Great experience with Masterfix after snapping our front door lock - big shout out to Melissa and the engineering team for the top customer service. Quick, hassle free and above all else nice to deal... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me t... Toon meer
Bedrijf heeft geantwoord
Kieran and Dan were amazing!!! They sorted the problem and explained everything thoroughly. Thanks to them, the salon is back up and running in time for opening. Really appreciate the professio... Toon meer
Bedrijf heeft geantwoord
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Geschreven door het bedrijf
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
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Contactgegevens
Unit 1, 33 Stannary Street, SE11 4AA, London, Verenigd Koninkrijk
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,4
Uitstekend
86 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exceptional level of service across both operational delivery and office support.
I have worked closely with Masterfix through different managing agents and have consistently found their service to be of an exceptionally high standard. Their professionalism, responsiveness and quality of workmanship have made them a highly valued contractor.
I would particularly like to recognise Kieran, Anthony, Tony, Jason, Harley and Tommy Lehane for their outstanding contribution. Kieran is an exceptional electrician who has resolved a number of complex issues efficiently and effectively. He consistently goes above and beyond, takes great pride in his work, and demonstrates a clear commitment to delivering the highest standards.
Anthony and Tony have also provided an excellent service. They have successfully managed and resolved complex leak issues while dealing with residents in a highly professional, sensitive and considerate manner. Their ability to coordinate with other trades and see matters through to completion has been particularly impressive.
Jason, Harley and Tommy Lehane from the FIRAS department have likewise been excellent. Their response times, attendance and overall turnaround times have been among the best we have experienced. They are reliable, efficient and consistently deliver works to a high standard.
In addition, Chelsea, Rob and Emily in the office have always been extremely attentive and proactive in supporting our requirements, ensuring that the appropriate trades are arranged promptly for both urgent issues and planned maintenance or repair works.
Overall, Masterfix have delivered an exceptional level of service across both operational delivery and office support. I would have no hesitation in recommending them.
27 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’ll make sure your comments are shared with Kieran, Anthony, Tony, Jason, Harley, Tommy Lehane, Chelsea, Rob and Emily. They’ll be genuinely pleased to see this, as they all take real pride in what they do.
We know how important consistency, communication and getting the job done properly is — so it’s great to hear that’s been your experience across the board.
Really appreciate your continued trust and recommendation.
Really helpful
Really helpful, solved the issue really quickly!
19 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
Massively appreciated. Property issues are never convenient, so if we’ve made it easier and less stressful, then we’ve done our job properly.
Professional and skilled service
I don't normally bother with leaving reviews but I am happy on this occassion to make an exception as I was very pleased with the expertise and conscientiousness of Tony, the plumber, and Kieran, the electrical engineer who quickly diagnosed and fixed the problem with my immersion heater and equally importantly took pains to put everything back as they found it, including re-hanging a glass-fronted kitchen cupboard door, which required skill and patience.
19 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
Really appreciate you highlighting Tony & Kieran. They consistently deliver a high standard and it’s great to see that recognised. I’ll be sure this gets shared with them.
Super helpful and efficient
Kieran was really helpful and very efficient. Our store is now beautifully lit again and he explained what he was doing and to call if we have any problems in the future. Would definitely recommend!
19 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
Thank you for taking the time to mention Kieran — that really means a lot. He takes real pride in his work and it shows in feedback like this. I’ll make sure this is passed on to him directly.
Great service
17 maart 2026
Antwoord van Masterfix
Thanks for the review — it really does help. Word of mouth still matters in this industry, and feedback like this keeps standards high across the team.
Great experience
Great experience, very happy with it. Danny C was super efficient and incredibly polite and professional. He was very quick to resolve the issue despite having to do a couple of trips and kept us posted about everything that needed done.
6 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
Massively appreciated. Property issues are never convenient, so if we’ve made it easier and less stressful, then we’ve done our job properly.
Danny C was fantastic
Danny C was fantastic, arrived super quick and got to the bottom of the problem easy and fixed it in no time. Very freindly and professional
4 maart 2026
Review zonder uitnodiging
Antwoord van Masterfix
Fantastic to read this. The engineers take real pride in what they do, and feedback like yours keeps morale high. Thanks again for choosing Masterfix — we’re always here when you need us.
Kieran came to our property and…
Kieran came to our property and resolved the issue promptly. He went above and beyond to find out the cause and do all he could to resolve it. Very grateful for his work.
28 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Thank you so much for taking the time to leave this. It genuinely means a lot to the team. We take huge pride in turning up when we say we will and doing the job properly — so it’s great to hear that came through. Really appreciate you choosing Masterfix.
Really great experience with Anthony
I had a really great experience with Anthony who came and fixed a leaking pipe in my house. I was really pleased with his work. Great efficient service, would definitely recommend him.
22 januari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Fantastic to read this. The engineers take real pride in what they do, and feedback like yours keeps morale high. Thanks again for choosing Masterfix — we’re always here when you need us.
Exceptional service from Anthony
Exceptional service received from Anthony. Long standing plumbing issue was sorted out quickly and efficiently. He was friendly and knowledgeable and left my property clean & tidy. I was very impressed.
16 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Thank you for such kind feedback. We don’t take 5-star reviews lightly — they’re earned. Delighted we could help and get things sorted for you quickly.
Super quick and efficient service!
21 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Really appreciate you sharing this. We’re proud of our team and it’s always great to hear when they’ve delivered the level of service we aim for. If you ever need us again, we’re only a call away.
Boiler Engineer
I had an excellent experience with Richard (boiler engineer) who came to fix my system. From start to finish, the service was professional, efficient, and reassuring. He arrived on time, quickly identified the issue, and explained everything clearly so I understood what needed to be done.
What really stood out was his attention to detail and the pride he clearly takes in his work. He didn’t just do a quick fix — he made sure the boiler was running safely, smoothly, and more efficiently than before. He also gave me helpful advice on how to maintain it and avoid future problems.
The whole job was completed to a very high standard, and the difference was immediate. It’s rare to find someone this reliable, knowledgeable, and genuinely committed to good customer service. I wouldn’t hesitate to recommend him to anyone needing boiler repairs or servicing. A top‑class engineer and a pleasure to deal with.
19 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Thanks for the kind words — we’ll make sure the team sees this. We know inviting someone into your home requires trust, so feedback like this means a lot. Delighted we could help and hope everything’s running smoothly now.
Professional and knowledgeable
Professional and knowledgeable
13 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Really appreciate you sharing this. We’re proud of our team and it’s always great to hear when they’ve delivered the level of service we aim for. If you ever need us again, we’re only a call away.
Great service!
Anthony was lovely and very helpful after a stressful leak! Would absolutely recommend this service! Thank you!
1 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
Thanks for the kind words — we’ll make sure the team sees this. We know inviting someone into your home requires trust, so feedback like this means a lot. Delighted we could help and hope everything’s running smoothly now.
Antwoord van Masterfix
Thank you so much for taking the time to leave this review — it genuinely means a lot to the team. We know how stressful property issues can be, so it’s great to hear we made the experience a positive one for you. We’ll be sure to pass this on to the engineer involved. Thanks again for choosing Masterfix.
Kind and passionate about safety
They were kind, I felt comfortable in my home. They walked through the steps with me and made it quick and simple to understand.
6 februari 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Kiern from the moment he got here was…
Kiern from the moment he got here was professional and really helpfull.we had a few issues and it was no trouble for him .i would like to personally thank him for the great job he did
Jacques
30 januari 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Thank you Kieran
Kieran has come to help us a few times now and every time he has been fantastic! Very knowledgeable, no question is too small! He does an amazing job and always goes above and beyond. Thank you Kieran!
27 januari 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Colbert was great
Danny Colbert was great. Very informative and understanding. Very cheerful despite a long day. Explained everything clearly and gave reasonable expectations.
19 januari 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Culbelt attended the property on…
Danny Culbelt attended the property on the agreed time. He did a great emergency intervention with the leaking pipe. He explained the cause of the issue and advised for further work. Many thanks Danny.
19 januari 2026
Review zonder uitnodiging
Antwoord van Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
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