Ordered online, communication excellent. Delivery arrived on the day. The only downside was that DPD gave me a delivery window from 7am to 10pm. It would have been nicer to have a smaller window, o... Toon meer
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Lees wat reviewers zeggen
Mappin & Webb Chester All staff are commendable but one stands out in my opinion. If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead... Toon meer
Bedrijf heeft geantwoord
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how a... Toon meer
Bedrijf heeft geantwoord
I bought 3 watches in 5 weeks for myself and two family members After around 7 weeks of buying mine I found the watch to be quiet heavy for daily wear so thought I’d part exchange it for a diffe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Mappin & Webb
Hi Kate,
Thank you for leaving a 5* review.
It is great to know that you received your order promptly and received information throughout the process.
Kind Regards,
Mia.
Excellent service
29 juni 2026
Antwoord van Mappin & Webb
Hi Neil Reardon,
Thank you for taking the time to leave us a 5* review.
I am glad to hear that you received excellent service.
I hope you are pleased with your order!
Warm Regards,
Mia.
Looking for something special
Looking for something a little special for my husband as a little surprise,
found what I was looking for order place with next day delivery available what more do you want!!
Informed re exact time of delivery lovely courier polite. Will be keeping my eye on the website for something for me!!!
26 juni 2026
Antwoord van Mappin & Webb
Hi Alison,
Thank you so much for your review!
I am delighted to hear that you found the perfect surprise for your husband and that our next-day delivery service and delivery updates made the experience even better.
It's wonderful to know that our courier left such a positive impression.
Best Wishes,
Mia.
Antwoord van Mappin & Webb
Hi Katrina Stamp,
Thank you for taking the time to leave a wonderful 5* review.
I am pleased to hear that you are impressed with the prompt postage and you found the website easy to use.
I am glad that you are happy with your new purchase.
Best Wishes,
Mia.
Chester
Chester, shopping for a watch for our son’s 21st. From the minute we walked into the store the service, professionalism and friendliness was just amazing. We had a browse and he tried a few on, no pressure. Just super helpful.
We later returned to buy. We had drinks at the bar while we waited for Jack to finish serving.
Our son said, the whole experience was just amazing and a day that he will never forget, it was made to feel so special.
THANK YOU to all of the team but particularly Jack.
20 juni 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Karen Blakemore,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that your son’s 21st birthday experience with us in Chester was so memorable. It’s fantastic to know that from the moment you arrived, the team made you feel welcome, supported, and never under pressure while choosing such a special piece.
Thank you again for choosing us for such an important milestone. We hope to welcome you and your family back again in the future.
Best Wishes,
Mia.
Antwoord van Mappin & Webb
Hi Mr. Alan Parker,
Thank you for leaving this lovely 5* review.
I am delighted to hear that you were able to purchase your order quickly and smoothly and the postage impressed you.
Your kind words mean a lot to us, thank you.
Best Wishes,
Mia.
I was delivered the incorrect item and…
I was delivered the incorrect item and waited for 49 minutes on hold for anyone to answer
21 juni 2026
Antwoord van Mappin & Webb
Dear Mr. Simon Debondt,
Thank you for your feedback.
We’re very sorry to hear that you received an incorrect item and for the extended wait time when trying to contact us. We understand how frustrating this must have been, and this is not the level of service we aim to provide.
Please contact mwenquiries@mappinandwebb.com so we can look into this for you.
Best wishes,
Mia.
Bought Seiko for the Mrs
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how and who to contact for bracelet adjustments etc. order arrived next day less than 24hrs of ordering, very impressive. Wish the Rolex’s I’ve been trying to get could arrive like that. The Santos is absolute quality and beautiful. The Seiko presage ‘frozen Daiquiri’ Diamond cocktail time 34mm is a lovely fun watch for the Mrs to wear at the beach, pool etc. She loves it , looks great and great value for money
21 juni 2026
Antwoord van Mappin & Webb
Dear Arthur Welsh,
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a smooth and positive experience, from using your gift voucher to receiving your order so quickly. It’s great to know our aftercare support and guidance were helpful too.
Kind Regards,
Mia.
Antwoord van Mappin & Webb
Dear Powell,
Thank you for your great 5* review.
I am delighted that you are happy with your purchase and the prompt delivery of it.
Best Wishes,
Mia.
Order and delvery were excellent
Order and delvery were excellent.
The item is for my wife so I haven't opened, it will be a little while until it is ! But the price seemed so good I bought it in advance. But the items I have had from M and W before have always been good so fingers crossed the packer put the necklace in the box.
19 juni 2026
Antwoord van Mappin & Webb
Dear John,
Thank you for your feedback.
We’re delighted to hear you’ve had positive experiences with us in the past and that you were able to take advantage of such a great offer. We hope the gift is everything you expect when it’s opened.
Best Wishes,
Mia.
Super coool 👍
19 juni 2026
Antwoord van Mappin & Webb
Dear Mr. Martins Pelitis,
Thank you for your great 5* review.
I am happy that you have had a good experience with us.
Many Thanks,
Mia.
Tarnished bracelet
Sent back a bracelet because it had become tarnished . My wife is highly allergic to many things and as such didn’t use perfumes or have any ‘nasty’ chemicals which could do this. They did send us another bracelet without much fuss but didn’t explain why the original had become tarnished which is frustrating. What if it happens again? I’m querying the actual metals in the bracelet.
18 juni 2026
Antwoord van Mappin & Webb
Dear Mark,
We’re sorry to hear about your concerns regarding the bracelet and understand your frustration, particularly around the lack of explanation.
If you contact us at client.experience@thewosgroup.co.uk we can look into this for you.
Best Wishes,
Mia.
We needed a last minute gift for…
We needed a last minute gift for fathers day.
Emma Truesdale at the Chester branch was very quick in helping to accomodate the purchase and making sure it was delivered in time. I was consistently updated by email.
18 juni 2026
Antwoord van Mappin & Webb
Thank you for your kind feedback.
We’re delighted to hear that Emma provided such prompt and attentive service, especially for a last-minute Father’s Day gift. Ensuring everything was arranged smoothly and delivered on time is exactly what we strive for, so it’s wonderful to know this was reflected in your experience.
Best Wishes,
Mia.
Great experience from start to finish.
The ordering process simple, delivery very prompt.
16 juni 2026
Antwoord van Mappin & Webb
Dear Jamie Hedderman,
Thank you for your great 5* review.
I am delighted that you found our ordering process simple and had prompt delivery.
Warm Regards,
Mia.
Antwoord van Mappin & Webb
Hi Michael,
Thank you so much for the 5 star review. It is great to hear that you found the website easy to use and received your order with no problems.
We do hope that you will shop with us again soon.
Best Wishes
Kim
I finally bought a chain with ring…
I finally bought a chain with ring pendant on the online shop. There was nothing in the description of the piece about either the length of the chain or the gold weight of the piece. I asked FIVE time for this fairly basic info without the courtesy of a reply. Rather than let the piece go due to poor customer service, I went ahead and bought the chain. It is small and I wouldn’t have bought it if I’d been given the information requested. However, it is a lovely piece and I am not sure I want to return it. Disappointing experience all round ‘though and I am sure you could have done better.
14 juni 2026
Antwoord van Mappin & Webb
Hi Brenda,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience, particularly the lack of response to your enquiries prior to purchase.
We’re pleased to hear that you find the piece lovely, but we completely understand your disappointment in receiving an item that did not meet your expectations due to missing information.
Your feedback has been noted and will be shared with our team to ensure we improve both our product descriptions and our responsiveness moving forward.
If you would like any further details about your piece, or if you are still considering your options, please don’t hesitate to reach out to us directly, we’d be more than happy to assist you.
Thank you again for your honest feedback; it helps us do better.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Michael,
Thank you for your kind feedback! We’re delighted to hear that you were pleased with our prices and next-day delivery. Providing excellent service is always our priority, so it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Best Wishes
Kim
Antwoord van Mappin & Webb
Dear Kenny,
Thank you for leaving a 5* review.
I am pleased to hear that you had great service, thank you for your purchase.
Best Wishes,
Mia.
Great experience,all staff were…
Great experience,all staff were friendly and we were assisted by Joseph who helped us pick out a birthday gift.The store was immaculate and Joseph went above and beyond to make our visit effortless
14 juni 2026
Antwoord van Mappin & Webb
Dear Emma,
Thank you for your 5* review.
We are pleased to hear that you are happy with the experience you received from Joseph when picking out a birthday gift.
Best Wishes,
Mia.
First bracelet broke in two days
First bracelet broke in two days, eventually replaced, customer service impossible to get an answer from, replacement bracelet broke within 3 days in exactly same place, just dropped off!!!
Update received a reply, not mentioning it’s the second broken bracelet, and suggesting I contact customer service! This I did last week, all I got was an instruction to return!!!
6 juni 2026
Antwoord van Mappin & Webb
Dear David,
Thanks for sharing your feedback. We are sorry to learn that your bracelet broke shortly after purchase and that you experienced difficulty contacting our customer service team, and we apologise that our service did not satisfy your expectations.
We would welcome the opportunity to put this right for you, please contact us on client.experience@thewosgroup.com.
Kind Regards,
Mia.
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