Metraliving Reviews 

Our move-in was very smooth, and the home felt like brand new. Everything was well organised and ready for us. A special thanks to Clare Green for her support and help throughout the process. Thank you, Metra Living, for making our move so easy and stress-free.

excellent experience with Metra Living, in particular with Sabrena who was extremely kind and helpful with finding me a property. She made the process very easy and was a pleasure start to finish.

From the first original enquiry up until now, Mubin and the whole Metra Living team has been on point and very easy to communicate with. Mubin's professional ethics is second to none.

Great company reliable and vert helpful, been with them over 3 years.
Definitely I would recommend

Lived in a Metra property for 7 years and it was fantastic. Siobhan in particular was a brilliant property manager and was always quick to help us with any issues or questions we had.

Always a pleasure to have Sefik Ascieli as the point of contact! Thank you for responding promptly and providing all relevant information and what other options may be suitable for me. He assisted me bsck in 2023 and again this new year and both times have been super pleasant!

Everything is great.

Gemma, Claire and Abby you are all responsible!!

Absolutely disgraceful experience. This agency has no integrity and no accountability. They took my money and then conveniently stopped responding, offering excuses, delays, and outright silence.

Communication was appalling from start to finish, phone calls ignored, emails unanswered, and when they did respond it was vague, dismissive, and completely unhelpful. It feels like their entire business model relies on wearing tenants down until they give up chasing their own money.
I have never dealt with a tenancy agency so unprofessional, unethical, and careless. What should have been a straightforward process turned into weeks/months of stress and frustration because of their incompetence and lack of honesty.
If you value your money, your time, or your sanity, avoid this agency at all costs. I wouldn’t recommend them to anyone. Tenants deserve far better than this.

It's scam. Gemma, Clare, Abby are scammers. I had a very disappointing experience with Metra Living. In my experience, I was misled throughout the process and treated disrespectfully by staff members, including Gemma, Clare, and Abby.

I paid a holding deposit after being told I would receive the keys by a specific date. Despite providing all required documents and references, communication was poor, responses were delayed, and the process was not completed as promised. Eventually, my application was rejected and the holding deposit was not returned, with no clear or fair explanation.

I made several attempts to contact them by email and phone, but my concerns were ignored and I was not given proper support. Overall, the experience felt unfair and unprofessional.

I would strongly advise others to be very cautious and to get everything in writing before paying any money.

It was our pleasure Clare Green, a Tenancy Coordinator working on our tenancy documents. She gave her time and helped us in all the processes to complete all the procedures for tenancy agreement.

Honestly, Siobhan has taken care of all the issues I’ve had in my apartment—very effective and friendly and make my fellow like home so thank you for that

Tina Tham, made our moving process process very easy and stress free, her customers service is 10/10 and always available to help. She is really a super stars for your organisation.
From the husain family

Terrible communication and zero respect for potential tenants. Me and my friend had an incredibly frustrating experience with this agency, specifically with an agent named Sabrena Sumun.
After the viewing, we simply got ghosted by her. ​We spent two weeks trying to reach her via phone, text and email during working hours to ask a simple eligibility question before applying for a flat. She ignored every single attempt at communication. Despite calling the main office multiple times and being promised a callback, we never heard from anyone.
​Out of desperation to secure the flat, we submitted the form anyway. Only after the form was submitted did Sabrena finally surface—two weeks later 🙄 —just to tell us we weren't eligible. This is an answer we had been trying to get for 14 days and could have been easily handled in a 2-minute phone call.
​The lack of basic professional courtesy is appalling. They ignore you when you need help and only acknowledge you to deliver a rejection after the form was submitted. Extremely unprofessional behavior from both the agent and the main office. Save yourself the stress and avoid this agency.

The service appears good until the moment you move in. Once the deposit and rent are paid, the attitude completely changes. From that point onwards, you are ignored, passed from person to person, and no one takes real responsibility or tries to help.

After just 5 days of living in the property (read my previous review before moving in), it became clear that the standards are far below what you would expect from a privately rented building. Essential issues such as no hot water and no heating were reported immediately, yet nothing was resolved only excuses and delays.

There are also serious ongoing issues that seem to have been ignored:
1- The lobby door is broken and left open, meaning anyone can walk into the building
2- Anyone can access any floor, despite being told otherwise
3- The lift is extremely loud, to the point that it wakes you up at night
4- The L&Q Neighbour Lead don’t care at all about the state of the building

Overall, it feels like once they have your money, support completely stops. Very frustrating experience. I would not recommend renting through this company.

It honestly feels like they don’t care, they apologise, but they don’t try to put themselves in your shoes. They get to go home to their own comfortable homes, while tenants are left dealing with unresolved issues in the property.

Thanks for all the help Siobhan , great service!

I lived in one of the flats for the last few months and Siobhan Brennan was my lettings manager. She was so lovely and helpful throughout my stay, even when my contract ended, she assisted the change thoroughly. Very pleased with the service I received.

I have had an excellent experience with Siobhan as my Property Manager. From the very beginning, communication has been clear, prompt and professional, which makes a huge difference when dealing with property matters.

Siobhan is always approachable, proactive and genuinely helpful. Any queries or issues are dealt with efficiently, and I always feel kept informed throughout the process. It is reassuring to know that things are handled properly without needing to chase or worry.

What really stands out is the level of care and attention given. It feels like my property is being managed with the same care as if it were her own. This level of service is rare and very much appreciated.

I would happily recommend Siobhan to anyone looking for a reliable, professional and supportive property manager. An outstanding service all round.

I have lived in the Metra Living property nearly 10 years and I value to service and dedicated support from Siobhan, my Property Manager. Any issues with the property or repairs are dealt with in professional manner.

I have been living with Metraliving for the past 3 years, and everything has been good so far. Siobhan has been my main point of contact, and every issues were resolved quickly and easily.

Despite repeatedly informing Metra Living that the boiler is broken, they have continued to send contractors who have failed to resolve the issue. Our concerns have been consistently ignored, and we are now left without hot water during winter. The level of service provided by Metra Living has been appalling, and we are extremely disappointed by how this situation has been handled.