Medley Reviews 

I highly support the sustainable, healthy, earth-friendly and people-friendly aspect this company stands for. Even though the time to receive the order of my two sofas was longer than expected, it is worth it to me to wait. My family's health, the earth, and supporting a small business are incredibly important to me!

It's true what the other 1 and 2-star reviews have said -Medley customer service are slow and don't seem to care. We ordered a sofa that was delivered 2.5-3 months late (ordered in February, arrived in September), which we were happy to excuse given the supply chain issues that companies have been experiencing (even if the communication on this sucked). However, only half our sofa arrived on the delivery date - we thought the delivery company were joking when they said they'd finished setting it up. I immediately reached out to Medley, who have only sent me an email saying that the office for the delivery company was likely to be shut (this was 5 days ago).
After spending this much on a sofa that you patiently waiting a long time for, then to have a customer service that doesn't seem to care, is incredibly disappointing. The second star is for our half sofa (which to be fair is very nice).

I cannot accept a $7000+ sofa where the seat cushions slide out when you sit on it... and they are not very comfortable, if you sit for a long movie... The overall design is not sophisticated. Something is off... it looks like it was designed on a computer and not tested enough in actual rooms with other furniture... and to top it all off the sofa has a 1/2 inch hole in the top leather...

Took a while to get my sofas and table but wow, the furniture is gorgeous, well worth the wait. Also very understandable due to Covid, supply chain issues. I have friends in the home building industry and wood and supply is incredibly hard and scarce to source. There were delays and yes, sometimes the delivery vendors installing could be more careful, but Medley's customer service was top knotch. I was able to obtain a very generous credit for my troubles. They are one of the few nontoxic and safe furniture makers. I scoured the internet, and by far they are above and beyond competition when it comes to design and quality. The wood is gorgeous. We get unlimited compliments about our furniture. Definitely feel like I got very high end premium furniture, best of all it is nontoxic which is super important since we have our little boy. Very happy to have found this furniture. Definitely would recommend to all my friends, and will purchase from them in the future.

It was a pleasure to work with your company, from inception, to the end. Laura is a consummate professional who knows her stuff, is creative and understands client concerns. I was astounded when my sofa arrived; it couldn't have been more beautiful. I am comforted to know that I made a smart environmental choice and was rewarded with excellent design and craftsmanship. I extend a huge thank you to everyone at Medley!

Reputable company with contemporary furniture.
Very easy to use website with nice photos and descriptions of the sofas/sectionals I reviewed. Appears to be high quality materials and craftsmanship.

We love our new couch, and are so thankful to rest easy knowing it's non-toxic and environmentally friendly.

This company Medley -is truly above all others I’ve ever dealt with! They are amazing. I’ve bought many things for my home for 20 years as I redecorated/painted every room many times. -But had to return may things at other places because I discovered everything was toxic. -So I began searching for nontoxic things and that’s when I found Medley. I needed a sofa, but there aren’t much nontoxic available and all too expensive, -except Medley. They were only place that had affordable prices, making it possible for me to get a sofa made from organic cotton! They were extra friendly and great helping me pick one, their sofas are big and good. Also later, they helped me again a couple more times, including sending me a brand new bigger sofa in a different style and color! They were very generous, best company ever I’ve ever talked to about any issues -they fix immediately in wonderful ways! They were so great, I love this company and their furniture! I will buy more in future! Thanks so much Medley, I wish Every company was exactly like you.

We ordered a kirnik sofa and a pel loveseat and ottoman. We live in Hawaii and waited 9 months for our furniture because of supply chain issues. When it arrived, the sofa had a tear in the fabric. They agreed to send us a panel and reimburse us for the repair. They sent us the wrong fabric twice. After receiving the fabric the repair and reimbursement went smoothly, a full 12 months after we ordered the sofa. Soon after we were alerted that the cushions which we believed were low VOC (which is why we chose Medley) were not and the cushions needed replacing. They sent us new cushions which arrived today (15 months after we placed our order) in a box that was torn in 5 places and had dirt stains on the cushions. I am so very perplexed why they would send cushions in such terrible packaging. The couch is very nice, but it was just So. Many. Things. Wrong. Not worth it at all. So so so disappointing.

We ordered a sofa bed and we love it! The quality is good, and it is very comfortable to sleep on, we have tested it with people who weigh 125 to 160, and everyone loves it. It is very well made and looks beautiful! We had one issue with customer service, but when I got in contact with Kevin, he took the time to listen to me and resolved my issue to my complete satisfaction. I was super impressed with Kevin's dedication and how much he truly wants all customers to have an amazing experience with Medley.

The color and fabric choices are amazing. The samples they sent are gorgeous! It will be tough to pick which one i want cuz they're all so stunning!

4 month lead time for simple wooden shelves. Fine. They look beautiful and are perfect for my space, so I spend almost $6.000 on these shelves. I get consistent updates that everything is on track. I feel ok about this expense, knowing I will have these shelves soon. Then FOUR DAYS before the 2 shelves are set to be delivered, an email comes saying it is now delayed 4-6 weeks. Nope. This feels like a scam. If I don’t hear back about my complaint, I’m going to dispute the charge on my credit card.

The communication and customer service has been absolutely awful. After an almost 8 month lead time (which I understand supply chain issues, but is almost 4 months further delayed than I was told when I bought my items, one of my items that should have been shipped with the rest of my order is still missing and nobody seems to care enough to do anything. I will absolutely never be ordering from medley again and have been sure to tell anyone that's asked about the pieces we did actually receive about the process so they don't make the same mistake.

The planning phase was wonderful. I received great customer support in choosing the fabrics. I did not even mind the long wait for the furniture.

Unfortunately, The couch was very hard and uncomfortable, so I had to return it. That is where it got really ugly. The return process took 3 months. It took over a month just to get an appointment on the books, after many phone calls and emails. Then I had to wait many more weeks for the return date. The movers showed up without any protection for the couch. I had to give them some blankets. On top of that, the company misplaced the return. Thank goodness that I took pictures. Finally, the money was returned in a haphazard way, part back to my card, affirm, and Paypal. I would have preferred 1 check.

If the couch came to us undamaged, I would have given it 5 stars! However, there was a tear in the back of the fabric with sharp metal sticking out, and the base has "drop damage" where the wood is ruined.
Customer service says they will fix it, but it took a lot of pictures and phone calls to address the fabric issue and we are still waiting on a base resolution more than 8 months later. I have to continually follow up with them and get very confrontational answers. What a headache. Not worth it.

I ordered a sofa from Medley because it would fit exactly in my space, and I am happy to support small businesses. Due to the pandemic, it took longer than usual, but they kept me informed every step of the way. When it finally arrived I was thrilled! I have only had it a couple of weeks so far, but it is exactly what I wanted, and sooo comfortable!

Took 8 months to get the sofa bed but now that we have it, we love it! Customer service was excellent!

We are so happy that we decided to purchase from Medley. My husband and I live in Canada and were searching locally for a healthier option for furniture (no flame retardants, no offgassing, etc) and couldn’t find anything.

We stumbled upon Medley online and really loved what this company stood for. We ended up buying 7 Rio pieces from them. The design process was straightforward (Thank you Laura!) with lots of options. We even had swatches delivered to us several times to help us decide on fabric. We just received the couches and are honestly blown away at how beautifully made they are. You can tell they’re built to quality and the fabric is stunning. We chose the certipur foam with down pillows and it’s very comfortable. There was a bit of a wait I guess because of covid, and then because we live in Canada. Kevin was amazing at informing us many times about the delay and when we would expect to receive the couches. Awesome customer service from the entire team at Medley.

We will definitely be purchasing all of our future furniture from Medley, and we highly recommend them, whether you’re from US or Canada!

Absolutely amazing experience. I loved all the information on the site, the complimentary design consultant (sent her tons of photos of my space), asked lots of questions on fabric care (it's all so durable and beautiful). From fabric samples to the finished gorgeous couch, and everything in between (eco conscious, no off gassing, small biz!): love this company and their products.

Great communication by this company as to the status of my order. Really love my new couch too - it’s comfortable, durable (pet and kid proof), and looks great. All this, and I don’t have to worry about nasty chemicals.