Ordered online, communication excellent. Delivery arrived on the day. The only downside was that DPD gave me a delivery window from 7am to 10pm. It would have been nicer to have a smaller window, o... Toon meer
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Mappin & Webb Chester All staff are commendable but one stands out in my opinion. If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead... Toon meer
Bedrijf heeft geantwoord
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how a... Toon meer
Bedrijf heeft geantwoord
I bought 3 watches in 5 weeks for myself and two family members After around 7 weeks of buying mine I found the watch to be quiet heavy for daily wear so thought I’d part exchange it for a diffe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The ordering process and aftercare was…
The ordering process and aftercare was excellent, I would have given 5 if it wasn’t for the failed delivery and lack of response from DPD
12 juni 2026
Antwoord van Mappin & Webb
Dear Corvene,
Thanks for sharing your feedback. We are pleased to learn that you found the ordering process and aftercare excellent, however we are sorry to hear about the failed delivery and lack of response from the courier, and we apologise that this impacted your overall experience.
Kind Regards,
Mia.
Great products and service …
Suzy was very friendly and knowledgeable. There was a good range of products and the visit to the York store was a real pleasure. We would definitely recommend this store and special thanks to Suzy for all your help
11 juni 2026
Antwoord van Mappin & Webb
Dear Brandon,
Thanks for sharing your feedback. We are delighted to learn about your positive experience with Suzy and that you enjoyed the range of products during your visit to our York store.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind Regards,
Mia.
Ordered and arrived seven days later
Ordered and arrived seven days later, received email telling me when it was due by courier. Beautifully packed.
10 juni 2026
Antwoord van Mappin & Webb
Dear Beverley,
Thankyou for leaving a 5* review.
I am pleased to hear that you are happy with the delivery and that you were kept informed.
Kind Regards,
Mia.
Antwoord van Mappin & Webb
Dear David,
Thank you for the 5* review.
We are pleased to hear that you are happy with the quality of our products and the prompt delivery, thank you for your purchase.
Best Wishes,
Mia.
Antwoord van Mappin & Webb
Dear Debbie Rudd,
Thank you for your lovely 5* review.
I am pleased that you have had a great service from start to finish.
Best Wishes,
Mia.
Antwoord van Mappin & Webb
Dear Lynne,
Thank you for taking the time to leave a 5* review. I am pleased to hear that the website is easy to order from and you are happy with the quick delivery and your purchase.
Kind Regards,
Mia.
Staff were fantastic I am always…
Staff were fantastic I am always well looked after I have bought a variety pieces which I am delighted with. Thankyou
7 juni 2026
Antwoord van Mappin & Webb
Dear Doreen,
We are delighted to hear that you are consistently well looked after and that you have been pleased with your purchases.
Best Wishes,
Mia.
Earrings bought online (by my husband)
Earrings bought online (by my husband), delivered in about 3 days - arrived yesterday (Saturday). Huggie-style earrings, so posts are supposed to click into hinged back, but did not click properly, so too easy to open and close (I lost one of this style earring last week - the lost one was not as easy to open and close, so I was afraid to wear them before the matter was rectified - only need to slightly bend posts, but felt that should be done by a M&P jeweller, as they were brand new). I phoned the Guildford branch who were happy to try to help, or exchange if not possible to fix, but they wanted me to make an appointment - not same day, so not convenient. Phoned Regent St (London) branch, Connor said they could not help in-store because they’d been bought online, and would not exchange, because they’d would be ‘giving away’ a pair! He gave me the number for ‘Customer Experience’, and said they were open 9-6, 7days a week (the only customer service team I’ve come across to work those hours at the weekend) but when I called, I was in the call queuing system (starting as No 4, then No1 for 35mins) for an hour, when I finally got a message saying there was no-one available to help, please try later!). I then drove to the Kingston branch (without phoning). They didn’t have the earrings in stock, so could not exchange them, but are sending them back for me, and have requested an exchange. All staff, but particularly Noay (don’t know correct spelling) were so helpful and understanding, and a credit to the company - we finally got the level of customer service we expected from Mappin & Webb. If we had had the same response as from the other stores, we would have just requested an immediate refund. If the new earrings have the same problem, we will just get a refund - as there appears to be a quality control issue - not what one expects when paying so much money for a product from such a reputable company!
7 juni 2026
Antwoord van Mappin & Webb
Dear Simon,
Thank you for your feedback. We’re very sorry to hear about the issue with the earring clasp and the difficulties you experienced seeking support. This is not the standard of quality or service we aim to provide. We appreciate your patience throughout and are pleased that the Kingston team, particularly Noay, were able to assist and arrange an exchange for you.
We do hope the replacement meets your expectations, but if you need any further support, please do not hesitate to contact us at client.experience@thewosgroup.com.
Kind Regards,
Mia.
Antwoord van Mappin & Webb
Dear Diana,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery and that it is precise and safe, thank you for your purchase.
Best Wishes,
Mia.
Excellent in store experience (Glasgow) and then delivery…
Excellent in store and then delivery experience.
From the moment we walked into the store we were treated with courtesy and respect, the sales lady was knowledgeable and professional, we were seated and offered drinks & cocktails.
Insurance was offered but not hard sold to us, we had the option to think about it and told clear timelines.
After choosing & paying for the watch we were not hurried out of the store and it was a very pleasant experience.
The watch arrived beautifully packaged to our front door.
We would certainly purchase in store and online again.
Thank you 🤩
1 juni 2026
Antwoord van Mappin & Webb
Dear Katie,
Thank you for this lovely 5* review. We are delighted to hear that you had such a positive experience both instore and with delivery. It is great to know that you would purchase in store and online again and we hope to welcome you back soon.
Best Wishes,
Mia.
Very Happy
Respected company fast delivery easy payment options. My wife won't see it until 20th June, her 60th birthday so cross fingers.
4 juni 2026
Antwoord van Mappin & Webb
Dear Kevin,
Thank you for your lovely review. We’re so pleased to hear that you were happy with the service, delivery, and payment options. We hope she loves it when she opens it on her 60th birthday. Thank you again for choosing us, and we appreciate your kind words.
Best Wishes,
Mia.
Very quick response to order and fast…
Very quick response to order and fast next day delivery
1 juni 2026
Antwoord van Mappin & Webb
Hi,
Thank you for taking the time to leave a wonderful 5* review.
I am pleased to hear that you are happy with the speed of response and the delivery for your purchase.
Best Wishes,
Mia.
Had to return a bracelet that broke
Had to return a bracelet that broke. Only about a month old. The process to return was long and not easy. You pay for the postage yourself ( it is refunded, however you are out of pocket for a number of weeks). The item was deemed not faulty so no refund or replacement. Sorry mappin and Webb but you have lost a customer and I will not be recommending you to any of my friends
22 mei 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Dear Paula,
Thanks for sharing your feedback, we are sorry to learn about your bracelet breaking and apologise that our service did not satisfy your expectations. We would welcome the opportunity to put this right for you, please contact us on client.experience@thewosgroup.com.
Kind Regards
Mia.
Extremely efficient service- thank you.
1 juni 2026
Antwoord van Mappin & Webb
Dear Cherry,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best wishes,
Natasha
Great store!
Bought cufflinks for my husband, arrived super quickly and gorgeously packed, he loved them, very good quality as well.
22 december 2025
Antwoord van Mappin & Webb
Hi Catalina,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you were pleased with the cufflinks and that they arrived quickly and beautifully packaged.
It’s wonderful to know your husband loved them too, that really means a lot to us.
We truly appreciate you highlighting the quality, and we hope to welcome you back again soon!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Carl,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that everything met your expectations and that you had such a positive experience with us.
Your kind words truly mean a lot to our team, and it’s fantastic to know we were able to deliver exactly what you were looking for.
We look forward to welcoming you back again soon!
Best Wishes
Kim
Excellent service from ordering to…
Excellent service from ordering to delivery and I was able to track my package and received regular updates. Plus the parcel was handled with care by the courier. Thank you
27 mei 2026
Antwoord van Mappin & Webb
Hi Debbie,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience from ordering all the way through to delivery.
It’s great to know that the tracking updates kept you informed and that your parcel arrived safely and handled with care.
Your kind feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Ben,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with us every time.
Providing accommodating and consistent service is something we truly pride ourselves on, so it means a lot to know it’s being recognised.
We really appreciate your support and look forward to welcoming you again soon! 😊
Best Wishes
Kim
Clear website
Clear website. Very fast delivery with good packaging and a beautiful product. Thank you!
27 mei 2026
Antwoord van Mappin & Webb
Hi Mrs Stocker,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found the website easy to use and were happy with the fast delivery, careful packaging, and the product itself.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to see you again soon!
Best Wishes
Kim
Very helpful customer service
Very helpful customer service, excellent service! Thank you very much! Highly recommend.
24 mei 2026
Antwoord van Mappin & Webb
Hi Irena,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found our customer service very helpful and that you had an excellent experience with us. Your recommendation truly means a lot, and it motivates the whole team to continue delivering the best possible service.
We really appreciate your support and look forward to welcoming you again soon!
Best Wishes
Kim
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