The Maxol Group Reviews 19

I went to my nearest Maxol station in Irishtown Kilkenny. I filled up with diesel and got a coffee. Proceeded to the checkout to pay and use my Maxol App, to find that this garage wasn’t yet set up.
Great.

Maxol service station Glenabbey - Glengormley. I like many people, travel to this garage for lunch each day, so i would expect the deli counter staff to get our orders correct. Many times now i have ordered, and got back to my office with someone else's order. This is really bad customer service and its unacceptable to expect the customer to travel back to the garage at their own expense to get what they ordered with only a "sorry" to suffice. Sorry is not fixing the issue, nor enough. If i was offered money off my next purchase then i would have left happier but this is never the case. Only a sorry provided. I will not be back to this station.

3 times now that I have been to the Maxol Navan shop in a rush and the cashier takes their time chit chatting to customers and 3 times I dropped all the items and just left and brought my business somewhere else. I believe the longer a car os parked outside for staff to have a catch up with their friends just takes more potential business from Maxol, and paying for your fuel or simply for a can of 7up shouldn’t really take ages save for when it’s busy or there is a line, which weren’t the case in the past 3 times i have been there. Chop chop love.

A big thank you to the manager Jason and staff of there petrol station "military road Waterford city " went out of their way to help me when I put Petrol instead of Diesel in my car ,could not do enough for me ,so Thank you so much for all ye help ,won't be going anywhere else in future ,

Maxol service station braid river Ballymena north road.
Very rude young staff work at this shop. No customer service skills. Have been going to this shop daily for years. Well not no more I will spend my hard earned money else where from now on. Life’s too short to go to a shop to receive rude customer service with rude remarks from staff.

I was given some Maxol fuel vouchers for Northern Ireland, and emailed their so called customer service to see if I could use them in Southern Ireland. It took over six weeks and two more emails before I eventually got any response. They hadn’t even got the decency to sign a name at the bottom of the email. Looking at their other reviews it doesn’t surprise me. What a shit show!! I’ll be spending my money elsewhere in future.

John Montgomery. March 2025.

Maxol Station Adamstown staff the worse I have experienced to date. Coffee dock, no lids, one out of order. No shortage of staff yet long queue waiting to be served. Lining up bottles on a shelf seemed more important than customers. Place lacks management

I had a really unfortunate experience in Maxol Ballinteer. My purchase was not what I asked for. When I returned to the shop, I was asked for a receipt. No receipt was given or offered. The staff were rude and extremely unhelpful. I had to wait for 20 minutes, with a child in the car, arguing and getting increasingly frustrated. My appeals for a common sense approach were ignored. A refund was finally made, but not in time for a medical appointment. Enough to say they lost a loyal customer, and I will advise everyone to stay away. Life is too short to waste on that kind of customer service.

Maxol Adamstown, had a faulty card reader, purchased 55€ of fuel and had to put pin in, each time you pressed once on a keypad number it registered it twice, so impossible to enter pin correctly. Guy serving was rude to the point that it he was making out it was my error, despite trying it multiple times. Asked him to move my transaction to other till/terminal - which was a massive inconvenience for him or at least that was his attitude, worked perfectly so fault was with your machine MAXOL!. pumps were dirty, diesel spill all over pump 6 - bad effort of a clean up, - overall this placed was terrible and staff were useless and rude. Will take my chances and run on fumes before I'd go back there.
ps. if i could leave 1/2 star I would :-)

Seems to be a high turnover of staff at the deli in Maxol Newcastle Road/Adamstown. New staff every other week that seem to be hired for reasons other than having experience. In recent weeks the deli has had issues from undercooked pale chips to the major one being an increasing lack of food options at key times during the day. Most recently a staff member snapped at us WE ONLY HAVE A WRAP OR A SANDWICH! after my companion misheard her due to background noise about there being no chicken fillet role options. Really unpleasant and unnecessarily aggro. Needless to say we left without getting anything, that was the last straw. Considering we were polite and using manners, it was quite shocking to basically have our heads taken off for no reason. If she thought we were going back there to experience that kind of treatment she can think twice. Have also witnessed staff hold up the deli line as they chatted and laughed in a different language. One gentleman was not impressed as he waited for them to return to making his roll. Staff also seem to be unfamiliar with how the app promotions/discounts work which makes you feel bad for even asking about something you are supposed to be entitled to. Management shrug it off unless you stand your ground with them. Overall avoid if you can.

Was in maxol in clonard last week paid for diesel and never checked the change as I was in a hurry for an appointment in Waterford University hospital
So when I checked the change I was overcharged by €10.54
Phoned up the shop and told them that the pump I used was not the one I filled up from.
Phoned up head office and was told that the area manager or the shop manager will phone me about the mistake
Still waiting for someone to get back to me
Very poor service as this is not the first time this has happened.

I have been ripped off at Maxol Petrol Station. Castleblayney.
The pumb didn't pump any petrol into my car my car petrol gauge still remain the same after the petroll attendant assist in fuel up at the time.
This is a big ripped off. Can you watch where you petrol. And don't let anyone assist you whilst fueling.

Worst petrol station in Ireland. Very poor quality food at ridiculous prices. You rarely pay the same amount twice for the same food purchased. The staff are not friendly and never helpful. Three years I shopped at Maxol clonakilty every day, but I will no longer do so..

The worst. On multiple information pages online was mentioned a Kebab in this Petrol Station. I drove 30km at lunch time with 3 Kids to get it and got tge info it's closed a while ago. No update from the Maxol side. Time wasting. W don't eat discustting Irish food on a petrol station anyways

Asked for breakfast roll and got cold rashers . Was then charged for 2 portions because the portion I got was generous. Very poor customer experience

Very surprised that Maxol no longer do paper fuel vouchers, big mistake in my view. People like paper vouchers not an E mail. They will lose a fortune and my 500 worth of vouchers.

Maxol castledermot, got some diesel and decided it be nice to treat my wife and myself to a magnum icecream...charged 6.60 euro for 2, yes 2 magnum icecreams...I should have left them there, I did say it to the assistant and he agreed but said they had increase dramatically.
So an icecream is 2 and half times dearer than a litre of diesel, wow

A yesterday's visit to the garage didn't go well and left me with a sour feeling.

I had tried to claim a free loyalty car wash but I was refused. The reason - not all of the 4 stamps I had were from the Rathnew garage. I was told that this is done by direct order from the garage manager. Furthermore, I was explained that simply because they are a franchise, they are not under Maxol HQ and can do pretty much what they want!

Just so everyone is clear, I copy a quote from the Maxol website:
"A digital stamp is earned every time you purchase any car wash & scan your digital loyalty card at the till. When you purchase 4 car washes, you will receive a rewards voucher for the 5th wash to be free. The free car wash is the Ultimate top wash. You can check the number of stamps collected by clicking on Car Wash Loyalty on the home page of the app."

I use this loyalty program for quite a few years now and never had any issues. Only occasionally I had all 4 stamps from the same garage I claim a car wash from.

With the competition you have in the area, it is not wise to lose customers just like that. Best of luck!

I had to buy some engine oil. I was charged €17.85 for synthetic (the cheap stuff), at the maxol station on the N7 Naas road near Kill, further down the road the fully synthetic (good stuff) costs €9.99.
My advice, dont use this station