Medley Reviews 

Medley is still experiencing delays and is unable to accurately estimate ship dates. I ordered a couch in late April with a 5-6 week lead time that’s turned into a 10 week lead time (+2 weeks for delivery). I’ll update this review whenever the couch finally arrives, but wanted potential buyers to be aware that Medley is still having issues with delays.

Update: There was another delay. With this delay, it will have been 3 months between when I placed the order and paid for the couch and when it arrives (longer if there are any additional delays). Communication is more of a pull system than a push system as I have to reach out to them to get updates.

I was excited and knew it would be a long wait, but maybe Medley had figured out its timing since all the bad reviews are about how long things take. I ordered mid-Feb., and it was supposed to be ready to ship in mid-April. I reached out the week the couch was supposed to be finished and received a 2-3 week delay until it was prepared to be shipped. And now I am waiting five or six more weeks. It seems to me they should be able to estimate a little closer to the actual finish date of a product. I would have been happy if I knew, but now this experience has soured my view towards the company. Let’s hope there are no more delays. Update…waiting another 2 to 3 more weeks for fabric to come in. They have given a small discount to soften the bad news but still waiting.

So happy with our sectional purchase! We also got a matching Blumen ottoman. It's VERY hard to order something online and select fabric from a tiny swatch, etc. but my experience with Medley has been so wonderful - they were so patient and accommodating with me in changing my fabric selection many times. Their customer service is excellent. And I'm very happy with my final product. I would highly recommend.

Beautiful, sturdy well made piece of furniture. Comfortable! So wonderful to know it is made without toxins and safe to have in the house. Communication was great and delivery and set up were smooth and efficient. Thank you!

My new Kayden love seats are great!
My Kayden love seats are beautiful and very comfortable. I am pleased with the furniture in every way. The fabric color and texture is everything I hoped for. These pieces of heirloom furniture will be in my family for generations.

We really like the quality and comfort of the sofa. Appreciate the company’s focus on safety and quality

Everything is good and comfort. Suitable for every people.

Yep, us too!! Ordered sectional last summer and JUST got it. NOT worth the wait and not all that apologetic during the process. God knows where they are making them now or why this process is so slow. DO NOT BUY unless you want to wait 6 months. The date on the order said it would arrive mid September.

We love everything about this sectional. We opted for an off-white color fabric. It looks amazing in my room and seats up to eight people comfortably. Great Lines. I will purchase more medley furniture in the future.

I am so disappointed with this company. I ordered a love seat and ottoman in July….and here it is FEBRUARY of the following year and I AM STILL WAITING for them to complete my order. One delay after another….one excuse after another. This has been a frustrating and disappointing experience. I do NOT recommend.

This loveseat is well built, comfortable and beautiful. Everything I wanted. Thank you, Medley

We love our Zavis couch! It is well made and at a very reasonable price. But you must be patient. We waited a very long time for delivery. Ordered in May of 2023, delivered December 2024. Owners responded quickly to questions. Good experience all around...but we were not in a hurry.

We ordered an organic latex mattress in the king size and we love it. The perfect combo of firmness and cushion. So comfortable! Delivery was very easy; they called me to schedule a date and time and were very flexible. Highly recommend!

We love our Mota Bumper Sectional. The couch is absolutely gorgeous, so comfortable, and still looking great after 10+ months of use.
It was a long wait, with a couple of pushed back delivery dates, but we really appreciated all of the timely communication from Medley. We will definitely be shopping with Medley again in the future!

I made my original purchase on June 30, 2023 which had an original estimated ship date of September 5th. Then I received an update at the end of August that it was estimated to ship September 18th. Now you all are saying an additional 6 week delay to ship October 30th!? That is 4 months from my original purchase date and 2 months delayed from my original ship date.

I had previously communicated with your Sales team that we purchased a new home back in June and have had no sofa or furniture to sit on while we await your furniture to arrive. When I received word of the last delay, I also let the Sales team know that we had family arriving at the end of September and were in need of our furniture. They said it should not be a problem and we’re targeting to have it arrive around September 25th. Now we’re going to have family at our new home with no place to sit.

I love my Rio sofa - it is beautiful, comfortable, and so far very easy to keep clean - even in a house with four pets! The delivery was also very professional. I will definitely go back to Medley the next time I need new furniture!

We ordered a Lala sofa in April 2022. We ordered from Medley because of the natural materials they use which are free of harmful chemicals; that was THE most important thing to us in choosing a couch. The delivery date did get pushed back a few times however we didn’t mind much as we knew we were not getting the average couch “off the shelf”; we were willing to wait. We liked working with Laura, our “personal furniture stylist” who was patient with all of our questions. We met with her numerous times on the phone and also communicated via e-mail. We explained what we were looking for – the firmness, natural rubber, organic material, etc. and she guided us and we are very happy with the end result. We appreciated that we could customize the couch by making the back higher than the standard dimensions. We were a little hesitant on the color as the swatch Medley sent was darker than we were hoping for however the actual sofa color turned out perfect. The delivery team was very good and helpful. The style of the sofa is perfect for us. One of the reviews stated the furniture looked like it came from Ikea – well, our sofa has the sleek, minimalist lines of furniture from Ikea as that is the modern style. However, you can tell by sitting on the sofa and feeling it that it is well made, sturdy, comfortable and will last a long time. We take care of our furniture and plan to have this sofa a very long time. We are extremely happy with it; we just wish they made recliners to match.

We really like our palder night stand (2), leather jasmi chair (4) and the bramo bed. We chose Medley because there are no flame retardants and it is hand crafted. Material used are premium like the hardware in palder night stand is soft close, you can't see hardware rail from outside. As with any product, Quality comes at a cost.

After we paid, it took Medley nine months to manufacture the couch. Then it took three weeks for them to deliver the couch, and the delivery company was repeatedly rude on the phone. When the couch arrived, it was much lower quality than we expected, so we initiated a return. The company then sent multiple rounds of emails trying to pressure us to keep the couch. We're still waiting to get our money back. If you care about your time or money, it's probably best to look elsewhere.

Ordered 113” Rio Bumper Sectional in Smart Denim fabric with standard filling. We ordered in 2022, so after their rebrand from stem to medley.

Good: Very sturdy frame, even suspension, comfortable heavy foam (they told me seats were 2.8 pcf), soft but durable performance fabric, bumper layout and size options allowed us to fit the space perfectly, 3rd party delivery was easy, customer service responds to emails within 48 hours.

Bad: Upright posture and narrow seats aren’t great for lounging, it’s almost more comfortable with the back cushions removed. Delivery was delayed, and we had to proactively reach out for updates. It ultimately took about double the original estimate to get our couch. Our back cushions came with the wrong filling (down) but we didn’t bother reaching out for replacement. They consider down the premium material but I find the feather shedding annoying. They didn’t post my review on their site, so I had to post on trust pilot.

Overall: I think this couch is well constructed and durable. I fully expect the frame and suspension to be in good enough condition to replace the foam when it wears out, unlike many budget couches. Its a bit cheaper than some of the premium direct to consumer competitors, but I think that comes at the cost of customization and some nicer touches. If we did it over, we would probably splurge and buy benchmade modern or maiden home or something (I don’t have personal experience with either, but those are the alternatives we considered while shopping). And most importantly we would prioritize a deeper seat and more relaxed posture, which medley doesn’t seem to offer.