Marks and Spencer Reviews 

Visited the Sheldon Square branch last night with my son who wanted to treat me to birthday cupcakes and accidentally left my wallet at the till. A nice lady named Maryna (short, blond hair with a lovely smile) kept it safe until we could come back for it.

Visited the M&S Birmingham Bullring store on 19/09/26 for a bra fitting. It was very easy to book an appointment online. The store was busy, but tidy and well presented. I had a bit of a wait when I arrived; it ran about 20 minutes past my appointment time before I was seen. However, the bra fitting experience itself was very good, and the lady who completed it was friendly, easy to talk to, and met my preferences well.
A negative, though, was that there were no bras on the shelf in my size for the ones I tried on that fitted well during the fitting, so I left without any, but I did manage to purchase these the same day online via the website. However, this did mean paying for delivery for them. It would be good if all sizes were stocked on the shelf.

I am extremely dissatisfied with the way I was treated at the M&S Solihull Sears Retail Park store.
My request to return a pair of trousers was refused because the purchase was approximately 40 days ago, outside the stated 28-day returns period. I understand that policies exist, but I asked to speak to the manager to see whether any discretion or alternative solution could be considered.
Instead of trying to assist me, the manager told me to “give them to charity” when I asked what I was supposed to do with the unused trousers. I found this comment rude, dismissive and completely unacceptable from someone in a management position.
Good customer service is not just about repeating a policy. It is also about treating customers respectfully and making a genuine effort to help. Unfortunately, I received neither. I have raised a formal complaint with M&S and expect this matter to be investigated.

Using a gift card for a pair of trousers,made the ultimate error of not keeping my receipt.Not encouraged either or informed its required for return. The trousers aged me by about 20yrs ,back down from Glasgow to Ayr to return them.Staff interrogated me then lectured me about keeping receipts enjoying every moment
I'm far too polite to instruct them on where to stick them but £28.00 can buy their overpriced food
It's over 2 decades since I last bought clothes from Marks. One look at the stone faced assistants who already had decided I could be a thief or part of a criminal cartel will definitely keep me away for another.

Judging by all the ongoing poor reviews, I suspect M&S couldnt care less about them
Well here is another .. Sizing is not consistent 34 inches should be the same regardless of where its made, isnt that what quality control means. 2 pairs of shorts purchased 1 fits perfectly the other too tight.
2 large T'shirts tried on, both different lengths and terrible fitting on one of them - more like x large.
M&S used to be reliable and a safe bet when it came to quality, not anymore.
Seems like you are being forced to buy the Autograph range if you want something thats quality and fits as per the label.
Disappointing to say the least.

We love M&S,food, clothing, gifts, that's where we always do our shopping 🛍️,

If you do not purchase online and have a problem,complaint or query forget getting any help.
I bought a Big Mix 1.2kg and the first three chocolates out of tin the chocolate was white bloomed.I tried to call M and S then tried online to contact customer services.No chance.If you do not have an online account or home delivery you cannot access anyone to help.
I am not returning to M and S as previously I bought a birthday cake,took it back in store for exchange as it was rock hard and was told it was fine!No it was not and now I have chocolates with a white bloomed.
Customer services do not resolve problems or queries which is a shame as I am not the only one complaining.
Only display of flavours is on under side of tin and does not show colour wrappers so no idea what you are unwrapping,useless all round.

I am so shocked. I have shopped at M&S for 40 years. I bought some underwear in a hurry in Bath 6 weeks ago. One pair was the wrong size. I live in the country (classic M&S customer) so I don’t get to go shopping much. Returned to Swindon store with receipt and asking for credit against my new purchase as I realised I was too late for a refund. The assistant had to ring for permission. When I queried this he made me feel useless. I tried saying I have shopped for 40 years and why has this changed and he did the classic Gen Z I think you are being angry. I asked if he was new and he said he had only been there 2 weeks. So why are they not empowering customer service stafff more? Supervisor came told me 3 weeks for a return I said I wanted an exchange anyway and I live over 30 mins away from nearest store so I have not been shopping since. She made a big deal of making an exception and exchanged for new purchases. Came away feeling upset disappointed and in future I will not be able to shop in M&S just incase I need to return something!

I’m trying to activate my new M&S credit card, but I’m completely stuck because the M&S app will not recognise my photo ID.

I have now tried to register seven times. Each time, I provide all the requested personal details and go through the photo ID verification process, but the app fails to recognise my ID and therefore refuses to complete the registration.

I have tried both my passport and driving licence, carefully following the instructions, with exactly the same result each time.

The particularly frustrating part is that there appears to be no alternative way to resolve this. There is no help email, and the M&S website directs customers to use the chat function in the app — which is precisely the app I cannot access because registration is failing.

I called customer services and explained the problem. I was told that the errors had been fixed and that I should try registering again. Unfortunately, I have just tried again and received exactly the same failure.

At this point I have spent a considerable amount of time repeatedly providing the same information and trying different forms of perfectly valid ID, without being any closer to being able to use my new card.

M&S — please can someone who can actually resolve this contact me and provide an alternative way to verify my identity and activate the card? I would much rather get this sorted directly than have to keep repeating the same failed process.

I’m posting this here because I have been unable to find an effective way of getting help through the normal M&S channels.

Visited the Banbury store at the weekend and there were ZERO till operators but lots of queues for self service tills. It was also not possible to add my Sparks card. After complaining online, I received a passive aggressive email so M&S clearly don’t care. The Waitrose store in Banbury is a much nicer experience with real people in real uniforms with real personalities so that’s where I will go in future.

The item I bought was dreadful quality. I tried to leave a review but now you can only leave a review when you’re invited by Marks and Spencer to do so in an email. This is appalling, only positive reviews get loaded up with just a handful of negative ones to give the illusion of ‘balance’. As soon as you raise a return request they can tell you’re not ‘happy’ with the purchase and therefore they don’t ‘invite’ you to leave feedback. This is such dishonest behaviour and yet one more reason why they are losing more and more customers (according to on-line reporting. I gave in and order a few things recently for someone else and I have yet to be sent an email, inviting feedback! disgraceful.

Great quality clothing that is long-lasting, with classic designs and lovely colours for both children and adults.

I’ve just bought a few pieces for myself and my little son, and once again, it was a great purchase. The quality is excellent, and the clothes are both stylish and practical. Highly recommended!

Very disappointed in the quality of the flowers both from the store and those sent by post. All 3 gifted bouquets due to a bereavement were large and must have been very expensive. The roses dropped after one day and the leaves in particular were dry and crispy and fell off, also after 1 day.
I rang just to express my disappointment and to find out who I needed to speak to so that they could look into this and maybe check how they were being stored before delivery or store display. They said they wouldn’t do anything without a reference number which was on the label on the box which I had torn off before putting out for collection. Nothing inside. Not interested in the store bought flowers either. The lady on the phone was doing her best but I had to admit defeat .

Recently placed an order for flowers to be delivered for my girlfriend , her husband had just died! I included an in depth message which took ages to get right! The flowers arrived on the correct day but no message included so she had no idea who they were from? Under her distressed mind she had to ring around family and friends and ask if any of them had sent her flowers!! I rang m& s told them what had happened and all they could say was sorry !!! I said that was of no help to me or my friend , after a long discussion she offered me £15 back - I was not happy and asked to speak to a manager - I was told there wasn’t one !!!! By then I’d had enough excepting the £15 but then realising that I had to spend it back in their shop !!!!! I’m disappointed and disgusted by what I thought was a reputable company. Never using them again.

Bought 2 packs of underwear in my size. One set is too small (03618042 ) and one set is too big (25987034)

I complained with photos and their response was, thanks for the info and we understood your disappointment. No offer of refund, return slips or credit note.

Bought in York on the way to the ferry and returning them from Luxembourg is expensive. I’m £30 down and helped their quality control department

Update - now received a £30 gift voucher !!!

Ordered flowers for my sister in law who was recovering from bowel cancer op, the picture on website is nothing like what was delivered. Not nearly as many blooms. Quite upset as they were £35

After an hour I gave up trying to place an order on their website- it's absolutely shambles. Full of glitches. Eventually, one of the dresses was no longer available. Will shop elsewhere

I shopped for underwear at Brent X M&S. Despite a fitter in the store assuring me that one item I had tried would be perfect, when I got it home, it is far from that. The sizing is bizarre. Another set of multipack items also an awful fit. Apparently, if you buy items in store, you cannot leave reviews online. I will not be back there in the near future.

Bought stainless steel storage with snap on plastic lids. Lids do not snap on or even fit. Complete waste of money. Really surprised at this, will not be buying m and s homeware again.

Flowers delivered for my wife didn't last. Supposed to be roses and freesias, there were only 3 stems of each. The freesias died before they had a chance to open. The roses did open but soon withered.
I thought I would give M&S one more chance after a previous purchase when I got a refund after sending a photo of dead flowers. That was an ordeal as they insisted that my wife made the claim although I had paid - very embarrassing!
They used to send really nice bouquets but they changed supplier I think.
So that's it, never again.