Metro Finance Reviews 

Very disappointing experience. Communication was poor and the process lacked clarity and consistency. Despite providing extensive information, there was little practical support or clear guidance, which resulted in unnecessary delays and frustration. I would not recommend based on my experience.

We are thankful to Team Metro (Craig Todd, Christie King, Amy Sinclair, and all others) for the support we received throughout our journey to buy our property, swiftly and conveniently. All the best, regards.

Metro Finance have been superb in helping me secure my dream home. Especially Ludo and Lois. The speed at which things were processed was very impressive indeed. Always kept me in the loop and explained every part of the process so I understood clearly. Highly recommend !

Amazing from start to finish.

Always at the other end of the phone and nothing was too much trouble.

Thank you for helping us get our home.

The Emmett’s

This has been my first dealings with Metro, thanks to all the professionalism and support shown to me by Arun Virk the whole process has been made far simpler and has reduced my stress levels significantly. I would strongly reccommend the services of Metro.

I spoke with both Craig and Rob today and they made the process go extremely smoothly. Spoke through the process and the documents that I would need and it was all quickly turned around today. I can't fault the customer service provided today. That also goes for other members of the Metro Finance team that I have spoken to over the past few weeks. Always willing to help.

Our mortgage advisor Laurie, and case managers, Daniel and Christie have been brilliant throughout the whole process, they have helped us to have a quick process, and gave us a lot of time to answer all of our questions and guide us through the process as first time buyers. Very grateful for the experience we have had!

I have used Metro Finance for affordability assessment and financial sign off as part of shared ownership purchase. They've been very supportive promptly responding all the question I had

Easy process from start to finish. Robert Hoyle was just at the end of the phone if I needed anything. Can’t thank him and the team enough for their work.

Right from the start i felt i was being supported , i was extremely anxious and the team including Natalie Johnston and Rob Hoyle helped me through every step-- calling me in the evening to check i was alright. Each step was thoroughly explained , i felt as though they really understood what i was feeling and they did everthing they could to reassure me .

Was referred to Metro for an affordability check as I’m looking to purchase a shared ownership property.
The process is lengthy and they need a lot of financial evidence, but I got assigned to Lois as my case worker who was very helpful and efficient and I was signed off within 4 days.

Really good service. Both in completing the shared ownership affordability checks and arranging the mortgage. The admin team were also efficient and kept in touch when progressing the application. The portal works well and is updated very regularly. Well worth the fee. It wasn’t a simple case to place with a lender and Josh managed to find a high street lender still. I’d definitely recommend them.

I’ve had a great experience with Metro Finance. I worked with them over a 12-month period for a plot that I initially reserved but later had to change due to construction issues with the developer.

I can confirm that every time I contacted the team, I received excellent support throughout the process. I’d like to give a special mention to Hasina Kirk, who has been outstanding in handling my case. She has been consistently helpful, friendly, and reassuring during my mortgage journey, demonstrating exceptional customer service and interpersonal skills. She truly deserves recognition for her hard work and dedication to Metro Finance.

It was quite daunting going through this on my own arranging a mortgage etc , but Natalie Johnson & Christie king have been fantastic from start to finish. They have helped me every step of the way, always available to answer any questions I have. They have made the whole experience worth it. 5*****

My experience was brilliant from start to finish. Phil Pearson (my mortgage advisor) at Meridian-Metro and Will Timms and Joshua Payne (case handlers/managers) all did amazingly in ensuring the affordability/necessary checks moved along quickly. They updated my case daily and were always clear on requests for what was needed from myself.

All of the team were always available on call and very responsive. Phil helped me to find an amazing mortgage deal which has got me my dream home.

I cannot thank them all enough and would recommend them to anyone looking for a mortgage in future.

Very thorough, both on the phone and online. The staff were all friendly and diligent, and I felt that they were working hard to help me.

I want to say a big thank you to Laura Methley, my mortgage advisor, who has been extremely helpful from start to finish. She’s very knowledgeable, always quick to respond, and has kept me updated at every stage. She’s handled all my questions and requests for documents promptly, making the whole process clear and easy to follow.

I also want to thank Holly Barwell, who has been amazing to work with. She’s guided me through everything with great professionalism and care. I’m still working with both of them, but it looks like we’re nearly there with my first home purchase. I’m very grateful for all their help and support throughout this journey!

Very happy with the service..very helpful and patient with a not so savy internet user
Thankyou

From the very beginning of my shared ownership house reservation and mortgage application, I have been absolutely blown away by the level of care, professionalism, and dedication shown by the team — particularly Laurie Mather, Lauren Dew, and Kia Tucker.

Laurie has been fantastic from start to finish, I couldn’t be more thankful.

The reservation process felt effortless, thanks to Laurie and Lauren. Clearly explaining every step and ensuring that all my questions were answered with patience and clarity. Their friendly and proactive communication took away any stress and made me feel confident throughout.

Laurie and Kia were fantastic during the mortgage application stage. They guided me through all the paperwork, provided clear updates, and worked tirelessly to make sure everything moved smoothly and on time. Their knowledge and efficiency were second to none.

Thanks to Laurie, Lauren, and Kia, what could have been a complicated and overwhelming process became a positive and exciting experience. I’m so grateful for their professionalism, kindness, and dedication. We couldn’t recommend them — or Metro highly enough!

We had a seamless financial assessment and mortgage process with the Metro team. Laura Methley, Lauren Dew and Robert Hoyle were really helpful. They were thorough and took their time to review all the documents required. I will recommend Metro to my friends at anytime