megans.co.uk Reviews 

Ordered a "posh" lamb kebab expecting generous chunks of "overnight braised lamb shoulder" meat but was instead greeted with a ridiculously small amount of thin shredded lamb meat. Same with barely any feta and a small splash of harissa hummus squeezed over the top. There was nothing posh about this dish, it should be renamed "stingy" lamb kebab scam. Not worth the money at all, avoid. £20 for a wet piece of bread with barely anything on it. Never again.

This was my second time I went to Megan's in Dulwich in lordship lane. I turned up on Sunday 17 march at 12.30noon. The Restuarant manager on duty she was blonde wearing blue jeans and a blue and white shirt. She approached me before I can even open my mouth she said there are having a backlog of orders in the kitchen. The wait is 30min to 45min I said to her no problem. She said she will deal with me. She went to talk to The next customer who was behind me who had no reservation. That customer was white she immediately took the customer to sit down at a table. I was very upset and I walk out of the restaurant. I felt discriminated against. The last time I went there was male manager at the time he was very friendly polite. That was why I had visit there on sunday. The experience in received on Sunday 17 March 2025 was disgusting, that female manager was extremely rude to her team which i had briefly whiteness. She is unqualified, unprofessional, no customer service experience in managing any Restuarant. For the waybon how I was treated I won't be going back unless there is a new manager.

Dinner for six in Kingston branch. Lovely ambience and lovely service. However, I bit down into lamb kebab (overnight cooked special), to be greeted with a stone shaped piece of bone. Chipped molar / crown. This doesn't appear to be an isolated incident based on other reviews on this forum (see Belinda Tweg below 27th January). Offered my own food (not the table) and drinks for free from a very apologetic waitress / duty manager. Have since complained by phone next morning, and the matter is being investigated by an independent auditor. Head office will also be in touch. Certainly the chain seems to be doing what it can to investigate. So we will see. Looks like I will be spending a good amount of time with dentists this weekend.

I know they don't take bookings on Sundays usually, so I emailed them to ask if this also applied for Mother's Day. I received and email back from the sales manager, Sophie to say they were walk in only until 3pm. So we went there this morning at 09:15 to try get a table, only to be told that they were fully booked... Extremely poor customer service.

What a shame!!
The food was awesome and the waiters lovely and attentive! HOWEVER…to be told we needed to move on having waited 45mins for our first course and spent over £140 for 2 adults and 3 children really put a dampener on it!
We sat at 11:30 order drinks which came and then ordered food. We waited over half an hour. The food arrived at 12:15! We were conscious of time because we had an 18month old who needed to be home to nap. We ordered ice cream for the children. WHILST I WAS STILL EATING
MY MAIN! We asked for the bill with drinks still to finish and paid. Nothing was said to us by the waiter who took our money. The manager approached and said they needed our table.
Totally spoilt the experience! If you’re not allowing enough time for 2 adults and 3 children to eat 2 courses (and only the children had ice cream) then I suggest
You need to rethink your timings! Or get the food out quicker!! Such a shame. Won’t be in a hurry to return. Seems your prioritising profit over customer
experience!!!!

Dear Megan’s Battersea Power Station Management,

I am writing to express my disappointment with the service provided by one of your managers during my recent visit to your establishment.

Upon arriving at Megan’s Battersea Power Station for the first time on 15/02/2024 approximately 19:10, my partner and I requested to move to a vacant booth after receiving confirmation from a staff member. However, within minutes, we were approached by the manager, whom I can describe as a Caucasian male, approximately 6ft tall with a beard, in a manner that was both passive-aggressive and belittling.

Despite our polite inquiry, the manager exhibited an unprofessional demeanor and proceeded to address us in a dismissive tone. His remarks, including "You guys can’t just move like that" and "he’s a runner," were not only unwarranted but also lacked any form of apology or explanation.

When I attempted to address the situation by expressing my concerns, the manager's response was confrontational and unapologetic. Instead of attempting to rectify the issue, he abruptly collected our menus and walked away, leaving us feeling unwelcome and disheartened.

As a frequent patron of various dining establishments, I have never encountered such blatant disregard for customer service and professionalism. The manager's behavior not only marred what could have been an enjoyable dining experience but also reflects poorly on the reputation of Megan’s Battersea Power Station.

It is my hope that this feedback will prompt a review of your managerial staff's conduct and lead to improvements in customer service standards. As a valued customer, I believe that every guest deserves to be treated with dignity and respect, regardless of the circumstances.

Thank you for considering my feedback. I trust that appropriate measures will be taken to address this matter and prevent similar incidents from occurring in the future.

Update: after reviewing a couple reviews on Google. I’ve come to the conclusion that the manager is probably RACIST!

No update from ‘MarkB’ yet

There was a stone in my food. The staff said it was ok as it was just a piece of bone. They offered no apologies or compensation. Don’t go there if you don’t want to break a tooth.

21/01/2024: The first time we went to Megan’s @ TSO four months ago was an okay-ish experience. The food was above average, and the service could have been better although it was still acceptable. Our second visit today will surely be the last one. We were a table of five and throughout the meal, the quality of service was frustrating. Serving coffee without sugar, toast without butter, and missing out on ordered items were part of the overall Megan’s experience. All of this when the restaurant wasn’t crowded.

The staff were very trendy and chill. In fact, they were so cool that it was impossible to get their attention at all, as all of them just hung out near the central station and kept chatting amongst themselves. They were attentive to newcomers who had to be sat, and who’s order had to be taken or maybe, we were just not cool enough to deserve attention. We had to go ourselves to the central station thrice to get the missing items in our order.

Megan’s @ TSO isn’t a happy brunch place for us.

Went to Megan's in Wimbledon Village first time for breakfast and was very disappointed. Lovely looking restaurant but service was not up to that standard. Orders were delivered to wrong tables and our food arrived cold. Also, it is not a good value for the money at all. Megan's breakfast has 2 eggs, 1 sausage and 2 very thin/small dry bacon with some mushrooms cost £13. It comes with a sourdough bread not even a whole slice. I wouldn't go Megan's places ever again!

Don't lose Georgia! She is the Mrs Megan's of the future just like Hannah Coleman when she worked part-time at Jimmy Choo (she was 17) and now, 26 years later, is currently the CEO. We were greeted by a delightful gentleman who was friendly, helpful and totally uncontrived - he set the positive mood for the evening and if we thought it couldn't get better ... our waitress Georgia arrives ... the best attitude on the planet and knows everything about everything. Abolutely nothing was too much hassle for these two (I am indecisive and they kept the drinks, starters going whilst I spent time working out my main course and asking almost the same question several times!). The food was lovely and so was the atmosphere. It is very hard to find good people and even harder to find a star amongst them - I am sure you have her pegged already ... she is one of those team members (I had one too) where if there isnt a role available at the right time, create one! Sorry other venues havent worked so well - this one is 10/10 so head to Richmond if in doubt.

Went to Megan’s in Clapham Old Town for breakfast. The service was great from Eliza and didn’t feel rushed at all. The food was really good and didn’t have to wait long after placing our order.
Will definitely go again!

Went to Megan’s in the Hamlet Dulwich for the first time today. The food was ok but the service was poor resulting in warm food and fries served separately. Seriously understaffed.

My family & I came to the Battersea restaurant yesterday afternoon ( Mine & my family first time)…
We were greeted well and seated in your lovely restaurant, however we had to wait 15-20 minutes for our drinks order to be taken which we also ordered our food except for me ( I have a serious Fish/food allergy), I was told my order was needed to be taken from a manager. As our waiter finished taking our order I jokingly said to him “please don’t forget me “ he laughed and said he would send someone over straight away.
After 15 minutes had passed ( still not had my order taken) all my party had their orders brought out and abruptly put on the table. My mum said that my order hadn’t been taken and that we all wanted to eat together. He ignored her and just carried putting the rest of the meals down.
After he had finished he asked why my order hadn’t be taken? I replied that I have a fish allergy ( He rolled his eyes which was rude, and then said there’s no fish on the menu)…
I said yes there is there’s salmon & calamari!
He abruptly said that’s not fish that’s seafood. I then explained that I have a fish & seafood allergy…. He rolled his eyes again.
I apologised for being a pain, even tho it’s not my fault I have allergies.
I then ordered my food , but he didn’t really listen and forgot the chicken from my order.
I couldn’t be bothered at this point as no one was around to tell. We didn’t see our waiter hardly at all.
The waiter did come over and apologise which was nice, But the one that rolled his eyes didn’t ( Not sure if he was a manager?).
I was offered a free drink or pudding.
The pudding I ordered was absolutely shocking!!!! It was supposed to come with ice cream & blueberries but it was just a slab of unappealing greasy sponge.
I wish I had taken the service charge off as we really didn’t get any service.
I really won’t recommend this restaurant to anyone as it’s not a pleasant experience.

Such a shame as it’s a beautiful restaurant!

Guildford Megan’s: Thank you to our waitress Katy, who was very attentive, friendly and courteous. First time for my friend and I to a Megan’s.

Third time I’ve been to a branch of this small chain - this time in Dulwich although previously in Battersea and Islington - every time the same issues - inexperienced staff who are inattentive to the point of being rude, many items unavailable on the menu, extremely long wait to be seated, for orders to be taken and for drinks / food to arrive. When order eventually does arrive is either cold, sub-standard or not at all what was ordered. Wanted to give this chain attempting to provide small local spot feel a good chance but has been utterly disappointing. Would avoid at all cost.

I totally recommend this place! Such a good- fresh- tasting food!!! Cocktails are also prepared properly!!! The Manager Meeli amazing! Cannot wait to return!

Megan's in Clapham on a Saturday lunchtime. Very busy, many things not on the menu, extremely long waiting time to be served and full of people with dogs, most not even on leads. Next table to me had 3 dogs with them.
Extremely unpleasant experience and I wouldn't go back.

It’s a dash basic but it’s also a really lovely place with decent food and a good bottomless brunch. The servers are almost always super lovely. Can’t ask for more!!

My husband and I visited the Dulwich branch on Friday for brunch. When we saw the food we had ordered our first comments were there wasn't much of it and it looked really disappointing. We couldn't have been more wrong. It was delicious. The real highlight was Candice....the warmest, friendliest and most helpful girl we have ever experienced in an eatery (and we eat out A LOT!!). If I had a business I would poach her immediately. She is what makes the place fantastic. This will now be our regular, just to be served by her. She is one of those rare people who make you feel amazing just by talking to you. We LOVE her

Love the food and how they do their best to help when we come with our baby