merch.warhammer.com Reviews 

I asked a question about the product I had ordered and was given a prompt response which answered my question in full

My order never came, I reached out by email a couple of times. It took a long time to get a response and the email system used by the company is confusing and has too many responses to the thread,making it hard to follow.

It took wayyyyyy to long for someone to finally say "your l order can't be completed, because we don't have the item" 3 weeks of waiting and waiting. My birthday has since passed (the reason for the order) . This experience was painful. Staff were super friendly.

I made a pre-order in October for my dad’s Christmas as it was meant to ship early December. It’s now mid-February and still not been dispatched. Wrote to customers service and no reply. If you are reading this please but from somewhere else.

always on time and good qualityy

Ordered some items around Christmas that never arrived. Emailed into the support team and they shipped replacement items almost immediately. Thanks Taylor.

Bought a hoody, using their convoluted backward size guide.

Looks like the product I ordered, but feels like it's made from tissue paper or whatever Primark made £8 pjs from.

Just wanted to say the Warhammer Merch team was fantastic throughout my shipping issues. The pkg finally showed up and they were communicative through and through. Guys deserve promotions! Thank you I will def be shopping again in the near future.

Cheers

The warhammer support team was very professional and really showed care for me as a consumer of their product. They understood my situation and problems with a product, and helped to reach a solution.
Very exemplary when it comes to their online support for merchandise- it made me more confident in their brand.

they can take time to send a response and only tell you after that if you send another message it can make it take longer, but when they do get to you, they do make sure to have fast service

Great support, solved problem with Asendia by changing delivery company

I initially had the order sent to my P.O. Box, and then closed said P.O. Box and forgot that I had my order sent to my P.O.Box until I got the notification that it was under to be delivered lol. I reached out immediately to customer service and as soon as they were able, they rectified my issue and had the package immediately sent out to my home address. Excellent customer service!

I received damaged item ( damaged by post office ) which i reported only to knowledge to merch customer support, and this awesome guys offered me to send me another replacement one, and last week got it delivered. After many years of ordering online i think i found my perfect store! I Recommend!

Amazing staff and amazing company in general. Products are exceptional and when a mistake is made, it is corrected quickly!

The shop and its offers are great and I am very happy about it. As a customer from mainland Europe (Germany), there is of course the obstacle of customs duties. I am surprised that DHL as a transport service provider manages to handle customs duties so well, but HERMES does not. Example: I ordered twice from the shop, the first delivery was made by DHL, who presented the customs amount and I was able to pay it when I picked it up at the post office. Perfect! The second delivery was made by HERMES. After I investigated, I only received information from them about the whereabouts of the goods I had ordered: they had been returned because the customs fee had not been paid. I did not even receive any information about the customs fee due. Thanks to the great support of PrintClever support, I was refunded the full price of the order. Thank you very very much.

quick help and positive solution to the problem

Laura resolved my issues regarding my delayed order. I got my fully refund after she assisted me. I’m so happy about that.

I wish I read the reviews here before ordering from this garbage site!

Their customer service is a total joke. Countless emails and social media messages eirher answered weeks later or never answered. Bunch of scammers. Never again!

Poor quality merchandise .
I purchased about £130 worth of T-shirts and they’re falling apart after two months.
And the T-shirts are very thin they used to do really good quality stuff but now it’s like they’ve walked into Primark bought the cheapest T-shirts they could find and did iron on print.

The company is a scam! I pre-ordered a Primarch Sanguinius figurine from their website on October 12th. They promised delivery by New Year’s, but it’s almost February, and they haven’t even shipped it! Meanwhile, they are already selling it on their own site for a lower price than my pre-order!

Complete scammers, and all their reviews are bought!