Ordered 2 masks 2 weeks ago, no update since the order received email. Their contact form does not work either, I have spend £20 and would like a refund but how can I if I can't contact them?
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Lees wat reviewers zeggen
Excellent service. However can’t help noticing the masks I’ve recently purchased, the material is a lot thinner than the mask I bought last year (blue with NHS rainbow motif). Mind you I did pay doubl... Toon meer
Bedrijf heeft geantwoord
The three masks were of excellent quality, comfortable to wear and easy to fit. As I use specs they tend to mist up which I counter to some extent using an attachable plastic seal at the top edge of t... Toon meer
Bedrijf heeft geantwoord
These masks are marvellous. The only masks in a year for a person having to deal with a respiratory condition that has truly enabled me to breathe easily I commend you plus the nanotechnology is a fan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are part of the Huddersfield Textiles Group. A global cloth manufacturer based in Yorkshire England serving 1000s of tailors, designers and costumers worldwide. By working closely with our sister companies and partners. We’ve created what we think is the best long term, reusable, high-quality mask to support individuals and companies alike through this Pandemic and beyond.
Contactgegevens
Verenigd Koninkrijk
- customerservices@masksuk.com
- masksuk.com
3,9
Goed
2K reviews
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Really pleased with my purchsse
Really pleased with the moisture repellant nature of these masks. The fit is good and now with the silicon strap adjusters it’s even better. Ordering is easy and delivery was really quick.
16 maart 2021
Antwoord van Masksuk
Hello Fiona
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Antwoord van Masksuk
Hello Peg
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Easy to wear and more comfortable than most!
I ordered some masks to give as Christmas presents and they went down a storm! My Niece graduated and I gave her a sparkly one which she now wears for work. It is the only one that is comfortable to wear for any length of time & she asked me where I got it from so she could get another one. I had a spare then ordered more as they are a lovely gift to put in a birthday card! They have all gone down very well!
16 maart 2021
Antwoord van Masksuk
Hello Jacqueline
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Excellent service and brilliant…
Excellent service and brilliant product.
This is the second time I got these mask for me and the whole family.
We love these!
16 maart 2021
Antwoord van Masksuk
Hello Syed
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Very good masks I am rating 5 star
15 maart 2021
Antwoord van Masksuk
Hello Vitor
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Roy Laughton
|Very pleased with the Masks which arrived this week. However a little disappointed that they did not have the adjustable Ear straps which were quoted in the Sale email, as they were a little loose. Glad that We had ordered the elasticated Head straps
14 maart 2021
Antwoord van Masksuk
Hello Roy,
Thank you for leaving your review as well as leaving your order details. I am sorry you did not receive ear adjusters, we pack everything by hand so it must be a human error. I will get these out to you. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Lovely masks & quick delivery
Lovely masks & quick delivery. Had a problem with free ear loop adjusters not turning up but emailed them & they soon resolved it by posting them to me. Would definitely recommend.
13 maart 2021
Antwoord van Masksuk
Hello Mark
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Antwoord van Masksuk
Hello Martin
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Didn’t get all my goods
Didn’t get all my goods, don’t reply to messages on there online messaging system. And size chart doesn’t mention how long the straps are...buy masks with a medical certification...
13 maart 2021
Antwoord van Masksuk
Hello Mr England,
I am sorry to hear of the problem you have had with your order. I have searched our system and we do not have any messages from you. I have contacted you to help solve your issue.
Stay Safe and Take Care,
MasksUK 🙏🌈😷
Compared to last years masks much thinner
I bought some of these masks last year and they are absolutely brilliant.
Ordered some more this week and they are totally different.
Much much thinner, you can see daylight through them. The ones last year were much thicker you can't see daylight through them even now.
13 maart 2021
Antwoord van Masksuk
Hello Gary
I am sorry to hear of the problem you have had with your order. We have not changed our masks.
We do pride ourselves on not only a great product but also our customer service. So I apologise if this has not been your experience. Please do contact us at www.masksuk.com/contact so we can resolve this issue for you.
Stay Safe and Take Care,
MasksUK 🙏🌈😷
Antwoord van Masksuk
Hello Customer
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Good quality product.
Good quality product.
I'd rather not have the brand label on the mask though, the first version of the masks you did was better in that respect as the label wasn't there.
Very quick shipping
Thanks very much.
11 maart 2021
Antwoord van Masksuk
Hello Customer
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Fit fabulous
Fit fabulous, don’t mist up, don’t have to wash every time if your using for quick short trips.
Best ones I’ve found
10 maart 2021
Antwoord van Masksuk
Hello Michelle
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Speedy delivery
Speedy delivery, well packaged. Love the fit & quality of the material. But did fog my glasses when worn which was disappointing
10 maart 2021
Antwoord van Masksuk
Hello David
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
I purchased a large size mask which i…
I purchased a large size mask which i washed before use and followed the washing instructions. The mask did not fit after this. I then purchased an extra large mask. The same thing happened. I have bought cheaper masks and have not had this problem. The 2 stars was for the prompt delivery.
10 maart 2021
Antwoord van Masksuk
Hello Thomas
I am sorry to hear of the problem you have had with your order. We do pride ourselves on not only a great product but also our customer service. So I apologise if this has not been your experience. Please do contact us at www.masksuk.com/contact so we can resolve this issue for you.
Stay Safe and Take Care,
MasksUK 🙏🌈😷
Excellent masks with 3 layers and nano…
Excellent masks with 3 layers and nano tech. Good range of sizes
9 maart 2021
Antwoord van Masksuk
Hello Chris Hughes
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
I was very pleased with my masks and…
I was very pleased with my masks and the customer service
9 maart 2021
Antwoord van Masksuk
Hello Lesley
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Antwoord van Masksuk
Hello J
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
A year of satisfaction
For the whole of the past year I have nothing but praise for Masks UK. The delivery is always speedy and the quality consistency good. The masks have given good service too.
9 maart 2021
Antwoord van Masksuk
Hello John
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
Antwoord van Masksuk
Hello Iveta
Thank you for leaving your review. Glad you are pleased. I wear a mask to protect you, you wear a mask to protect me, we are all working together to protect the UK.
Stay safe and take care
MasksUK 🙏🌈😷
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