Melita Ltd Reviews 170

Beware of Melita's unfair commercial practice. They will not let you terminate your contract.

In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April.

When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair!

In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!).

To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer.

I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.

Been few years with Melita and have constantly had home
Wifi issues. Slow and cuts off at times. When I ask for explanation it’s always the same answer, outside issue with area line, but they won’t address requests to get a report on the matter. If you complain they will say they will
Send technician but it might cost you 25 euros if the issue is not
From Melita, what a joke. Appalling customer service and dodgy. Will look in to changing the provider!

Everything is wrong with this company, they can't set up a plan correctly, always appears, the previous agent did something wrong and they have to charge you. Also you can't get rid of them, I got 4 times the wrong information, in the end, if you already left, they are going to tell you, you can't quit the contract, you have to come by person in a store. When you are finally back in the store, they tell you that it was possible without going there. Madhouse, very unhappy agents, toxic climate. Stay away

Terrible customer service. Spent almost 2 hours on chat just to get my home Internet re-activated cause of a new contract and discuss other issues which were not solved. I ended up without Tv channels on my Tv set cause of miscommunication with one of their representatives. The solution on chat: "install the TV app on your mobile"

Built to scam people. To sell a plan they tell you all you want to hear, after they scam you. If you need customer support, you ask 3 different people and get 3 different answers. They are specialized in scamming expats, you go there sort everything out, but when you have left the country they continue billing you, telling you have to come personally there otherwise they can’t stop billing you! That’s just the tip of the iceberg, much more awful things happene, stay away!

I only give you a one only because there was not a zero. i should not expecting to get any good outcome because all your review speaks and they are negative. heartless and inconsiderate company. they add stress to your stress, Worst company i have to deal with ever

by far worst customer service in Malta. Cannot help you past 6pm. Don't send you bills and then they charge you extra for late payments.

You go on chat to fix it and they can't do anything

I recently switched to Melita's fibre internet service and it's been a game-changer. Their connection speed is incredibly fast, a significant upgrade from my previous provider. I now also have Wi-Fi coverage in every room

Happy New year with 1star.
Every week technician problem
One time they sended the e-mail and message for work in progress.
Now they stop to do It but their work already continue.
Very bad service in all

I am trying to reach customer care via Melita Chat, however, no one has replied. The reason is to change my subscription.
As per the internet speed, I am supposing paying a higher fee for improved speed, however, some months ago I commenced to experience unstable reception and low speed.

they should be ashamed for their absolutely incompetent customer support. i am a physician cut off from communication for 2 weeks. i have spent several hours mailing and chatting with around 15-20 people from melita, who each time promised to call me back. since severe harm was caused by melita related to my job as a physician i will now take legal action. they left me no choice!

Been with melita for 2 years. after a little bit of rain internet is horrible. when I first applied with them I had no internet for 4months, then right after this internet kept disconnecting all the time, could not do 5 minutes lecture without disconnecting. What they asked from me after every month is the 35ewro payment. unfortunately in Malta there are only crap internet providers

Terrible Technical Support team that ask you questions a 5 year old would when having an issue with a SIM that has never worked (did you turn roaming on/off, can you turn your phone on/off). Also having to constantly repeat answers you have already given them (on live chat so they even have them written in front of them). Never had one issue with my Epic SIM in two years but thought I was getting a better deal here.
Definitely avoid Melita if you ever think you may need aftercare assistance.

Please do not never subscribe Melita services.
They propose a two years contract telling you that you can move your membership with you.
I am moving and they don't have authorisation to install their services at my new place so they are making me pay fees for resignation!
Thai is not acceptable!
They lie to you when you subscribe that you won't have any issue in case of a move out.
When I asked them to show where the fact that I am the one who have to pay for the impossibility of install services in their Terms and conditions, the only answer was it is not our fault you have to pay.
The service I had on the phone was repeating the same sentence over and over again.
I asked for the contact to the complains department and then the mediation department because I disagreed with this decision.
And the person on the phone refused to give it to me saying he is the last resort, that he won't provide anything because this is not their fault.
How a provider of services can treat their clients like this?
I asked on the legal part and they did not even accept to go through their Terms and conditions to acknowledge the fact that this was not on me but on them.
If you don't fight and just trust them, they'll take advantage on you.
I found it really deplorable!
My opinion is to not use this provider. Some others may be more trustful.

Melita doesn't deserve even for 1star. It's the worst company I even had any contact with!!! They are not able to fix my bill since 1month, I applied for a plan for 15.99 per month but my bill is 60. I spoke with 6 agents and nothing changes. I literally hate them now.

As always Melita is ready to disappoint and infuriate. I got contacted for some "missing equipment". Once on chat, I was advised it's some home internet bits for a service terminated 3 years and 4 months ago. Since I cannot remember where the equipment was taken over 3 years ago, I am going to be charged 100 Euro. I also received a bill notification and enquired about it. It took a few different questions, and only after asking if I was owed money I actually got to know that apparently, I have adjustment credit. If I didn't ask that specific question, I had no way to know this, because being my service terminated I cannot even access my account.
The most ridiculous company with the most ridiculous customer service, they are thieves and liars. Stay very much away from these people.

I moved into a flat and agreed with the previous tenants to transfer their account with Melita. Someone came by with a digital pad for me to sign. She just showed me where to sign. I asked her to confirm it was a transfer, she said yes (my fault, I should have let her wait 15 minutes while I read the contract).

Later when I cancelled my account, they flipped an extra payment of 150 euros on me. I chatted with customer support, talked on the phone with a manager. All they did was say "can't do anything, my papers don't mention any transfer".

I gave up and paid. 1-2 months later I suddenly have a bill for 250 euros. No one told me there was a bunch of equipment that they decided to charge 50 euro each for. I thought there had been a deposit from the previous users as there normally is. Obviously no one from Melita warned me about this and I had already left the craphole Malta.

I gave up and decided to pay another 250 euro just to not have to deal with these robbers anymore. They sent me an email saying I had 15 days to pay or it would go to the credit institutions. I go to pay and these clowns had closed my account. So now I had to spend 30 minutes with their chat support just to be able to pay...I mean get robbed again.

Melita, you are absolutely disgusting. Shame on you.

Worst customer service ever. On a normal market, I mean outsidfe the little rock of Malta in the sea, this company could not exist with this kind of sevice. Support useless, technican helpless, system not stabil. Honestly, flush your money in the toilet when you want to buy a product of them.

1. Disconnects every 5 minutes 🤩🤩🤩

2. Worst support ever they even added 100 euro to my bill for no reason 👍👍👍💸💸

3. Worst technicians ever they came over and made my internet even worse ❤️❤️

4. They are trying to scam me 😁😁😁

5. They dont send you a message before the internet goes out for like 10 hours 🤗🤗

I love Melita. It disconnects every couple minutes. I recently got a new router to try and solve this problem but its now a lot worse. Thank you Melita!❤️❤️❤️