Metro Finance Reviews 

Rhoda & Lois have been an excellent help during my first time buying a shared ownership property. Rhoda was extremely prompt and had called me the moment an email was shared or when I went back with questions. While I didn't go ahead with the mortgage, I am happy with the process of the affordability checks and other documentation we had to run through. Thanks!

Zero star if I could give it. If you are applying rent to buy and Metro Finance is your financial advisor, good luck with them.

Repeated administrative error such as wrong names for identity check and uploading another clients affordability report to our profile. Back and forth asking for right to rent/identity checks, even we have already done so.

Keep asking us to submit additional documents from overseas just for only a fund transfer to a family member. We are FTB who has submitted valid credit reports (from their chosen provider) and affordability docs (payslips+savings for the deposit & 1st month rent).

We could not get the property we reserved because of their unprofessional conduct and unfair assessment. We have already drafted a complaint to FOS and FCA.

Rubbish. Keep getting different messages about what documents they need. Uploaded them several times but nothing seems to work, just get messages telling me to do it again. I haven't got a clue what is going on, but I'm expected to trust Metro with all my financial data?

Metro Finance were really quick and efficient. Robert and Daniel were really helpful and worked to get me ready for the next steps on the purchase of my shared ownership house.
Thank you

Fantastic experience from the team especially Ben and Rob who have helped me get my first home

Excellent communication and very helpfull thru all my process of buying my first home.I will give MetroFinance more then 5 ⭐️.

Excellent customer service. Very good communication.
Very helpful throughout the process.

All staff we spoke to were friendly, professional and fully answered our queries. The portal was very user friendly. Great communication with our Case Handler who ensured that everything went through smoothly and as quickly as possible. I would recommend Metro Finance.

From start to finish Nathen couldn’t have been more helpful. He kept me updated all the way through the process and was all done within about 3 days. I can’t thank him enough.
Matt

Huge thank you to Nathan Mills & Daniel Cooke, from start to finish my overall experience was amazing.
Nathan passed my stage 1 within 10 minutes and Daniel had requested documents and had signed me off within 2 days.
Incredible service - thanks guys!

Lois Gagen thanks for help and support

We had a great experience with Metro Finance from start to finish. Ryan Callaghan and Caitlin Appleton were fantastic throughout the process, always keeping us updated and happy to help with any questions we had. They made everything feel straightforward and stress-free. We really appreciated their support and wouldn't hesitate to recommend Metro Finance to others.

Metro finance have been amazing for me as a first time buyer. They have helped me every step of the way to purchasing my first house. I highly recommend them.

Excellent clear service from start to finish. Talk everything through that you need to know.

During the whole time, my advisor Ben Tweed supported whatever he can to help me with this process. He always provided me with a lot of useful information and set the expectations for next steps which put me at ease. He and his team always cooperated very well and smooth so my journey of getting mortgage seemed very easier but deep down I know that they worked very hard behind the scenes. Thank you for all your work and support. Your professional advice really helped me.

Fantastic customer service received from Lois Gager.

I cannot thank Keeley and Holly enough for their support throughout my mortgage journey.

What should have been a straightforward application turned into a much longer and more stressful process than anticipated, but throughout it all they remained professional, patient and supportive. There were definitely times when I was calling constantly and chasing for updates, but both Keeley and Holly were always understanding and did their best to keep me informed.

Keeley was fantastic at keeping me updated and relentlessly chasing progress when needed. Holly worked incredibly hard behind the scenes, liaising with the lender and helping move everything forward.

What impressed me most was their persistence. We got there in the end with a much better outcome than anticipated, and after weeks of uncertainty I finally received my mortgage offer. I genuinely believe their dedication and determination played a huge part in getting the application over the line.

Buying your first home can be incredibly stressful, but I always felt supported throughout the process. I cannot thank Keeley and Holly enough for putting up with me and my thousands of calls, and I am so grateful for all of their help.

I would highly recommend Metro Finance to anyone looking for knowledgeable, responsive and committed mortgage professionals.

Thank you both for helping me secure my first home. ❤️

I am really happy with Metro Finance and I’m giving them 5 stars.
The service has been excellent from start to finish. They always respond very quickly and always call me back whenever I ask for an update.
Robert Hoyle has been fantastic — he is very professional, handles my case extremely well and has helped me a lot with everything. Asad Mahmood (my broker) has also been really good, clear and supportive throughout.
They made the whole mortgage process smooth and stress-free. I would definitely recommend Metro Finance to anyone.
Thank you Robert and Asad!

Robert was exceptional to deal with. Always super fast responses to any email I sent and nothing was too much trouble

This is my first experience of Metro Finance and it’s been an overwhelmingly positive one. The advisor (Joe) I had was always pleasant and very knowledgeable. He was very responsive to questions and emails. Made the process so easy. Highly recommended