Melita Ltd Reviews 170

I called and asked to transfer my internet service from one address to another. I received the bill charging me for two addresses!

When I called I was asked to pay the full amount and I would get refunded the following month. Guess what? They charged me again the following month. Total waste of time!

Horrible! Avoid if you can

As a customer, my feedback is to be patient when dealing with companies in Malta, but also to stand firm on your rights, because it is not always a pleasant experience.

I have to say this about many internet companies, especially regarding customer support. I am not sure whether the main problem is the lack of responsibility, poor communication, or simply inadequate customer service.

As customers, we need proper support from companies that provide services which sometimes do not work properly. This includes the service itself, payments, and resolving issues efficiently.

We pay — and often overpay — yet receive very poor service and disrespectful treatment, as has happened to me many times with Melita Limited.

Fortunately, after contacting the consumer affairs authorities in Malta, they have been helping me. They also informed me how problematic these services can be and how many complaints they receive daily.

In the end, we depend on these services, and I hope companies improve, become more proactive, and ensure they provide the level of service they charge customers for.

Absolute garbage ISP. Constant throttling and outages. Literally a banana republic company. Avoid. Avoid. Avoid.

appointment scheduled with technician. I made sure I stayed home, cancelled appointment for it and was checking my phone. after the time of the appointment I contacted them and they told me he rang and nobody was home when it is clearly impossible since I was home all day and you need to ring me to know how to ring the flat. pure lies, lazyness and unprofessional. No missed calls nothing. you should check your technician behavior better!

Hi I want to give melita one star,
They are now providing bed network and they are lier when they are coming for contract,

I completely 2 year contract, once I want to change my network, as per company in San pawl bahar office
They said me try 3 month with offer if not good network then you can choose,
After a month I decided change the network, once I went there they said you already signed for 2 year contract, if you want to cancel then you have to pay 150 euro

So guys don’t believe the melita and they are talking very rud, like they are giving to us money and showing they are the boss, what they will say we have to do

My suggestion don’t trust melita, and move to another network

I am very disappointed to company

Denise Galea is an asset to this Company. Very customer oriented and provides stellar service in a very professional manner.

They are worst of the worst. I used lots of different isp’s but this is something else almost feel like a scam

Well done Melita! Great customer experience

Denies galea persuna li Melita ghandu jihu ħafna hsiba ax vera tejn il klijenti. Tkelima xhin tkelima tirispondik lura u tejnek. Verra proset

Worst provider ever! They have the most ridiculous excuses to pull money from your pocket! They cancel your bundle without any notification so that your remaining balance is silently used. And one day your wondering why you can't use your mobile data anymore. The customer service is absolutely useless as well. 3 days and no one cares about anything. I will switch providers.

Everytime that I have a problem I would always find her to help me and she always finds a solution.

Had Melita for many years now. Technicians that have attended always seem to know their business, which is good, and they come quite promptly too.

Knocking off two stars for two things. The first is how they cap the level lower than what is advertised, but within the rules of the small print. Example – I pay for 750, but I only get 600. (and when I test it, it's 600 almost exactly, or 599, so it's clearly hitting a ceiling). When I wrote to them about it, they say that they allow for 150 either way. In other words, they advertise one thing, but actually give you another.

The second is that it took far too much hassle for them to change the address on my bills. Especially when they're the ones who moved the router from my old place and installed it in the new one.

Absolutely cannot recommend. Waited over an hour on chat for a response. Then they made a random appointment without consulting me. Then when I stated I did not want an appointment, they rescheduled anyways. The one time I actually did have an appointment, no one showed up and they marked it as completed. Absolute mess of a company and very unprofessional

I had a great experience with Melita Customer Care. Denise Galea and Paul were both extremely friendly, professional, and helpful. My issue was handled quickly with a fast response, and they made the whole process smooth and stress-free. Excellent service — keep up the great work!

Melita recently removed all MTV music channels and replaced them with different channels. These channels are very similar to channels which are already provided so really and truly Melita removed TV channels and customers have gained nothing back. overall, absolute shit-show from Melita's side

Very helpful . Thanks to denise

Requested to cancel my Internet with Melita in October for November this year. For some reason they didn't cancel it and postponed cancellation until December for some reason and charged me for additional month. No response from Carlos, the guy who was supposed to take care of me. Cancelled direct debit, blocked all payments to Melita. Wanted to keep my Maltese mobile number, changed my mind after this experience. Never again, Melita. You should be ashamed!

Except customer service which is really okay, everything else is disastrous.
For a month we had no internet so I cancelled contract, of course I have to pay last month although usage of internet was zero. Other providers sre not much better but these- they are the worst. I am happy I moved my mobile package to other provider ao I will not have anything with Melita, soon my home internet will be changed as well from Melita to anything else

The worst internet provider, completely scam, they will tell you one thing for you to contract their service and then after that they come with a highly abusive fee and tariff for you to pay.

I don't recommend and I hope you collapse.

After 5+ years of little or no WI Fi issues, my internet started glitching. On day 2 I rang, they immediately ran a check and identified this as an isolated issue. They offered same day engineer service, but I asked for today (next day) as was back online and finishing work. The engineer showed up bang on time, checked the modem then went on the roof. 10 minutes later he came down with a corroded element, had replaced it and didn't charge a cent. Very impressed, thank you.