Mega Music Reviews 

5.084
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a Taylor GS mini online and a hard case. I live on the Gold Coast so that is the opposite side of the country and the guitar still arrived within the same week. The customer service was exce... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff friendly on phone understood exactly what you were asking. Posted microphones so quickly, Due to a factory mistake one box had to be replaced. I was under pressure as needed for function. M... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Mega Music - Myaree as my go to for all of my music needs for over 10 years. I have felt welcome from the day I stepped inside. - Drum Department - Hi Tech - Lighting - Live... Toon meer

Beoordeeld met 5 van de 5 sterren

Sales rep, Nick was excellent. Helped me out on the phone, applied respectable, discounts where he possibly could and packaged up my purchases perfectly for pick up. As a distant regional custo... Toon meer

Bedrijfsgegevens

  1. Muziekinstrumentenwinkel
  2. Drumwinkel
  3. Gitaarwinkel
  4. Muziekinstrumentenreparatie
  5. Pianowinkel

Geschreven door het bedrijf

Welcome to Mega Music. Perth's largest locally owned and operated Music Store. We sell all things Guitars, Drums, Keyboards, Music Production, Live Sound and Stage/DJ Lighting. Our services also include guitar servicing, set-up and restringing, drum reskinning and tuning, Audio Installations for Churches, Schools, corporate and live venues, and we have a Music Academy at which you or your little ones can take guitar, drum, keyboard, vocal lessons and more. Our online store means you can also purchase what you need, wherever you're located. Our experienced staff, who are all working musicians, are always happy to advise you on your musical instrument choices and help you find the right instrument, the first time.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(5.084)

15 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great friendly team

Great friendly team , and very helpful and understanding of my needs and were patient with me on trying to explain what i needed not many people can haha. I had an upgrade of 10 year old cole clark acoustic guitar pick up system the new one , service was great and kept me upto date on the process.
Very happy with the outcome and have been recommending these guys to family and friends.
Highly recommend everyone check them out. 🙂

7 februari 2025
Beoordeeld met 1 van de 5 sterren

Took my order and money and did not…

Took my order and money and did not inform me the product I ordered had not been released in Australia ,nill stock .
Still waiting. 😱

18 februari 2025
Logo Mega Music

Antwoord van Mega Music

Hi Steve,
Thank you for taking the time to leave us a review, and we're genuinely sorry our staff failed to inform you that the product was not in stock with our supplier at the time of you placing your order, which has been refunded in full. Again, we are sincerely sorry for this oversight on our part and we hope we are better able to serve you in the future.
Sincerely
The Mega Music Team

Beoordeeld met 1 van de 5 sterren

Very slow process

Very slow process. I ordered the product and was told to pick the next day but took a week.

19 februari 2025
Logo Mega Music

Antwoord van Mega Music

Hi Lod,

Thank you for taking the time to leave us feedback on your experience with us. We're sorry that we were unable to provide you with the service that we strive for. We are sincerely sorry that your item was delayed getting to us from our other store. We hope we are able to make this up to you in the future with the level of service we are known for.
The Mega Music Team

Beoordeeld met 5 van de 5 sterren

Great experience with the shop

Great experience with the shop. Dealt with Ethan and very pleasant with his excellent customer service. Bought a Taylor guitar from Sydney and the guitar arrives safely to Sydney. Highly recommended.

18 februari 2025
Beoordeeld met 3 van de 5 sterren

Disappointed !

Disappointed that my guitar which was lodged for repair and held for a week remained unattended to. Several updates sought drew replies ranging from still being done to nearly done to nothing (phone answered, put on hold for over ten minutes no one came back). When I rang to collect it I was told it was not done and it would not be ready until after lunch that day. As we were travelling back to the country this left us with few alternatives. The situation was finally resolved by trading the guitar which wasn’t the original intention.

17 februari 2025
Beoordeeld met 4 van de 5 sterren

Lorraine’s review

Glenn’s instructions and set up were a great help. However, I found the paperwork confusing. Once the quote is accepted, why is it still a quote… should be an invoice. Once paid, should be a receipt.

15 februari 2025
Beoordeeld met 1 van de 5 sterren

poor customer service staff seemed unwilling to make an effort but I still purchased the product I wanted and Am happy with it

I tried out a CT s400 at Myaree and was given a quote, I phoned the next day and said I wanted it, it was in stock Malaga they could get it in by Thursday if I paid a deposit. I didn't want to put it on my credit card as I had cash, I would pay the full amount when I picked it up, he told me this was against normal practice but thought he could do it.When I phoned on Thursday my guy was not available so I spoke to someone else who told me no it hadn't been transferred because I hadn't paid the deposit. It seemed to me that I could have been told it wasn't coming at least, but anyway it didn't seem to me I was asking for anything difficult.
I was going to get on my high horse and tell you to shove it but your price was still the best, so I went to Malaga where I had no trouble.

15 februari 2025
Logo Mega Music

Antwoord van Mega Music

Updated:
Hi James,

Thank you for taking the time to give us more information on your experience. As the staff informed you at the time, we are unfortunately unable to transfer items between the store without a deposit. Our sincere apologies if our staff didn't make this clear to you. We are glad to hear that you're happy with the price on your keyboard, and the service you received at our Wangara store.
Sincerely
The Mega Music Team

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