Marks and Spencer Reviews 

Very disappointing experience

I placed an online order on the M&S website on 29 August. The payment was taken from my bank account, but then the website showed an error and I never received an order number. The order simply wasn’t completed, even though I had already been charged.

As the items were my children’s school uniform, I had no choice but to place the order again and pay for everything a second time. I waited a few days for the first payment to be returned, but when nothing happened, I contacted customer service.

Since then, I have had to call several times. First, I was told the money would be back in my account within two days. It wasn’t. I called again and was told it might be delayed because of the bank holiday. I called again and was told it had been passed to the finance team and that I would receive an email within 24–48 hours. No email came. When I called again, I was then told that sometimes emails can take up to 72 hours to arrive(!) even though 72 hours had already passed.

This morning, I was finally told that a note had been added and that my refund should be processed within 3–5 working days. I really hope this is correct, but after everything that has happened, I honestly don’t feel very confident.

What makes this experience particularly disappointing is that I never expected this from M&S. Having to pay twice, spend so much time chasing my own money, and repeatedly contact customer service has been incredibly frustrating and upsetting.

Overall, a really disappointing experience from a brand I genuinely expected better from.

Ordered a special bouquet of flowers from Marks and Spencer on next day delivery for a special occasion. They failed to deliver or update that no delivery would happen. Will never order anything from M & S again, totally unreliable.

Shout out to the ladies in Teesside park store. What a lovely bunch of people. So helpful so efficient and so professional.

My husband decided to treat us to the M&S Beer battered Scottish Haddock with Pea Puree advertised by chef Tom Kerridge....Well I have to say it was a massive disappointment ... Cooked to the instructions on the packaging, unfortunately the batter was extremely soggy, the fish was tasteless & dry,and as for the Pea Puree absolutely non existent ... A real waste of time and money ....Have to say I really wouldn't recommend this product...Not an enjoyable experience...

Witney Food has gone so far downhill in recent weeks I've decided to agree with my other half and shop elsewhere. We regularly enjoyed their ready meals, but now its mostly only bland chicken mush or just seafood to which we are both allergic.
Bring back the BEEF CURRY, it was delicious, but now this one store refuses to stock it, Horrible Shop!

The clothing collection point at the Food Hall, Bidston Moss, is completely automated with no Customer Service desk. If you're unhappy with this you have to speak to the manager who seemed to me to be completely lacking in customer care skills. Not rude but but not particularly helpful either. Certainly, if I were in control of appointments at the store he would not be a manager. Having got the item from the store I took it home and upon opening found the quality to be mediocre at best and not what has traditionally been associated with Marks & Spencer's. They seem to be living on past glories and I would not be surprised (judging by the number of Internet complaints about the drop-in quality and service), if the company were to go out of business. They certainly will not be getting any profits from me in future.

I bought stuff online and I was overcharged for postage - it should've been free. I asked for a refund three weeks ago and despite agreeing they've overcharged me, they have still not refunded me.
They won't repay me via my original method of payment which was by credit card, and are demanding that instead I send them my bank account details via a web link.
Their web security was recently breached so I am not prepared to give out this information to them. It's outrageous. Why can't they refund via my original payment method? No way am I shopping with them ever again.

Why do M&S insist on punishing Celiacs?? First of all they ruined their gluten free macaroni and made it tasteless and basically inedible and now they’ve made it virtually impossible to get your hands on the ONLY decent gluten free cake on the market. I bought their gluten free coffee cake every weekend and now it’s disappeared from the shelf at my local M&S for good apparently. It’s still being produced but only available at select M&S stores, so I’ve been told. For me that would entail a 120 mile round trip to purchase one. I wouldn’t mind if it was because it was not selling but I have jostled with others trying on occasion to get my hands on the last one. WHAT IS GOING ON? Why would M&S do this with something so popular?? Stop punishing us celiacs for goodness sake!!

Witney M&S food, but only for a few....
Until a month or so ago it was the home to "The Best Curry in England", but local management have now very Selfishly ditched it!
"The Goan Beef curry" was the BEST curry I have ever tasted, but strangely RARELY in stock, the ever present member of staff I regularly speak to told me, it comes in but sells out so fast!
Local management have apparently stopped it "due to numbers", I'm not surprised they don't sell many, they have never Ordered enough stock in to sell, who makes these people managers???
So Oxford still stocks it, so I need travel to Oxford and HOPE AND PRAY they have some in stock???
There is NO Alternative in Witney M&S, only prawn or chicken, and being allergic to Seafood, and a dislike of Bland Tasteless chicken dishes No Choice.
PLEASE GET NEW MANAGEMENT AND BRING BACK PROPER FOOD.

I bought two Alizza Fruits from Marks and Spencers yesterday. They are similar to a grapefruit but are supposed to be the " Ultimate citrus queen". They were £1 each. They looked beautiful. They were horrible. They were dry, pithy and totally tasteless. What a waste of two quid!!

No card with the flowers and no way to ask for help.

I purchased two pillows, which are supposed super soft and comfortable. However, after just one night of using, I found no difference to my sleep quality i.e. I didn't sleep well. The pillows sink flat and do not revert back to their original form unless you plump them up, which is defeating the object of the exercise. Sadly, M&S unlike other stores, does not refund any items which have been used. In other words you purchase blind and £55 for two pillows is not cheap. Very disappionted.

I looked on line at their bedding and saw a king size duvet set we liked as it had a 3 side zip fastener which makes life easier when you’re getting on a bit. When checking if they had it in store it came up as low stock in Rochdale Riverside. We jumped in the car, suffered numerous roadworks and duly parked at Riverside. On entering the store and asking where the bedding was, we were told, sorry we don’t stock bedding. We then asked the very helpful assistant why it was showing in their stock which she obviously couldn’t answer. 20 mile round trip and parking fees plus time wasted. I then went back on their website site to order online but the system wouldn’t accept my M&S e-gift cards. I contacted M&S customer service which was a waste of time so I mailed the CEO, explaining what had happened, I was contacted by a member of his team and all I got was platitudes and sorry, then the have you tried this etc. Iwas so frustrated that I replied to them that they had just lost a customer and a sale. There was no offer of compensating me for the time, fuel and parking due to their incompetent system. I think they still have hangovers from when they were hacked and cannot fix them. Disappointed in a supposedly flag ship British company.

I was out shopping for my daughters school uniform and i was in the carlisle store and was literally taking clothes to the changing room where my daughter was try school uniform on, i was walking back to the changing room with more skirts and trousers aged 10-11 and was being accused by a staff member of being a peeping tom, absolutly disgusting behaviour!!!! I will never visit m&s again!!!

Ordered lingerie. A full week later there is no movement on delivery at all. They have deducted the money from my bank, they got that part done, apart from that nothing has been actioned. Recieved email to be advised of further delays. My question is; if you can't manage to do business in Italy why do it? Then don't provide this option. It is a waste of time for everyone involved apart from frustration. Not good business practice.

Poor quality birthday gift. Flowers, mini cake and a bottle of Prosecco. My Mum sent through a birthday box from M&S. The cake had only 3 days to run and tasted stale and the bouquet was tired and half dead and did not resemble the photo in any way! I did not want to complain to my Mum, she would have felt awful but M&S need to do much better. Their quality is becoming appalling.

I’ll give credit where credit is due although on mine cust sales and cust service online has clearly failed me the last in bury st Edmund’s bra department was brilliant and helped me out! She deserves five stars !

Went to get foreign currency from them.two cashiers,one busy one free. Go to the one who’s free . But she’s not logged on so can’t help. So I wait behind the other cashier who’s busy. What happened to customer service?

Just bought British outdoor bred bangers and they are the worst sausages I have ever tasted. I say tasted as I threw them away as I couldn't eat them. The skins must of been plastic because it was nearly impossible to bite through them. Totally a waste of money and as normal with M&S they weren't cheap.

Went into the lingerie part, and got followed by security, I had to return moth bitten pyjamas and have since discovered that the pyjamas are in fact see through ! Thanks for nothing. Best services came from teenager boy on till all other adult staff were extremely rude