Metraliving Reviews 

I wrote a review about my good experience of viewing and reserving an apartment in Wandsworth from Metra Living. After paying the holding fee in mid-February, Ms Clare Green, the Tenancy Progression Coordinator led me going through the process of referencing and signing of the tenancy agreement attentively. When there was a delay in the referencing company, Clare took the lead to alert her management and iron out the issues promptly. It took only 10 days to complete the whole process. I must give a big thank you to Clare to enable my family moving in the apartment on the 2nd of March as scheduled.

At first we had a few concerns, however once I raised them with the head office everything went like clockwork.

Gemma initially looked after us and showed us the property — in fact she showed us two, and we chose the latter because of its huge balcony. The process from there was very straightforward.

We were then introduced to Clare, who helped us through all the paperwork. She was great to deal with and always responded promptly to our questions via email. Clare also ensured that we received a new mattress at the property, which we really appreciated.

All in all, we had a great experience. Thank you so much Gemma and Clare :)

I was very pleased with the whole process of renting a property with METRA Living. Good, clear, concise communication was carried out at each step, especially by Clare Green, our Tenancy Progression Coordinator, who was quick with her responses, and answered all our questions to our satisfaction.

Mubin was hands down the best Agent I have worked with.

From the video shared prior to viewing to the physical viewing, and being so conscious with his time and effort showing me around the property Was incredible.

I would like to leave a review for Selfik based on the service he provided during the viewing appointment and up to the date of reservation.
Selfik personally showed me around the property and conducted the viewing in a very professional, organised, and welcoming manner. He took the time to clearly explain everything and answered all my questions thoroughly, ensuring I felt comfortable and well-informed throughout.
From the viewing right through to the reservation stage, Selfik maintained excellent communication and followed up appropriately to ensure everything progressed smoothly. His approach was attentive, and efficient, which made the whole process straightforward and stress-free.
I am very grateful for the high level of service Selfik provided and would happily recommend him based on my experience.

Excellent Service – Highly Recommend
I was having a difficult time finding a new apartment when I came across a listing from Metra Living. I was really excited about the property and sent an enquiry — the very next day I received a call from Sefik, who quickly arranged a viewing for that same day.
Sefik met me at the property and provided an in-depth overview of the company. He showed me around the apartment with great knowledge and professionalism, taking the time to answer all my questions thoroughly.
I’ve since made an offer and am hopeful it goes through! I would definitely recommend Metra Living, and I highly suggest contacting Sefik if you’re looking for a smooth and professional experience.

Sefik was excellent, really helpful and insightful and helped us get our new flat.

Everyone is so helpful, thank you very much

Big shout out to Sefik for making the house viewing process smooth. This is usually a daunting experience for me but Sefik made it extremely easy and kept me in the loop from
Start to finish. 🫡

Clare green honestly an amazing member and very helpful and polite made my experience even better so thank you soo much .

Clare was excellent in all stages of the process. The process was very smooth.

First time I felt very tough, because of new rules and regulations, even I thought just came out from it and go through private landlords. But Clare Green helped me lot she said take your time we still enough time that word makes me feel better. And thank you so much to Clare
Elizabeth

Clare was going back and forward in order to support us and we are really gratefully. I really recommend!

We had a very smooth and efficient rental process with Metra Living. As a friend of mine had previously lived there, I was already familiar with how things worked. Everything was handled honestly and transparently from start to finish.
Mr Mubin was particularly helpful, responding very promptly to emails. If he was unavailable by phone, he would quickly follow up by email instead. Thank you very much for your support.
Everyone looks for a reliable tenant, but having a trustworthy and well-intentioned landlord and agent is just as important. 😊

Mubin has been fantastic from viewing through to reservation. He explained everything clearly, responded promptly to our questions, and was always polite and professional. The process felt transparent and well organised, which gave us real confidence. Thank you for a great experience.

Shout out to Sabrena Sumun for showing my partner and I a 2-bed apartment at the property. She was professional, helpful and very prompt in responding to emails throughout the process.

I had a smooth and professional experience with Metra Living throughout the letting process. Mubin Abdul was very helpful, responsive, and clear in his communication, which made the process straightforward and stress-free. Thank you for the excellent support.

⸻

I am extremely satisfied with the service I received from Clare Green. She was incredibly helpful throughout the entire renting process, always kind, professional, and patient. Clare answered all of my questions clearly and promptly, and made sure everything was handled smoothly. She truly took care of every detail and made the whole process stress-free. I really appreciate her support and dedication and would highly recommend her.

Siobhan Brennan from Metra Living was our property manager at L&Q Lindsay court. She does an exceptional job resolving issues and assisting move in and out of the property. She was easy to follow up with when we had any maintenance issues.
She helped us with move out a lot(October 2025). We had a tough situation while moving out because of personal situation. As I explained our situation, she understood and supported us have our move out date changed and relieved us of tight timeline.
Key handover and Deposit refund was also smooth with her assistance. Great job Siobhan and thank you.

I would give 0 stars if I could.

I moved into a MetroLiving property on 21 January, and the flat has had NO effective heating from the start. What makes this even worse is that the move-in/check documentation showed the heating as “not tested” — meaning they did not even confirm the heating worked before handing over the flat as “ready to move in”.

Once I realised the flat wasn’t heating up, instead of taking immediate and practical action, I was delayed and redirected with irrelevant advice such as “contact the energy provider”, even though this was clearly an internal underfloor heating circulation/control issue. I spent days troubleshooting and chasing this myself, and I eventually had to push hard just to get an engineer visit arranged.

When the engineer finally attended, he confirmed multiple faults:
• The underfloor heating master/main unit is faulty and needs to be replaced
• There is also dripping/leaking pipework near the boiler, and parts need replacing (the engineer confirmed this was not normal)
• When I asked how long ordering and replacing these parts could take, I was told it could take months

Despite all this, the situation is still being downplayed as a “temporary lack of heating”, which feels insulting given there has been no heating since move-in and I’ve been left without essential services in winter.

At this point, I am requesting to be moved to another property with all costs covered, including my moving/relocation expenses, because I will not stay in a flat with non-existent heating in London in winter.

I am also very unhappy with the property management handling of this issue and the lack of accountability, communication, and urgency.