merch.warhammer.com Reviews 

Great customer service
Very helpful and kind

We purchased protective masks for our grandson as a gift.
They arrived even earlier than I expected, and were of great quality.
When we heard from our grandson, he told us that he loved them, and would be wearing them to the Warhammer games he takes part in at a local gaming store.
Thank you to the staff. You helped us to make him not only happy, but safer out in the world.
Dunedin FL USA

The staff went above and beyond to make sure I got my item. I had experienced some postal issues and repeated disappointments when my item didn't arrive, but the staff were excellent in taking care of my issue. 100% satisfied.

A complicated issue with the USPS made it look like my package was delivered. Product was quickly resent and received.

I had a question regarding my order outside of business hours and someone got back to me within an hour. The customer service is phenomenal and they always make sure questions are answered and products are received.

Excellent customer service. Had issue with my delivery address. Put by mistake my old address then new. Emailed customer service and very next day is been rectified by Laura.
Thank you so much for your help!

Best customer service ever. They were so kind to me when I made a mistake on my order and sorted it so fast. The emails I received were friendly and helpful. They really did me a solid and I could not be more grateful. Wonderful company.

This is my second review, I have never been let down with the quality of merch from this company. I have quite the collection of T-shirts now! My most recent purchase is however on another level. I highly recommend getting the Lucius the eternal T-shirt as it is an absolute beauty.

Such a unique store, I always enjoy selecting gifts for my husband
Customer service is impeccable; prompt, kind, reasonable cost. A great platform to purchase from and a great shopping experience
Thank you!

Issue with order was resolved very quickly indeed

Ordered incorrect size and it was no problem requesting a replacement!

On the bright side, I did get a refund for the product I never received, so my expectation was met (barely).
The shipping address was auto-populated incorrectly - an old address of mine - which I immediately submitted a support ticket to resolve. Several days later the ticket was reviewed but the order had already shipped. After another week or so the package was returned to sender, so I asked for a refund. After another couple weeks of back-and-forth (this all started April 16th, it's May 27th as I write this), I finally got a refund. Surprisingly, they even said they would send me the products free of charge! Unsurprisingly, however, the shipping address was never corrected.
So I got the refund I requested, and they tried to redeem themselves but failed. So my experience is...meh?

Great product, and great consumer service!

Listened to my issue (a shipping cost error) and quickly corrected it - highly recommended!

Extremely slow to do literally anything. They claim 48 hours to respond to inquiries to Customer Service, but given I heard from them exactly once in three weeks it shows that this 48 hour response is a lie. They suck. Do no order from them. Buy third party or bootlegs. The quality is going to be about the same as this crap.

Always 5* service. Fast delivery, amazing quality clothing and great quality customer service from Taylor Sprules

Excellent service, the issue was resolved quickly after it was sent to the relevant department. Highly recommended

Order was shipped promptly, on a bank holiday no less. A mistake that was made on my end was rectified quickly and at no cost to myself, I ordered the wrong shirt and they sent the right one out and said to just keep the one I ordered in error! Thanks to Ryan and the team, really great customer service, will definitely use again!

I really appreciate the service and the stuff. They are eager to help with situations.

Products are great !!!

Order took longer to shipped past it specified delivery month by 2 months to finally ship to get to the port of the States to then sit for another 2 months and when I contacted support they said that they will consider the order as lost and they would send me another package To then wait another month or two just to reach out again for a update just to be told they can't send another shipment due to the Exclusive items and that I can just get a refund... Which is fine but it took a lot of me reaching out to get here and that was annoying.