Merit Administration Reviews 

Total lack of communication refuses to compensate for repairs zero effort to make a positive impact on policy i feel completely robbed and drained!

I had already spoken to someone about payments and made arrangements when another agent contacted me and wanted to collect a payment and set up a different payment plan.

Great Job!!!

It was easy to process a claim and get the work done.

They go online and just select random parts and what they cost and say "this is all the amount we will cover because we can find the parts cost this much on this site", but they won't back up those parts for the contract warranty moving forward. Leaving a loophole to say "we can't verify those parts and where you got them" if they same problem were to occur again under the warranty contract. Complete garbage. Will not recommend or be using this company again after my our contract is finished.

My issues were never cleared
First issue turned out tobe an uncovered component never covered in the agreement
Took more than a month for someone to identify
2nd and 3rd issue were only partially confirmed
Meaning only a small portion of the repair expense was covered
Lastly i had begun working with a different administrator as i was expressing that I would like to have my contract cancelled/closed
As my agreement was paid upto the beginning of the next month
The advisor and I had an agreement that we would review my options
But we would do so on the 2nd of the following month
It turns out that someone contacted the company that collects the monthly payments and instructed them to reopen the payment portal for my account after i had advised that they no longer process any further payments against my account
I have sent emails requesting that my account be closed immediately and the current payment be returned to me
No follow up or acknowledgment from service advisor or anyone else
Do not recommend that anyone enter into an agreement with this company
They are not responsive to their clients

The claims process can be a little slow, but overall the claim was paid and my car is back on the road.

Dave was wonderful! He worked diligently to make sure my claim was taking care of and made the process a lot less stressful .

Its not as bad as l thought, they made it happen for. Great work you guys

It took about 3weeks from the time I took it in to find if it was approved.

I was given cordial and respectable treatment.

Just the flight nurse, and the understanding of the manager, outstanding performance for me getting in touch with you and getting the job done so quickly for me. Thank you very much. I will continue to be a loyal customer.

Didn't fix my problem horrible warranty company wish I would have never purchased it

most of my issues were because of the extensive time the automotive company took to diagnose my car. They had my car for 10 days and only 5 hours of laor were involved, so my car rental coverage did not apply. nce it was diagnosed, I then had to provide additional information of my maintenance, which tok a couple of days. I just think it could and should have been completed in a more timely, efficient manner

Hello, I thanks you for taking care of me and my vehicle, a little slow, but,I understand that the garage didn't send complete information, but, lnall service was great 👍, thanks you 😘.

It took nearly 2.5 weeks to have my claim approved! 2.5 weeks that my car wasn't allowed to leave the shop or my claim would automatically be denied. It took 2 weeks for an adjuster to even come out, just to take the same pictures and information the dealership sent. Then the warranty didn't even cover the entire expense.

They are worth paying for, helps a lot and I’m very happy with the outcome when my car has an issues.

I had a problem with my BMW car, and this company resolved everything.

I am very unhappy about the service an way I was spoke to when I called an spoke to the man in charge of my case The service Dept was super I am canceling my service with your company I had to put out over 1000.00 for repairs that should have been covered. I went without a car for a week.

These guys are scammers. I had been paying them $146 every month for over a year and a half, and the one day I needed their help to repair my AC, which wasn’t working, they told me no.
I was extremely disappointed and had to cancel my service.