Marshalls Reviews 92

Beware of purchasing at Marshalls.com from mid-month towards the end of the month. You’ll pay for an item. They won’t ship it for 10 days. They leave it up to the customer to contact them with a shipping exception (easy coding fix on their end IF they’d take 2 minutes to do it). And then they send you an email saying they’ll refund within another 10 days. Meanwhile, the unfulfilled purchase hits your credit card for the month. This has happened about half the time I am making purchases for at least 6 months now. If its regularly happening to me that long, its happening systemically. Bad business practices - 1) Looks like a monthly float situation on their part, 2) High amount of unfulfilled orders.

Also, the photos online are beginning to not match the description on some items. When you ask them about it because you’d like to buy what’s pictured & not the false description (I have been using that particular product for years but the quantity description listed online for the product is way off - its never been manufactured that way), they respond with ‘we do not have information available.’ Really bad response. Look at your own listed inventory.

I would have given no stars however it isn't allowed
I found a shirt with a clearance price of $8 on it .
When I went to pay for it @ the register , the lady perled the clearance sticker off of it and told me that it was 13.98 .
So I bought it because I really like the shirt , it's comfy and my favorite color .
At first , I was like ok , we'll people are Flippin stupid , but , when I thought about it , I was like how Flippin bogus , she just ripped me off , and acted like I did something wrong .
And her coworker didn't say anything to her .

Very bad experience! I received some shoes that when I used them for the first time, I came home with a discomfort under the heel. When I checked them, the brand seal was peeled off and underneath was another blue seal with the shoe size covering a hole with a screw. I looked in the other one and it's the same. They sold me some used, broken and poorly repaired shoes. Is that the kind of products they sell online? I threw away my money and they have it, and I was left with some trashy shoes.

Their online store misrepresents plastic shoes as leather and won’t allow merchandise returned locally purchased via Pay Pal. They furnish return labels without clearly notifying the $12 charge, then ship items separately instead of in one package! I notified them I was unaware upon returning defective, misrepresented merchandise I was charged $12 per label X 6. They refunded 3 and promised a gift card for the balance unreceived, they now deny and refuse, so they lied! I spend thousands a year with them & TJ Maxx, but won’t anymore, as they’re liars who misrepresent and sell defective goods. And clearly don’t value their big spending customers!

The prices aren't too bad and the clothes are nice

Wouldn't trade out item said it smelled like cigarettes.no problem I will never be back.if it smelled like tobacco spray air freshener.sorry just seems bogus to me.

SUPER ANNOYING, we bought there several times and 9 times out of ten the stuff was broken damaged or open!!! We bought 2 claw machines in the last month, and both were broken and not working whatsoever and OPEN!!! I would definitely check all the boxes when they are returned. Make sure you get them fixed if they’re broken it’s very inconvenient and annoying and I am super mad. I’m not trying to be rude but you should probably try checking the boxes and all sorts of stuff to the people who work there, if you’re reading this marshals is not the place to go if you’re trying to buy any kind of nice toy for gift but if you’re looking for something small like not electronic then yeah or clothes but definitely not for claw machines. Sorry but no. I will say the only reason I didn’t leave one star is because the workers there are generally very nice about it never had a problem with the workers just when you buy electronics there it’s generally messed up open all sorts of stuff. definitely would never go there. If buying electronics or anything like that like literally every time I bought anything electronic they’re broken or open!

Ordered a bunch of items online. 11 were missing and 31 were damaged. Oh...and the person who packed the box did not put in the packing slip. Trying to work with any rep online is a nightmare. Their online communications are one of the worst experiences. You send all the pictures and whatever else they asked for and they refund you a few items. Then you have to create another ticket b/c you can't reply to the one they sent and go back and ask them about the other items and they refund you a few more. Then you create another ticket and they said we already refunded you twice and then they are done with you. No more communications from them. Decided to take the damaged items to the store and since I don't have the packing slip they will not refund you. The shipping receipt that you get in your email that has a barcode "For Store Use" doesn't work at the store. I asked her what is the purpose of the barcode if she can't use it. She doesn't know and does not care.

1) there is charges on Mailing back the return which was not stated at time of purchase/order time.
2) in-store return takes forever - staff needs to manually mark items, match return items to receipt, check each item.
3) the return amount does not go back to the original payment of PayPal which was not stated at purchase/order time.
The entire experience is so negative that I WILL NEVER order online from Marshall’s anymore.

The cashier at the Marshalls store in Irvine does not know how to talk nicely.
I had a very bad experience when I was returning a shirt with all the tags and the receipt. The shirt was too small for my son. It was a little bit dusty and wrinkled because I left it in the bag for 2 weeks, since I did not have the time to return it earlier. The cashier had to ask the manager to make such a simple return!
She was not polite and did not apologize when I complained.
I will tell all my friends about that bad experience.

this company lie to customers to get them away from potential complaints. I had a two month battle to get compensation because of a wrong hardware order marshalls sent. very little communication throughout. AVOID at all costs

Excellent service friendly non pushy salesman..would reccommend.

We received a garden centre token from my brother-in-law. We have had a lot of illness. We have contacted Marshalls by both email and later phone to ask them to allow us an extra year to spend the token. We have asked to speak to the owner but have been promised a manager, which is clearly just a pointless exercise and have been generally stone-walled.

They canceled one item in my recent order and I wonder why it let me purchase in the 1st place. The strangest thing is that they put the item back for sale on the site as available. Its a bad online ordering process. Some prices here are way cheaper compared to TjMaxx but sometimes saving a few bucks for a headache ordering process is not worth it. Their credit card with Synchrony is worthless. The customer service is crap for their credit card and they have the WORST handling of credit card dispute process out there when compared to others. Not worth your time to get and I will close my card after they failed to back me up on a dispute. Lazy, incompetent people and I am warning all my friends and family too.

Terrible online shopping experience. Tried to make an online order 4 times!!! and each time Marshalls just cancelled it without any explanation. Support said they cannot verify billing details which is not true as I used different cards and my bank confirmed the problem is on Marshalls side. Ultimately they did not do anything useful to resolve this so the customer support is also useless. Disgusting experience

Great shopping experience. Got lots of clothes for great value and there was no line. Customer service was good and had no issues finding anything

I normally shop in store but began ordering on their online store this year. My first few packages were problem free. But this last time they sent me a wrong dress and completely not what I ordered or paid for. There are inventory issues they need to fix on what pic they put in the website to what is actually received. I called a few times but their only solution (My dress is now out of stock) is to ship the wrong item back to them and inconvenience myself by taping up the plastic bag it came in and waiting three weeks for them to refund me.... For their mistake??? Why should I do that?? No sorry coupon code for a discount next time or free shipping, no offer to just credit me and no real satisfaction with customer service. I spoke to two reps. I can't even return in store since the item is not what I ordered to begin with. I will never shop online anymore with Marshall's. I am hesitant to even order at TJ maxx now. On the Marshall's side they just don't care about customers and after you speak with customer service representatives they don't bother to do satisfaction surveys to keep them in check. Obviously the reps don't give a crap. But maybe if I stop shopping there, they will lose their jobs? Do you see the irony? Customers pay their livelihood. I will fight this charge tooth and nail with my credit card. It serves them right. Maybe even close my credit card with them. Shop with caution.

I would give it a zero if I could. I ordered a dress and the wrong one was sent. I’ve emailed 3 times, they have not replied after months. I even called the 1800 number of course no one answered. So disappointed.

I always browse and sometimes shop at Marshall's in W. Bloomington, MN as they have stock shelves, clothes racks, and other accessories are always full.
The checkouts are fast and easy as some staff is helpful and some are not being that they are from another country and don't understand.

Received a gift from Marshals and it broke down twice. It was a Sharper Image product. I was told by Marshals online company to get the receipt for a return but when they received it they told me to contact Sharper Image. Sharper Image told me Marshals should handle return. So after both companies declined to help I gave up. Bad customer service all the way around. I will shop elsewhere next time.