Medley Reviews 

I was worried about ordering a sofa online without testing it out or seeing it first, but Medley really delivered on all fronts. The sofa I ordered -- Zavis with Linara French Grey fabric - arrived in perfect condition and exactly how I pictured it. No surprises at all and no off-gassing. The construction is very sound and environmentally friendly, and the stitching and placement of the fabric is perfect.

I only wish it didn't take as long as it did, but understandable given the pandemic and the foam shortage that seemed to impact a lot of furniture companies. I think their delivery time is getting back to normal now. I had to pro-actively stay in touch with the company for updates on the construction but not really a problem.

A special shout out to Laura in customer service for helping to find the right fabric and to Kevin and Justin for answering questions regarding the foam delay.

I suggest reaching out to customer service about fabrics. There are more to choose from than you might find on the website.

Edit to add: I contacted the company at least 10 times before to confirm whether or not there was an issue that could potentially cause further delays and was told each time that there was absolutely nothing to the knowledge of the customer service rep and her boss who she put me in touch with. The co-founder saw this review and reached out to me to offer $100 off and better updates moving forward. The poufs are now on their way to be delivered in early August.

Ordered two poufs for $800 on March 17th. On July 10th, it is still in the “frames started and materials organized” stage and the only updates I have gotten are to tell me the estimated ship date has moved even further.

We have two Rio custom sofas from Medley and LOVE them. The quality is fantastic. Our 3.5 year old sofa is not showing any signs of wear and tear. We have a cat and toddler too! I love how the sofas are fully customizable!

We have had our medley couch for about a year and have had issue after issue. The zipper has had to be fixed twice and leaves us without a cover for awhile. The rep was super nice but its disappointing that it keeps happening on a $4000 couch. While vaccuming today I noticed a rip under the cushion on the couch. The quality is just not there for the price. I wasnt going to bother with a review until I saw the ripping of the fabric today.

Yes! The best forever couch. If you want to buy a couch that will last, from a company with amazing customer service, where you can customize your couch, know you will get a quality product that is the BEST in the industry, that is eco-friendly and built in the U.S. then buy from Medley. I have had my couch for 15 months and it has held up nicely to my two small boys, guests and my husband. The color is beautiful and the couch is the right level of firm. We went with the Zavis. Two of the legs were scratched to hell when it was first delivered at the beginning of covid. One email later and we had 4 new replacement legs sent right away. I KNOW that this couch will last for MANY years to come. I HIGHLY recommend.

My family's experience with my two sofas from Medley was top notch from design to delivery! Laura, our sales and design specialist was so knowledgeable and helpful in explaining materials, styles, fabrication, and custom options. We wanted to go with an all organic/ natural sofa, as we are trying to replace our furniture one piece at a time with healthier options for our home. The few "organic" sofas that we found from other companies, just didn't have much style, or "our" style, and were not as customizable. We chose the "Mota" from Medley with organic latex rubber foam, wool batting, and organic cotton upholstery fabric. I usually like to sink into a low, deep, super cushy sofa, but tried something totally different with the style and make we ordered, but it turned out great! Very different, but great. I am so proud of Medley's desire to hand craft their sofa's in the U.S.A.! It means a lot as it is so hard for our citizens to find work these days, and it also saves the fuel it would take to ship all the way here across the ocean. I am thankful that Medley is thoughtful of the environment, and also in providing us healthier, non-toxic options for our households.
Manufacturing of my sofas took a good while, but I understood this before ordering, as these are custom made by order, and I had time to wait. Delivery came only less than a week after "estimated date" and the delivery driver and his associate were super nice, friendly, and professional. They were very careful not to damage anything and were super quick in installing them with the white glove service.
If you like to support local companies that give back to the community and are environmentally aware and don't mind the wait for custom, hand crafted, made in the U.S.A. furniture, buy from Medley if you like something you see. It is worth the wait, and their pricing is very comparable to other brands. If you are really wanting to buy an organic/ natural sofa and don't have the budget, it is really worth saving up for awhile to make it happen if ordering from Medley.
My "Mota" sofas are stylish! The latex foam with wool batting is very firm/ supportive, but actually not hard and very comfortable, as the latex has a natural bounce.

Overall I am very satisfied with the end product. I ordered two leather couches in October and received one in March. The second one will be here mid April. Friendly employees who are very responsive kept me from worrying about my order. Although it was timely process (which is understandable given the pandemic) I love the end product and will purchase more in the future.

From start to finish customer service was outstanding! I can't recall the last time I received such personalized assistance, so this Medley purchase was refreshing. Initially I had concerns buying the Mota Bumper Sectional without seeing it in person, but with the 15-day in-home trial AND 100-day return policy, it's a pretty risk-free purchase. Finally the eco-friendly and high quality (who hand ties springs anymore?!) furniture is rare to find in the market. Once it was delivered, it was love at first sit (and sight)! I'm SO happy with my sectional! It's the most comfortable and well-made sofa I've ever owned. Definitely a piece that I'll have for many years to come.

Everything was great! The website was very clear about what choices were available, and your staff was ready to answer any additional questions we had. She even helped us regarding how we should adjust the height of the couch and which types of legs would go best with that height. After we placed our order, Medley sent regular updates about constructing the couch (and ottoman) as well as shipping and delivery information, all of which was helpful in planning for the arrival of our new furniture. Best of all, we are really pleased with the final product. It’s very comfortable and looks beautiful in our living room!

We are VERY happy with our Rio XL sofa, XL ottomans, and chair. After researching non-toxic furniture for a while, I decided on Medley and am happy I did. It is very well made and super nice looking! It did take a few months to receive it, which was expected, as I was advised of this when I ordered. It is not put into the production line until after you order it, as it is custom made to your specifications, so you should expect a wait. All went smoothly and I received status updates along the way. It was completely worth the wait.

I ordered a table and couch which were not inexpensive in early October. They were supposed to ship Dec 14. It is now Jan 14 and I don't have the table and couch. I contacted Medley weeks ago and they said their amazing shipping partner has them and would be in touch with me. The shipper has not contacted me. I contacted Medley again, they said something about Christmas and New Years and they expected I would be contacted by the shipper in the next week. I was not contacted by the shipper. I wrote the Medley customer service person again, and this time I received no response. That was last week. So apparently someone has my furniture, somewhere, and I may receive it some day. Right now I am regretting this purchase very much.

Great customer service and we love our new chemical-free couches

Very unhappy with this experience. It has been 14 weeks after my order and they cannot tell me why the sofa that I ordered has not moved past the “frames started and materials organized” status for months.

Do not purchase from this company.

We purchased a couple of furniture pieces from Medley and were very pleased with the customer service. The quality of furniture is superior, wonderful craftsmanship, and a great choice of fabrics. I had a few questions before purchasing and the designer service was very helpful and quick to respond. We highly recommend Medley furniture!

So amazing! The customer service was great and my furniture is absolutely beautiful!

I picked out some sample cloth. Got in touch with the staff and they sent me even more and more durable because I didn't know what I was looking at and she knew I had dogs. I chose a 200k double rub count thanks to her. The wait was accurate. And the shipping company was on time and professional. Love the couch and ottoman. Great business

We love our new sectional! It’s absolutely gorgeous and so comfortable! The custom fitting to the size of our room was a huge plus. Great customer service as well!

The Mota Sofa and Ottoman are lovely and we couldn’t be happier. We opted for latex fill for the most support and long lasting comfort. This is a seriously comfortable couch. The lead time was accurate and honest and we received update emails along the way. The local delivery team was friendly. Great experience and a great product.

I love my new Medley sofa and chair. I was searching for a product that was nontoxic and eco friendly. I found both in this product. Due to the pandemic it took a little longer to get here, but it was well worth the wait. It is comfortable and really helps create a nice seating area.

We love this company for their non-toxic and eco-friendly furniture with solid wood frames. It's unbelievable how many chemicals go into a conventional sofa. If you have a good sense of smell you can smell all the chemicals for years on new furniture.

All furnitures should be custom made with quality and non-toxic material like the way medley does! The service is outstanding. This is probably going to be my furniture store for life!