knowledgeable and helpful during my process.
A professional service and I will definitely be a returning customer.
12 mei 2026
Antwoord van Mappin & Webb
Hi George,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your first purchase with Mappin & Webb was such a positive experience, especially following a recommendation from your friend.
It’s wonderful to know that you found the service knowledgeable, helpful, and professional throughout your journey.
Providing a seamless and memorable experience is always our aim, so your feedback truly means a lot to us.
We’re thrilled to hear you’ll be returning, and we look forward to welcoming you back again soon.
Best Wishes
Kim
Straightforward
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
10 mei 2026
Antwoord van Mappin & Webb
Hi Samuel,
Thank you so much for your kind words! 😊 We’re really pleased to hear that your order arrived on time and that the whole process was straightforward and hassle-free.
It’s great to know you’d choose to shop with us again, that means a lot to us!
Thanks again for your support, and we look forward to serving you in the future.
Best Wishes
Kim
Excellent presentation quality item…
Excellent presentation quality item delivered in time and very quickly would recommend as I got the same treatment when I bought my wife’s Cartier watch from the Glasgow shop would recommend mappin&webb
10 mei 2026
Antwoord van Mappin & Webb
Hi Mr Jenkins,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you were pleased with both the quality of your item and the speed of delivery. It’s especially rewarding to know that you’ve had consistently positive experiences with us, both online and during your visit to our Glasgow boutique.
Your recommendation truly means a lot, and we hope to have the pleasure of assisting you again soon.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi D Matthews,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying both the range and quality of our products, as well as our easy ordering process and fast delivery.
It truly means a lot to us that we’re meeting your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again soon!
Best Wishes
Kim
prompt efficient service and delivery…
prompt efficient service and delivery at a competitive price
6 mei 2026
Antwoord van Mappin & Webb
Hi Nicholas C,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you appreciated our prompt, efficient service and competitive pricing, that’s exactly what we strive to deliver every day.
Your kind feedback means a lot to the team and motivates us to keep providing the best experience possible.
We look forward to serving you again soon!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Daniel,
Thank you so much for your kind feedback! 😊
We're delighted to hear you had a positive experience. We really appreciate you taking the time to share this and look forward to welcoming you again soon.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Mr Scott,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found the assistant very pleasant providing a friendly and positive experience is something we truly strive for.
It means a lot that you took the time to share your feedback, and we hope to assist you again soon!
Best Wishes
Kim
Friendly and efficient service without…
Friendly and efficient service without being OTT. Thanks Isabelle for your help in choosing the perfect ring and for our little guided tour of the jewel house!
2 mei 2026
Antwoord van Mappin & Webb
Dear Mr B,
Thank you for taking the time to write us a review, we are delighted Isabelle was able to assist you with purchasing the perfect ring.
Warm regards
Client Experience
They did what they said they would do!
They did what they said they would do!! That simple!!
3 mei 2026
Antwoord van Mappin & Webb
Dear Harry Jelly,
Thank you for he 5* review!
Warm regards
Client Experience
Pleased with watch
3 mei 2026
Antwoord van Mappin & Webb
Hi Robert,
Thank you for the 5 star review.
It is great to hear that you are pleased with your watch. We do hope that you enjoy wearing it.
Thank you for choosing us.
Best Wishes
Kim
excellent service as usual
2 mei 2026
Antwoord van Mappin & Webb
Hi Andrew,
Thank you for your 5‑star review! We’re glad you were happy with the service , and we really appreciate your feedback.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Mr Foster,
Thank you so much for your 5‑star review!
We’re really pleased to hear that you were happy with both the service and the product. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best Wishes
Kim
Great service and product
1 mei 2026
Antwoord van Mappin & Webb
Hi Daniel,
Thank you so much for your 5‑star review!
We’re really pleased to hear that you were happy with both the service and the product. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best Wishes
Kim
You did not respond to my email sent on…
You did not respond to my email sent on 22 April regarding a problem with one of the earrings
29 maart 2026
Antwoord van Mappin & Webb
Hi Elizabeth,
Thank you for your review.
Please accept my sincere apologies for the experience you have received while shopping with us, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
Platinum solitaire ring defective after only 4 years!
So imagine you retire in 2022 after 30 years service & you go into the renowned Mappin & Webb store in York, known for being the Royal Household jewellers, regarded as the elite jewellers in the city of York. The service was excellent, making your visit and purchases feeling special, spending approx £6500 on 3 platinum rings, a diamond solitaire ring, a diamond eternity ring & a men’s wedding ring plus a gents Tissot watch at £700. Now wind the clock 4 years on an a catastrophic failure of the solitaire ring where the ring split at two points where the main ring connects to the collet holding the solitaire diamond in place, making the ring unwearable. This failure not caused by any damage or accident but merely by the manufacturing process undertaken by the makers ie Mappin & Webb production team in London. We took the ring which we expected to last for years even decades back to the store where it was inspected by the staff who said they had never seen a failure like this before and then mentioned sending it away to be repaired at OUR cost because we did not take out their insurance on purchase? We also had to pay the £25 postage fee for them to send the ring to their London repair centre for a specialist to access and repair the ring.
Beware when you buy an expensive ring or top brand watch like Rolex or Tudor you only get 12 months warranty from the “top rated” Mappin & Webb UNLESS you take out and pay for an extended warranty on luxury items which you would expect to last for decades. Will see what the team in London says about the defect and the solution the company comes up with.
30 april 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Ian Parker,
Thank you for your review.
Please accept my sincere apologies for the experience you have received while shopping with us, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
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